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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,217 Reviews

6,217 Reviews of Mark Christopher Auto Center - Service Center

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December 26, 2020

Brought my car in with a problem with the shifting in my transmission. Car was there for 3 weeks and then I was told that you can’t do anything because that’s just the way a 80k Cadillac is suppose to drive More

by rlemelin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Heidi, Matt Torres
Dec 29, 2020 -

Mark Christopher Auto Center responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 26, 2020

The truck was there for a variety of electrical issue including failed headlight, taillight and backup camera. The lighting issues and camera diagnoses were charged separately. I choose not to have the c More

by RNLWSN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 29, 2020 -

Mark Christopher Auto Center responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 25, 2020

Sales dept did a good job. We did have some minor issues with service but it was all handled. All and all we are satisfied with our purchase. The finance manager Sam was rude to my wife. More

by LILRICH1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 25, 2020

Over all great quality in dealing with my servive needs very helpful from start to finish made sure i was well taken care of thx More

by JBAEXPRESSWAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/a, Matt Torres
Dec 29, 2020 -

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 23, 2020

Customer service needs to follow up with customer if his vehicle is going to be a little longer wait time thank you for the calendar More

by Josephhalen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Old,guy
Dec 29, 2020 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 23, 2020

After attempting to do business with this dealership twice to purchase several for service, we have decided not to try again. Overpriced service, poor customer service, elitist attitude. More

by Chill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray
Dec 29, 2020 -

Mark Christopher Auto Center responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us at your convenience so we may begin to move forward in a positive direction. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Dec 31, 2020 -

Chill responded

During this visit I was charged a lot for a misdiagnosis of the problem along with an excessive estimate. I went somewhere else and problem was repaired with a simple adjustment at much lower cost.

December 22, 2020

José Jiménez always takes excellent Care of me and my family we love Markchistopher auto center and highly recommend everyone to shop with them first. More

by JVAZQUEZ10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Jimenez , Mike Cagey, Gerald Waters, Vincenzo Catalano, Frank Villalobos, Matt Torres
Dec 22, 2020 -

Mark Christopher Auto Center responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Jose and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 22, 2020

The service was okay. Took longer than I expected, especially when I had an appointment. Cost included oil change, but in did not need an oil change. More

by reladyb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Dec 22, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 21, 2020

Thanks for being there for me. It’s good to see my regular service person Nobu Domon. My caddy runs great thanks to all the team. More

by WOODS.T58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Dec 22, 2020 -

Mark Christopher Auto Center responded

Hi, and thanks for the great feedback! We're very happy that Nobu was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 21, 2020

Not very satisfied with customer service charge me $157 in change to tail light bulbs and I bought into an extended warranty I don’t think it’s fair no one to talk to me about it so no I’m not satisfied More

by RICKHAW53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie Klosky
Dec 22, 2020 -

Mark Christopher Auto Center responded

Rick, thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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