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Matthews Ford

Norwich, NY

4.8
243 Reviews
Matthews Auto has been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our Customers with the respect they deserve, that's why we are still offering fair, transparent prices. We want to make your visit as comfortable and as safe as possible- whether you're shopping to lease a buy a new vehicle or buy a used vehicle, servicing your current or trading in your old. We offer a clean, comfortable waiting area with charging stations, work stations and free WiFi so you can stay connected to work and home while you're away. We look forward to serving you soon!
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175 E Main St.

Norwich, NY

13815

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Showing 243 reviews

March 20, 2026

Great dealership to work with I've bought many vehicles for my personal use and business. I was fortunate to order and receive a 2022 Shelby GT500 Heritage Edition even know they are very limited. Latest p More

by bbnmags
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Lindenmuth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2026 -

Matthews Ford responded

Hi- It was our pleasure helping you find the right vehicle. Thank you for choosing Matthews Auto and enjoy your new ride!

March 16, 2026

Repair looked excellent. However, they did not call me as early as they could have to schedule the appointment, and when they did get me in, I had to wait 5 full days for the More

by BRUCEPEGG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2026 -

Matthews Ford responded

Hi- We appreciate you taking the time to share your experience. If you'd like to discuss further, please don't hesitate to reach out to us. You can reach us at tellus@matthewsauto.com.

March 15, 2026

My permit expired and the license plates never arrived, so I had to leave the vehicle parked for a few days while they were being delivered. They just told me to keep driving and to call them if I got stop More

by esaumeraz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Lindenmuth
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rhamses Gonzalez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2026 -

Matthews Ford responded

Hi- We’re sorry to hear that the service performed did not meet your expectations. Quality workmanship is very important to us, and we regret to hear about your visit. We have brought this to our General Manager, Mark Lindenmuth's, attention.

March 09, 2026

I had the best experience! We walked in to take a look and left with the vehicle same day! Richard Ryan was professional and great to work with! I will be going back! More

by mackk0613
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2026 -

Matthews Ford responded

Hi- Thank you for taking the time to leave us such a great review! We’re thrilled to hear you had a positive experience with Richard. Happy driving!

March 07, 2026

they always have been upfront about what the cost of the repair for our vehicles will be along with the timeline it takes for them to do the repair More

by jeffreypeggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Mendolia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2026 -

Matthews Ford responded

Hi Jeffrey- We’re glad your visit was efficient and hassle-free. Thank you for choosing Matthews Auto!

March 01, 2026

Very helpful and kind. Helped me to find a vehicle at the right price with the specs I was looking for. More

by jeffreyploutz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Lindenmuth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Beebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2026 -

Matthews Ford responded

Hi Jeffrey- Your feedback helps us continue providing excellent service. Thank you for letting us know how we did and enjoy your vehicle!

February 26, 2026

I recently purchased my 4th Ford F-150 from Matthews Auto, and my 2nd F-150 from Sales Consultant Mike Grant. Mike has been and continues to be fantastic to work with. He makes the buying process almost More

by Ryan W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Lindenmuth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2026 -

Matthews Ford responded

Hi Ryan- We’re so glad to hear your experience was a great one with Mike. Congratulations and welcome to the Matthews Auto family!

February 14, 2026

Having to wait weeks to have repairs started now seems to be an indication of the quality of work that was worth waiting for. Staff kept us informed through the entire process. We are pleased with the result More

by JENNICOLLINS50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Mendolia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2026 -

Matthews Ford responded

Hi Jenni- We’re happy to hear you had a positive service experience. We appreciate your business and feedback.

February 13, 2026

Would absolutely recommend this dealership. The quick lane not so much! They treat people like they are stupid! More

by Trixiepeewee1992
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Lindenmuth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Beebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2026 -

Matthews Ford responded

Hi- Your feedback means a lot to us. If there is anything more we could have done to provide a better experience, please don't hesitate to let us know.

February 02, 2026

Great experience. Purchased from out of state. Lucas Beebe and the guys at Matthews Ford made the entire process a breeze. More

by manny.gagliano.94
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas Beebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2026 -

Matthews Ford responded

Hi Manny- We’re so glad to hear your experience was a great one with Lucas. Congratulations and welcome to the Matthews Auto family!

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