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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
799 Reviews

799 Reviews of Martin Chevrolet - Service Center

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February 11, 2024

Everyone was super friendly, informative and helpful! My experience at Martin Chevy was fantastic. Matt Hoyland was extremely helpful. Ralph was great and everyone there was super friendly and made sure More

by mfalkenberg447
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Feb 26, 2024 -

Martin Chevrolet responded

It is wonderful to see your amazing review online! We can't thank you enough for picking Martin Chevrolet for your needs. We're here whenever you need us and can't wait to welcome you back in the future. Take care until then!  - Martin Chevrolet

February 10, 2024

Had an issue with my truck I had to get resolved quickly and Aaron was able get my truck in and repaired in one day. Thanks for the help Aaron. Really appreciate it More

by Lbbisk
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel, Aaron Grassel
Feb 26, 2024 -

Martin Chevrolet responded

Just wanted to send a heartfelt thanks for sharing your thoughts on Aaron. Your review is greatly appreciated! - Martin Chevrolet

February 10, 2024

I was not told that my car would be looked at 'when they had time' or else I wouldn't have towed it there. I didn't have a car for 3 days. I didn't hear anything and had to keep following up for 2 days. The More

by 12Miyagi20
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Mar 25, 2024 -

Martin Chevrolet responded

We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please contact us at (815) 459-4000 when you have an opportunity, and we will be more than happy to try and turn your experience around. - Martin Chevrolet

February 09, 2024

Took care of me explained everything clearly u really felt like he cared to make sure I was getting the best deal . Which i appreciated. More

by ALMANROSA
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Feb 26, 2024 -

Martin Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit! - Martin Chevrolet

February 06, 2024

Services took three times longer than what was told to me originally, almost positive they pushed my service to the back of the line More

by chris85tk
Recommend Dealer
Yes
February 04, 2024

Every time I drive in for a free oil change or truck wash the service guys always take care of me. I'm happy with my truck purchase and service. More

by JMZOKAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Feb 26, 2024 -

Martin Chevrolet responded

Your satisfaction is our top priority. Thank you again for choosing Martin Chevrolet and we hope to see you again. - Martin Chevrolet

February 02, 2024

When I make my appointments for my free oil changes I always ask for after work times. The technician always gets me with a kind word and a smile. He asks if anything needs attention. The waiting area at More

by H.I.STONEBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Martin Chevrolet responded

Thank you so much for choosing Martin Chevrolet! We're absolutely delighted you decided to come to us for your service needs. Our goal is to make sure you have the most relaxing and hassle-free experience possible. We're looking forward to welcoming you back in the future. Take care! - Martin Chevrolet

February 01, 2024

Excellent. You went the extra mile. Please tell me where to write a stellar review More

by Cmv3009
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Hill
Feb 26, 2024 -

Martin Chevrolet responded

Right here! We appreciate your 5 star rating! Thank you so much! - Martin Chevrolet

February 01, 2024

The team here went above and beyond to fix an issue with the car we bought from them. They provided us with a loaner and made sure we knew they were taking care of the repairs. I highly recommend doing busi More

by Cmv3009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil sales manager 5 stars
Feb 26, 2024 -

Martin Chevrolet responded

Thank you for giving us the opportunity to help you out with your purchase and your repair. We appreciate you choosing Martin Chevrolet and hope you will consider us again in the future! - Martin Chevrolet

Feb 26, 2024 -

Cmv3009 responded

The team at Martin Chevrolet go above and beyond with their service and assistance. I highly recommend them!

January 30, 2024

Great having the shuttle take me to and from my house. Ralph was great letting me know what needed to be done and how long it would take. More

by Mollieb21
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Feb 05, 2024 -

Martin Chevrolet responded

Thanks for the 4 star rating. We appreciate you taking the time to leave us some feedback. Take care and drive safe! - Martin Chevrolet

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