Mark Christopher Auto Center - Service Center

Jackie in Service is an uneducated liar! Same with Jeff one of the service managers told me that I had to run 91 octane in my vehicle then Rodney told me that that is not true I will never go there again w one of the service managers told me that I had to run 91 octane in my vehicle then Rodney told me that that is not true I will never go there again worst customer service I’ve ever seen More

Friendly, helpful, professional staff. Labor rates are rather high and this dealership unfortunately does not apply diagnostic fees towards labor charges when having parts replaced. rather high and this dealership unfortunately does not apply diagnostic fees towards labor charges when having parts replaced. More

Excellent service writer STEPHANIE helped me. Staff was professional and very nice. I will be back do you have my car serviced at Mark Christopher professional and very nice. I will be back do you have my car serviced at Mark Christopher More

Poor over all service paid for a review on my lift gate change me $77.00 no one told me beforehand plus I did not receive a copy of it. change me $77.00 no one told me beforehand plus I did not receive a copy of it. More

I am very pleased with the service writers and they handle everything that I requested, , Jackie was right there to handle anything the technician ask ( very professional) handle everything that I requested, , Jackie was right there to handle anything the technician ask ( very professional) More

That was the best and fastest service ever. Everybody That was the best and fastest service ever. Everybody was nice and friendly and by time I got home my car already had an oil change! I got to pick i That was the best and fastest service ever. Everybody was nice and friendly and by time I got home my car already had an oil change! I got to pick it up it was probably less than an hour everybody was very helpful and they showed me how to navigate some buttons on my car More

Fast service, asked about 1 repair issue they found but didn’t offer services or information on the service trailer bake warning or needed oil change. didn’t offer services or information on the service trailer bake warning or needed oil change. More

So I didn't have my car serviced recently but I did just call to try to make an appointment because I noticed my speedometer was off by about 10mph today. They had appointments available but due to the Coro call to try to make an appointment because I noticed my speedometer was off by about 10mph today. They had appointments available but due to the Corona virus they aren't doing loaners which is understandable then I expressed concern because I was thinking my warranty was up in the next few months and I would need a loaner if they have to do any work. So I asked if he can make a note that I'm reporting this problem. And his immediate response is I can't help you, I can't extended your warranty. What would have been nice and even the reasonable response would have been to check when my warranty actually expires and say well you just need to bring it in before this date. But no such response. So I figured ill double check my bumper to bumper warranty my self and turns out I have another year and few months. So I can wait till this covid19 thing blows over and take it in then. To comment on this Cadillac service center in general I have had a few bad experiences, not sure if the other service centers are like this at Mark Christopher but I don't plan on finding out. I'll take my next car purchase to a different GM dealer, maybe I'll find one that appreciates their customers just a little better. More

Great. Customer service ..... great atmosphere ...always a pleasure taking my ride there .. covid has it kind of an interruption but we got this lol.....nnn a pleasure taking my ride there .. covid has it kind of an interruption but we got this lol.....nnn More