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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,256 Reviews

6,256 Reviews of Mark Christopher Auto Center - Service Center

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November 19, 2020

I have been very pleased with the service experiences I have had at Mark Christopher. My service writer Nobu has been exemplary. They were pretty fast even went very busy. More

by Bowen6951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Nov 24, 2020 -

Mark Christopher Auto Center responded

We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of our team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 19, 2020

So I tuck my truck the 11 th and today I noticed that the cap where you add on the oil for the engine was never placed back. So I’ve been driving with like that and was wondering if I can bring it back to ge More

by BELTRANGILBERTO21
Recommend Dealer
No
Employees Worked With
Gerald Waters
Nov 19, 2020 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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November 19, 2020

I was first 2 vehicles in line prior to open. 7am. Dario Gomez was my rep. I requested Mobil 1. 830 got a call from DG and said they can’t find móbil 1. Told him to to put other synthetic oil and veh wasn’t More

by GOMEZ_94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dario Gomez
Nov 24, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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November 18, 2020

I had my XT5 serviced and received my vehicle back timely with an explanation of all that was done. I received courteous service by all. More

by PAVILEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobuyoshi Domin
Nov 19, 2020 -

Mark Christopher Auto Center responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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November 18, 2020

Fantastic service department, I have used them multiple times now and service has been great consistently throughout my visits. The staff is very friendly and efficient in their work, I would definitely re More

by B.BENITEZ101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Catalano
Nov 19, 2020 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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November 17, 2020

My service advisor was Dario Gomez. Everything went smooth, great communication reg when my fleet office approved the repairs and that the car was ready. Cashier took care of payment quickly. More

by patrick.j.lewis
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Nov 19, 2020 -

Mark Christopher Auto Center responded

Hi Patrick, and thanks for the great feedback! We're very happy that Dario was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 17, 2020

As always your customer service was outstanding. With the COVID and everything going on you guys still manage to provide good service. For that alone I appreciate you. More

by DAVIDRENCE03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Nov 17, 2020 -

Mark Christopher Auto Center responded

David, thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

More
November 17, 2020

Never coming back. Worst experience here. Got oil changed and grease was left inside my truck and My oil gauge wasn’t reset. I had to find someone to help me clean the grease then I had to call and More

by 19jamie.carter86
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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November 17, 2020

The service was great. I had a warranty issue to where my brakes did not work. I believe it was a vacuum pump. Everything was was fixed but I was charged a fee for having my truck towed in. The truck was uns More

by bgardner1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Torres
Nov 19, 2020 -

Mark Christopher Auto Center responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

More
November 17, 2020

Purchasing my car from you is a tremendous regret! Your sales people lie!You just charged me $155.00 to say my car needs gas. More

by MELMILLS_57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray
Nov 19, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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