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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,248 Reviews

6,248 Reviews of Mark Christopher Auto Center - Service Center

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March 13, 2023

Taken my truck twice in the past few days problem hasn't been solved, been trying to reach someone to take it back for a third time and now having a hard time getting ahold of someone. More

by JAIMEDANNY87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Cardenas
Mar 15, 2023 -

Mark Christopher Auto Center responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

March 13, 2023

I was disappointed that I made an appt almost a week in advance to have a pre-paid part installed on my new Tahoe and ... after they had my car half the day ... they tell me the part isn't in andi need to More

by steve.kaefer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Avo
Mar 15, 2023 -

Mark Christopher Auto Center responded

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 12, 2023

Greg was such a big help and thank you to the finance department awesome poeple More

by ELBIGCHEESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edy Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincenzo Catalano, Gil Gonzalez, DAS Admin
Mar 14, 2023 -

Mark Christopher Auto Center responded

I am elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 11, 2023

Service Advisor was good. Checking in took a half hour plus. This dealership offers great service coupons. More

by Rango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Mar 14, 2023 -

Mark Christopher Auto Center responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 11, 2023

Amazing dealership. Staff was amazing. The lounge was comfortable. I highly recommend this dealership. Extremely clean More

by Bschultze81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu
Mar 14, 2023 -

Mark Christopher Auto Center responded

To say thank you is not enough! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Mark Christopher Auto Center again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 11, 2023

Friendly and professional. Service recommendations were not reviewed with me. Line of differential was suggested and I don’t know if that means an oil change or something else More

by Kmwalters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Mar 14, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing your experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to discuss your experience further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 11, 2023

I appreciate them taking care of my car and correcting things that were wrong on my brakes. They went above and beyond for me and I’m very grateful. More

by Maryliz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Mar 14, 2023 -

Mark Christopher Auto Center responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 10, 2023

Great service. Jeff Rizzi took great care of us. Constant updates as to what was going on with the vehicle as well as when parts were arriving. Highly satisfied wit More

by JJWINANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! I work incredibly hard to exemplify my commitment to customer care and I am so thankful that your time with us was well spent. Please feel free to reach out with any questions or future auto needs, as we are always here to help. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 10, 2023

Did everything I asked on time fast service very respectable with warranty recommend to everyone happy customer More

by mmangum.mm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone in the service department, Matt Torres
Mar 13, 2023 -

Mark Christopher Auto Center responded

I cannot thank you enough for your wonderful review of Mark Christopher Auto Center and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

March 10, 2023

First thing I noticed was how welcoming the employees make us feel. Overall very professional. Also the relationship between employees seem friendly and professional, very happy experience. Keep up the g More

by STELLA89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Lopez
Mar 14, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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