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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,021 Reviews

1,021 Reviews of Martin Chevrolet - Service Center

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July 02, 2023

5 days to fix fog lights and engine auto off. I feel Martin chevy’s install on the fog lights was the problem in the first place. Engine auto off worked for 24 hours then stopped working again. I More

by martybaker6573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Grassel
Aug 17, 2023 -

Martin Chevrolet responded

Marty, Thank you for allowing us to correct this issue. We appreciate your feedback and hope to see you again in the future. - Martin Chevrolet

June 29, 2023

Arrived at the dealership at my schedule appointment time my vehicle sat outside for an hour before they started working on it. More

by jeremias1326
Service Price Transparency
Recommend Dealer
No
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

jeremias1326 responded

No

Jun 29, 2023 -

jeremias1326 responded

No

Jul 06, 2023 -

Martin Chevrolet responded

Thank you for the candid feedback on your experience with our team here at Martin Chevrolet. I sincerely apologize for the level of service you received. We realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already set up a meeting with the involved parties to review your experience with them, and see how we can prevent this from happening in the future. - Martin Chevrolet

June 29, 2023

Very professional team. No hard extra selling. Had a nice no pressure sit down with the sales team regarding new car or lease purchase. More

by Tim
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Duane Hill
2.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Martin Chevrolet responded

Tim, Thanks for letting us know how your visit went. If there is anything further we can help you with, give us a call or stop back in! - Martin Chevrolet

June 29, 2023

We have been to different car dealers and we have never trusted a salesman not like Ed M. Who is so accommodating . Knows well what our needs and doesn’t take advantage just to make sales. We love this pla More

by Poljean
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Jul 06, 2023 -

Martin Chevrolet responded

Thank you for taking the time to share your comments and feelings about Ed! He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback! - Martin Chevrolet

June 29, 2023

Excellent service and work done Properly and on time. Great dealership and staff Highly recommend 👌 More

by larespr1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Martin Chevrolet responded

Thanks for letting us know how our service team did at your most recent visit! We thank you for choosing Martin Chevrolet and look forward to seeing you again next time! - Martin Chevrolet

June 26, 2023

Very professional, thorough, easy to work with, and fast. Loved how they could rapidly check and assess the car’s wheel alignment before taking the car back for service. That is something that gets overlooke More

by rbshir
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Chiodo
Jul 06, 2023 -

Martin Chevrolet responded

On behalf of us at Martin Chevrolet, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our service team. Have a great weekend and please revisit us soon! - Martin Chevrolet

June 24, 2023

Ralph worked with my insurance company to get my repairs done. Wich was not easy, and he is still working to help recop what I had to put out of pocket. I more than enjoyed the service that was done. I will More

by rogernjean
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Martin Chevrolet responded

We’re glad Ralph was able to address your service needs and help you out with insurance claim. We appreciate you choosing Martin Chevrolet as we recognize that you had many different dealers to choose from. Please come back and see us again soon! - Martin Chevrolet

June 23, 2023

Great service and great people! Definitely recommend to anyone who needs a fix!!! Highly recommend More

by Skylarhiwarth
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Jun 26, 2023 -

Martin Chevrolet responded

Many thanks for sharing your feedback about our team's performance! We're truly grateful that you selected Martin Chevrolet, and we eagerly look forward to serving you again in the future! - Martin Chevrolet

June 23, 2023

With an appointment, I didn’t expect to still take over 100 minutes for an oil change. I guess it was a nice showroom to be stuck in for almost 2 hours. More

by kanenT
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Martin Chevrolet responded

Thank you so much for providing us with your valuable rating and feedback. We genuinely understand how disappointing it can be when the service takes more time than anticipated, and we sincerely apologize for not being as swift as we had guaranteed. We truly appreciate your understanding and look forward making your next visit to us a great one. - Martin Chevrolet

June 16, 2023

Very friendly and informative Oil change was very efficient from start to finish Well done More

by Winstonpup20
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Jun 26, 2023 -

Martin Chevrolet responded

We appreciate your positive review about your recent experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Martin Chevrolet! - Martin Chevrolet

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