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Mark Miller Subaru Midtown
Salt Lake City, UT
1,205 Reviews
Our vision is to be the best automotive operation in the industry, where we can ensure customer expectations are exceeded, where people look forward to their experience with us and where business practices are transparent and ethical. Our mission is to treat both customers and employees like family and to ensure that every transaction is filled with satisfaction, honesty, and integrity. We do our best to set ourselves apart from other automotive dealers as having a transparent and fair process in all of our business practices.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,205 reviews
June 22, 2020
Hector Cisneros was fabulous...start to finish! Responded to emails & texts even on his days off. Offered detailed research when requested. Professional, efficient & friendly. Excellent! to emails & texts even on his days off. Offered detailed research when requested. Professional, efficient & friendly. Excellent! More
by Logan customer
Employees Worked With
Helpful June 21, 2020
From your service department to sales and finance, your dealership is.....”TOP SHELF!” Silly me!...The parts department is also awesome. Thank you for all you do! dealership is.....”TOP SHELF!” Silly me!...The parts department is also awesome. Thank you for all you do! More
by Rdbrock
June 20, 2020
I love Mark Miller Subaru (Midtown). I rarely write reviews like these but we had a slight problem today that they immediately fixed and then washed the car. A young man came into the waiting room wher reviews like these but we had a slight problem today that they immediately fixed and then washed the car. A young man came into the waiting room where we were enjoying our complimentary drink to tell us how much longer it would be. He kept us up on it the entire time. I was so impressed! More
by Tlaxcala57
Employees Worked With
Don't know.
June 18, 2020
Replacement of Airbag at home much better than at dealership The service person knew what he was doing and was about to replace the passenger air bag efficiently and in a short working period. He said he had a The service person knew what he was doing and was about to replace the passenger air bag efficiently and in a short working period. He said he had a lot of experience in replacing these air bags. This is the second time Subaru has replaced this passenger air bag. It looked like the new bag was the same as the bag put in the Forester a few months ago. Subaru should be aware of what is being installed and then replaced a short time later. More
by jcengrjc
Employees Worked With
Dmetri
June 10, 2020
I can't say who I worked with - several for sure. Each staff member was most courteous, helpful, explained issues about my recall very well. Thanks to all who helped me. Every trip to Mark Miller Subaru staff member was most courteous, helpful, explained issues about my recall very well. Thanks to all who helped me. Every trip to Mark Miller Subaru is one that brings confidence and not anxiety. More
by msgr.fitzgerald
Employees Worked With
Shane Killpack
June 07, 2020
They make it easy. I decided to buy a new Forrester on Monday. Exchanged a few texts and emails with Tony and Alex. Test drove the car on Wednesday and picked it up Fr I decided to buy a new Forrester on Monday. Exchanged a few texts and emails with Tony and Alex. Test drove the car on Wednesday and picked it up Friday. Couldn't have been easier. More
by jameslconway
June 05, 2020
Thankyou I bought my 2010 Nissan from you all, got a flat tire the other day, brought it in to you all, after going to a couple of other places. The service I I bought my 2010 Nissan from you all, got a flat tire the other day, brought it in to you all, after going to a couple of other places. The service I received, even though my car is not a Subaru, was above, and beyond, expectations, as far as kindness, courtesy, and honesty. I thankyou, from buying my car, to needing service, you all are the best. I hope, one day, to own another Subaru, when that day comes, I will surely buy from you all. Thankyou, Karen King More
by ksentric
Employees Worked With
Names, ugh...
June 05, 2020
Very satsified. Service was provided as promised and they did what I asked. I appreciate the pickup and return of my vehicle at no charge in light of the Covid situat Service was provided as promised and they did what I asked. I appreciate the pickup and return of my vehicle at no charge in light of the Covid situation. Very satisfied with this dealership, they provide good value to me. The people I interacted with in person and over the phone were courteous and friendly. More
by MHW
Employees Worked With
Ryan, Mike, Kevin, Judy and Jeff H. They've all been great and deserve recognition. I don't know who actually did the labor, but they deserve a nod too.
June 03, 2020
Shane Killpack is my Subaru Guy in Utah I fled to Utah to our vacation home because of Covid-19. We were looking for a larger car than our '17 Crosstrek, which we also bought from Shane Kill I fled to Utah to our vacation home because of Covid-19. We were looking for a larger car than our '17 Crosstrek, which we also bought from Shane Killpack. We talked for 20-minutes on the phone and bought the 2020 Subaru Forester Ltd. from him over the phone -he gave me the best price, good trade price, and no nonesense total breakdown. I walked in and basically traded him keys --Crosstrek for Forester! I wasn't even able to take off my roof racks (no tools) and Shane helped me with uninstall and install the next day. I spent about 30-minutes with Mont to sign papers and buy a bumper to bumper warranty. I mean they make it so easy it was a breeze. Absolutely no hassle, no waste of time, and just a pleasure dealing /talking with Shane and his team at Mark Miller Subaru. The only car I'll buy in Utah is a Subie and Shane will be the guy from who I will buy! Awesome dealership because they employ awesome people! More
by Jeffrey Wu
June 03, 2020
Great job Work was done quickly, free drink, car washed (thank you!), couldn't be happier. I will definitely keep using this service! Thank you so much Work was done quickly, free drink, car washed (thank you!), couldn't be happier. I will definitely keep using this service! Thank you so much More
by sweetsue29
Employees Worked With
Didn't catch names, but they were GOOD!
