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McCluskey Chevrolet
Cincinnati, OH
562 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 562 reviews
December 27, 2017
Normal vs.Severe Maintenance Took my truck in for scheduled tire rotation and oil change at 48, 484 miles. Was told by Albert (Service Adviser) as soon as I got out of my truck th Took my truck in for scheduled tire rotation and oil change at 48, 484 miles. Was told by Albert (Service Adviser) as soon as I got out of my truck that I needed more than that on my scheduled maintenance. Albert told me that I needed my transmission flushed, front and back differentials needed fluid changed and my transfer case needed fluid changed. So about 550.00 dollars more, If this service was not completed my warranty would not be valid. I picked up my truck the next day (the only good thing they did was get me a free rental for overnight) which I guess that you can do if you over advise. That night as I was looking at the owners manual, I did not need the service that I was told. Then to make things even worse the service manage told me today that living in Ohio I needed to have severe maintenance done based on where I live. This is totally new to me, no where does it say that in the owners manual, nor have I been told this before with other new vehicles purchased. Transmission flushed in severe maintenance states 72,000 mile, Albert told me it needed done at 48000???? I was misled, I will never trust going to this service department again. More
by Greg L.
Employees Worked With
Albert
July 21, 2017
Terrible dishonest service Do not bother believing anything they say they will do for you. So the dealership has had our van 3 days to put a hitch on it. We dropped it off on Do not bother believing anything they say they will do for you. So the dealership has had our van 3 days to put a hitch on it. We dropped it off on Monday morning. We go pick it up on a Wednesday and they had removed the hitch that they installed (which was part of the deal) and said they can't put it on because some BS about a harness. They repaired the glass and made us a new key. They found a recall on the radio and said they would fix it while they had the vehicle. Well they couldn't fix the radio either! So they told us they would give us $100 toward a new radio which we are having put in anyway yet it delayed us from picking up our van. We won't hold our breath. They said the check would come from GM in 4 to 7 days. So, once I stopped flying around on my broom we told them to put the parts in the van and we would put on ourselves. This is after they put it on, took it off and said there was no harness to fit our van. So they still have our van because the guy said well we go ahead and wash it for you like they were supposed to and I said well that's just great you knew we would be here today, nothing is done and you still have to wash it? He said yes...well I said that's great, there better not be one fricken speck of dirt or s bug on it when we get it. To which he responded if you are taking it now we don't have time to detail it....wait for it...I said well you have had three days. My husband and I are going to dinner call us when it's clean, we never got a call that evening. We go at Noon the next day to pick it up. They never cleaned it! Then lied and said they didn't agree to clean it. The service manager said they do it to every car! I would have thought with the crappy service we received on everything else they would have took a little extra care in cleaning it to make things right since we were out our van 4 days! The lack of concern for our time and the lack of customer service was terrible. There are plenty of other places to buy a vehicle don't let the fancy dealership fool you. It looks good but it isn't. Our next vehicle purchase won't be from here and since our last 4 vehicles were GM we are rethinking that as well. Loyalty means nothing obviously. Just walked out to take the trailer hitch they put in the back of the van that they installed and then uninstalled out of the van and the idiots put it directly in the van no plastic or paper and there is grease all over the carpet! Inept! Idiots! Thanks a lot for nothing! Tim Shaw what are you going to do about that? More
by Jenniferrogers1313
Employees Worked With
Tim Shaw, Vince Summerlin
June 01, 2017
Dishonest dealership and LIE after Lie Bought a new vehicle. Price in window not honored. Called to complain to sales mgr. CHUCK WAS promised a call back by him and he passed the buck for T Bought a new vehicle. Price in window not honored. Called to complain to sales mgr. CHUCK WAS promised a call back by him and he passed the buck for Thomas to call as he probably gets tired of answering complaints. His finance manager Mark Hitzell lied to my face trying to push options on me I did not want and told me my loan depended on these options. Buyer Beware of this dealership. Save your time and money. Buy somewhere else. Unprofessional and extremely dishonest. More
by Gerald W.
Employees Worked With
Pat Calahan, Chuck Maly, Mark Hiltz
May 18, 2017
lied to and they do not honor pricing These people lied and tried to impact unnecessary charges to get bonus. Lied about price in window and was charged more. Finance personal not friendly These people lied and tried to impact unnecessary charges to get bonus. Lied about price in window and was charged more. Finance personal not friendly nor honest and when you call to complain they pass you off like a joke and say " let me get back to you". Not a good practice to lie to your customers. Very dishonest thing to do. I will share my experience with anyone who ask. The right thing to do was to honor the price in the window tag and not make up a story as to why the tag was in the window. Lied and dishonest! More
by Payton04*~
Employees Worked With
Mark Hiltz
May 11, 2017
Great service The service department alone is enough to make me keep coming back but combined with the customer lounge and the fact you can now get insurance here w The service department alone is enough to make me keep coming back but combined with the customer lounge and the fact you can now get insurance here why shop any where else More
by VinceO73
Employees Worked With
Karen Shepherd, Richard Heimbrock, Keith McCluskey, Don Butts
April 05, 2017
Don't buy from here! Go somewhere else WHAT EVER YOU DO, DO NOT BUY YOUR VEHICLE FROM MCLUSKEY! Worst experience ever! They lie and their service dept is awful. Every time they "fix" someth WHAT EVER YOU DO, DO NOT BUY YOUR VEHICLE FROM MCLUSKEY! Worst experience ever! They lie and their service dept is awful. Every time they "fix" something, it comes back scratched or they charge you to fix it and don't fix it at all. I wrote a letter to the owner and he didn't even have the audacity to acknowledge how horrible my experience was. Take my advice, go down the road to a different dealer. Fyi: the lifetime power train warranty is only good if you get the oil and tires aligned and rotated there, and we have had issues when we have got it back EVERYTIME. Their solution: "void your warranty and get your oil done where you want"......smh More
by Rachel West
Employees Worked With
Jessica
February 25, 2017
The Salesman definitely makes the sales experience 3 years ago I had a very poor experience at McCluskey. This time, we met Pat. He literally made our experience the best car sales experience my wife a 3 years ago I had a very poor experience at McCluskey. This time, we met Pat. He literally made our experience the best car sales experience my wife and I have ever had, ever! Pat only showed us only the vehicles that we were interested in, he let us test drive those vehicles. He was quick and didn't make us sit around waiting. He was engaged, he cares, never tried to sell us on something we weren't interested in. Unfortunately, we didn't buy a vehicle this time, however in a few months, we will only go see Pat. More
by Andrewg88
Employees Worked With
Pat
February 03, 2017
horrible car shopping experience went there to buy my first car. was immedietly offered to look at a car 4000 above my limit. I got driven to another lot to test drive the car i wante went there to buy my first car. was immedietly offered to look at a car 4000 above my limit. I got driven to another lot to test drive the car i wanted to. All was fine. went into the office to "talk numbers". was pressured to go through another bank for my loan at least three times, since they make more for using a certain bank. guy just left and came in with the purchase sheet and started going down the sheet with the sticker price on it....I stopped him and told him i was not paying sticker price, it was a high sticker price to begin with and things were wrong with it. As soon as i said that the entire mood changed. it was no longer about pleasing the customer it was about fighting with me to pay as much as possible. salesman tried to lie to me saying speakers were magically fixed when they clearly were not. Long story short....i walked out and went to MIKE ALBERTS a couple days later and got the exact same car, 4k fewer miles and working speakers for a whopping $2600 less without any haggling. Dont buy your car from mcklusky.they just try and take advantage and get angry when you dont allow it. More
by createscreenname1
Employees Worked With
pat something
October 06, 2016
McCluskey Service Rocks! My wife and I have been having our cars serviced at McCluskey for several years. (Before we purchased our first car from them.) We couldn't be happier My wife and I have been having our cars serviced at McCluskey for several years. (Before we purchased our first car from them.) We couldn't be happier. Everyone is always very friendly and I'm shocked how low their prices are. We highly recommend McCluskey! (My wife highly recommends the massage chair upstairs.) More
by Johnd3452
Employees Worked With
Kelly
September 26, 2016
Awesome buying experience I called and made a deal over the phone with Jayson. We agreed on all the details, and by the time I showed up the car was prepared and ready to go. I called and made a deal over the phone with Jayson. We agreed on all the details, and by the time I showed up the car was prepared and ready to go. I signed the paperwork, and was in and out in less then 30 minutes. Straight negotiations, no games, honest to deal with. Highly recommended, I'll be coming back for all my future GM products. More
by Adam
Employees Worked With
Jayson, Adam Simon
