
McCluskey Chevrolet
Cincinnati, OH
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Dishonest dealership and LIE after Lie Bought a new vehicle. Price in window not honored. Called to complain to sales mgr. CHUCK WAS promised a call back by him and he passed the buck for T Bought a new vehicle. Price in window not honored. Called to complain to sales mgr. CHUCK WAS promised a call back by him and he passed the buck for Thomas to call as he probably gets tired of answering complaints. His finance manager Mark Hitzell lied to my face trying to push options on me I did not want and told me my loan depended on these options. Buyer Beware of this dealership. Save your time and money. Buy somewhere else. Unprofessional and extremely dishonest. More
lied to and they do not honor pricing These people lied and tried to impact unnecessary charges to get bonus. Lied about price in window and was charged more. Finance personal not friendly These people lied and tried to impact unnecessary charges to get bonus. Lied about price in window and was charged more. Finance personal not friendly nor honest and when you call to complain they pass you off like a joke and say " let me get back to you". Not a good practice to lie to your customers. Very dishonest thing to do. I will share my experience with anyone who ask. The right thing to do was to honor the price in the window tag and not make up a story as to why the tag was in the window. Lied and dishonest! More
Great service The service department alone is enough to make me keep coming back but combined with the customer lounge and the fact you can now get insurance here w The service department alone is enough to make me keep coming back but combined with the customer lounge and the fact you can now get insurance here why shop any where else More
Don't buy from here! Go somewhere else WHAT EVER YOU DO, DO NOT BUY YOUR VEHICLE FROM MCLUSKEY! Worst experience ever! They lie and their service dept is awful. Every time they "fix" someth WHAT EVER YOU DO, DO NOT BUY YOUR VEHICLE FROM MCLUSKEY! Worst experience ever! They lie and their service dept is awful. Every time they "fix" something, it comes back scratched or they charge you to fix it and don't fix it at all. I wrote a letter to the owner and he didn't even have the audacity to acknowledge how horrible my experience was. Take my advice, go down the road to a different dealer. Fyi: the lifetime power train warranty is only good if you get the oil and tires aligned and rotated there, and we have had issues when we have got it back EVERYTIME. Their solution: "void your warranty and get your oil done where you want"......smh More
The Salesman definitely makes the sales experience 3 years ago I had a very poor experience at McCluskey. This time, we met Pat. He literally made our experience the best car sales experience my wife a 3 years ago I had a very poor experience at McCluskey. This time, we met Pat. He literally made our experience the best car sales experience my wife and I have ever had, ever! Pat only showed us only the vehicles that we were interested in, he let us test drive those vehicles. He was quick and didn't make us sit around waiting. He was engaged, he cares, never tried to sell us on something we weren't interested in. Unfortunately, we didn't buy a vehicle this time, however in a few months, we will only go see Pat. More
horrible car shopping experience went there to buy my first car. was immedietly offered to look at a car 4000 above my limit. I got driven to another lot to test drive the car i wante went there to buy my first car. was immedietly offered to look at a car 4000 above my limit. I got driven to another lot to test drive the car i wanted to. All was fine. went into the office to "talk numbers". was pressured to go through another bank for my loan at least three times, since they make more for using a certain bank. guy just left and came in with the purchase sheet and started going down the sheet with the sticker price on it....I stopped him and told him i was not paying sticker price, it was a high sticker price to begin with and things were wrong with it. As soon as i said that the entire mood changed. it was no longer about pleasing the customer it was about fighting with me to pay as much as possible. salesman tried to lie to me saying speakers were magically fixed when they clearly were not. Long story short....i walked out and went to MIKE ALBERTS a couple days later and got the exact same car, 4k fewer miles and working speakers for a whopping $2600 less without any haggling. Dont buy your car from mcklusky.they just try and take advantage and get angry when you dont allow it. More
McCluskey Service Rocks! My wife and I have been having our cars serviced at McCluskey for several years. (Before we purchased our first car from them.) We couldn't be happier My wife and I have been having our cars serviced at McCluskey for several years. (Before we purchased our first car from them.) We couldn't be happier. Everyone is always very friendly and I'm shocked how low their prices are. We highly recommend McCluskey! (My wife highly recommends the massage chair upstairs.) More
Awesome buying experience I called and made a deal over the phone with Jayson. We agreed on all the details, and by the time I showed up the car was prepared and ready to go. I called and made a deal over the phone with Jayson. We agreed on all the details, and by the time I showed up the car was prepared and ready to go. I signed the paperwork, and was in and out in less then 30 minutes. Straight negotiations, no games, honest to deal with. Highly recommended, I'll be coming back for all my future GM products. More
2016 chevy cruze premier As usual mccluskey customer service is horrible to say least. Kudos for Mike Castruci chevrolet for treating me with respect. Let this be noted donot As usual mccluskey customer service is horrible to say least. Kudos for Mike Castruci chevrolet for treating me with respect. Let this be noted donot buy a car from mccluskey any car period once they make the sale tough to bad for you if something goes wrong with your car no compassion what so ever. People like the mccluskeys sit upon their untouchable throne. Karma comes around sooner later and all i will have to do is sit and wait. I was raised to treat people right and with respect and you recieve that back obviously no morals taught there.my problem is 2016 chevy cruze with leak and water rolling around in my brand new car and recall on battery. Oh mighty mclusky could not even get me in for service so that big beautiful building and all your special things in your show room doesnot mean anything if you cant treat your customers right. I will not be back for new car there Mike Castrucci is the way to go first class service. Thankyou Mike Castrucci and employees!!!!! More
Greg Halko Hi Greg... Just a quick text to thank you again for helping me finance my life long dream of a beautiful truck! I transported my horse and I to our Wo Hi Greg... Just a quick text to thank you again for helping me finance my life long dream of a beautiful truck! I transported my horse and I to our World Show Competition where I won a World Championship!! It felt wonderful being able to do this independently and safely... You, through your outstanding guidance helped me achieve another life long dream! Thanks again Greg!! More