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Martin Chevrolet

Crystal Lake, IL

Overview
Employees
Reviews
Vehicles
4.6
2,514 Reviews
Martin Chevrolet is excited to be Crystal Lake and McHenry County's Chevy dealer and we want to sell you your next car, truck or SUV. We offer the newest Chevrolet models and host an abundant collection of Certified Pre-Owned and Pre-Owned inventory. We believe the cars we offer are the highest quality and ideal for your needs. We handle every transaction in a very simple, straightforward, and transparent manner and our goal is to make your car buying experience enjoyable. We call this Martin True Deal. We outline the benefits of choosing Martin Chevy for your next vehicle purchase in every price quote we preform. This is one of the many reasons why it is valuable to choose us as your preferred Chevrolet dealer. Some of the benefits we offer at Martin Chevy that differentiate our dealership from others include lifetime "Free" oil changes, free car wash with every service, express service with 25 service bays, extended service hours and free shuttle service. Our goal is not only to satisfy our customers, but also to create loyal advocates for our dealership. We want to be your Chevy dealership of choice for years to come. We are very committed and passionate on becoming the most reputable volume dealership in the Chicagoland area, and that starts with focusing on quality customer relationships.
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5220 Northwest Hwy

Crystal Lake, IL

60014

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Showing 2,514 reviews

September 14, 2021

Most friendly auto relationship I have ever had. From Dan, to salesmen, front desk, service desk. Always feels like a family that cares about me! More

by berlyyellowspark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2021 -

berlyyellowspark responded

You WILL get a fair deal at Martin Chevy. They will treat you like family. They care. They are VERY nice people who will take the time to listen to their customer. I highly recommend them to anyone who appreciates "good people skills and conversation". They are REAL and it shows.

Sep 16, 2021 -

Martin Chevrolet responded

Thank you so much for your wonderful review about your experience with us here at Martin Chevrolet. We aim to give everyone an experience that they would recommend to their family and friends and we are thrilled to hear that you would! Thanks again for the positive feedback and recommendations and take care! - Martin Chevrolet

September 14, 2021

Ok service they can do better with customer service but all in all ok Hopefully next visit will be better More

by marythetwin1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
OC Cardoso
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2021 -

Martin Chevrolet responded

Thank you for taking the time to share your comments and feelings about our dealership on DealerRater.com. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. Could you give us a little more information about your visit, specifically the customer service aspect? Feel free to email us at dhill@martin-chevy.com or call our service manager, Duane Hill at 815-459-4000. We hope to talk to you soon! - Martin Chevrolet

September 14, 2021

I really like talking my car here always friendly and fast. I did have an issue with the online appointment app but they fixed it right away. More

by kjoemama1340
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2021 -

Martin Chevrolet responded

On behalf of us at Martin Chevrolet, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our service department and we look forward to helping you again in the future! - Martin Chevrolet

September 14, 2021

My family and I have purchased quite a few vehicles from Martin. We have always experienced gracious people, with the goal to help you settle into a new auto. The service dept have been so helpful too. More

by P.BEGRIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anne internet. 5*
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Sep 15, 2021 -

Martin Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Martin Chevrolet. We appreciate you sharing your experience and are pleased that you came back when it was time for another vehicle! We wish you safe travels in your new Chevrolet and look forward to seeing you again soon! - Martin Chevrolet

September 14, 2021

They were all extremely professional, prompt, and great to work with. I would definitely recommend! More

by potter4380
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Savodge
Other Employees : Joel Storm
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Sep 14, 2021 -

Martin Chevrolet responded

Thank you for taking the time to write about your experience. It is wonderful to hear that the team here at Martin Chevrolet were professional, prompt, and able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. - Martin Chevrolet

September 14, 2021

Not happy oil change took nearly 2 hrs. Was told it would take about one hour. More

by kugelmank
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blake Hill, Ryan Kaufman
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Sep 14, 2021 -

Martin Chevrolet responded

Thank you for the candid feedback on your experience with the service team at Martin Chevrolet. We sincerely apologize for the level of service you received. We realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We should have let you know we were running behind. If you want to talk further about your experience, feel free to give our service manager, Duane Hill, a call at 815-459-4000. - Martin Chevrolet

September 14, 2021

Service good. Wash could’ve been better. Still had bug some guts on the hood More

by BOEHMBOYS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2021 -

Martin Chevrolet responded

Thanks for choosing Martin Chevrolet and for your feedback about our service department and car wash. Those bug guts can be so stubborn! Next time you are in the neighborhood, stop in to our service lane and we will get those bug guts off for you and get the rest of your vehicle washed up! Thanks again! - Martin Chevrolet

September 14, 2021

They are the best at being there when you need them... And so professional and courteous... More

by Felicia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols
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Sep 14, 2021 -

Martin Chevrolet responded

Felicia, We're pleased to know we have been able to exceed your expectations and really help you out! If you need further assistance, please don't hesitate to give us a call or stop by! Thanks for the great review and drive safe! - Martin Chevrolet

September 14, 2021

Took care of a small blemish on the roof rack. Paint was chipping and it had never been used. Owner called in his touch up guy and had it fixed, no charge for our continued patronage to being customers More

by weeldavid927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Blake Hill, Brad Nichols
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Sep 14, 2021 -

Martin Chevrolet responded

David, Sorry that you ran into a snag with your new roof rack but thank you for giving us the opportunity to "continue to be fantastic!" We hope everything goes smoothly with your new ride from here on out, but just incase it doesn't, we are always here to help! - Martin Chevrolet

September 14, 2021

Ralph was amazing!! Highly recommend seeing him in the service department when you take your car in. More

by marlene12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2021 -

Martin Chevrolet responded

Marlene, Thank you for your kind words about Ralph! We will be sure to let him know you were pleased with his service and thank you so much for the recommendation! See you next time! - Martin Chevrolet

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