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Mark Christopher Auto Center

Ontario, CA

4.6
10,211 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 10,211 reviews

November 28, 2019

Job well done For me personally it's always a pleasure to return to Mark Christopher's. This is my fifth vehicle that I perchance here, Elias has made it possible f More

by antonioroman101180
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elias
Dec 02, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 28, 2019

Oil change The service was really good it was kinda slow but it was crowded they made sure everyone was taken care of and got us out as soon as they could More

by yonettles60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
Dec 02, 2019 -

Mark Christopher Auto Center responded

Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 28, 2019

Cylinder 2 misfire The dealership had the vehicle for 2 weeks, they never communicated with me the entire time what was going on. I finally called them and the aervice p More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dont remeber the service coordinater name.
Dec 16, 2019 -

Mark Christopher Auto Center responded

Customer satisfaction is one of our most important priorities and I am discouraged to learn you left our dealership disappointed. Apparently we have fallen short of those goals on your most recent experience. If there is anything that our staff or I can do for you, please do not hesitate to reach out. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 27, 2019

Ray provided excellent customer service. Ray listened to all my requests for what maintenance I needed to have done. He was complete and excellent in his delivery of the reccommended service. More

by martyhaber55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Peters
Dec 02, 2019 -

Mark Christopher Auto Center responded

Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 27, 2019

Great experience The guys there very friendly double made sure we were satisfied overall with our new purchase. We walked out happy with our new traverse 2020! More

by mgon2712
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerald Waters
Dec 02, 2019 -

Mark Christopher Auto Center responded

What an enjoyable review to read.  It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don’t hesitate to call or stop in should you have any questions. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 27, 2019

Always well taken care of Showed up for an oil change without an appointment and Nobu fit me in. He has always taken good care of me. Switched to this dealership after some fru More

by jodi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu
Dec 02, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concerns were addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 27, 2019

Always Great! Coming to this dealership for service is always great. Jackie is awesome. Setting up the appointment is easy and the communication is always excellent More

by LIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
Dec 02, 2019 -

Mark Christopher Auto Center responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your experience incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 27, 2019

Horrible experience I was lied to by staff. Did nothing to assist my issue. Forced me to use my insurance on a issue they could not prove was road damage. All in all horr More

by Dvasquez916
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacky klosky
Jan 16, 2020 -

Mark Christopher Auto Center responded

The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 27, 2019

Best service had a loaner ready to go Nobu in service has always been a pleasure. Will follow up on what is wrong with the vehicle in a timely manner. Will be back! More

by fakhouri00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cagey, Matt Torres
Dec 02, 2019 -

Mark Christopher Auto Center responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 27, 2019

Outstanding Edmundo "Edy" Lopez was exceptional! He was very friendly and comical which made my visit pre-eminent. He helped me the whole way through the process More

by blancoruben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edy Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Mark Christopher Auto Center responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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