Mercedes-Benz of Annapolis

Brian was knowledgeable , professional and patient. Buying a car usually is not fun but it was great. The manager Dean and the gentleman in finance Alan Belcher were great too. Buying a car usually is not fun but it was great. The manager Dean and the gentleman in finance Alan Belcher were great too. More

The limited inventory is through no fault of the dealership. COVID-19 shut down some manufacturers for a few months so the selection was what it was. dealership. COVID-19 shut down some manufacturers for a few months so the selection was what it was. More

The Service team and my Service Advisor, Alex Clothier, provided excellent and professional services to support maintenance of my Benz! I was also provided with a comfortable loaner vehicle that helped to provided excellent and professional services to support maintenance of my Benz! I was also provided with a comfortable loaner vehicle that helped to make my overall service experience efficient and successful. Great job!! More

Excellent to work with Mr. Sturgeon when I was trying to get a used C300. He allowed me to stay busy with some work and personal items while getting the deal done. I was given a very good deal on the car, h get a used C300. He allowed me to stay busy with some work and personal items while getting the deal done. I was given a very good deal on the car, handled the trade-in on my car and took the time to allow me to test drive the car and made sure that it was up to my very unique needs for a car. Highly recommended, first Mercedes after working for Mr. Benson over 30 years ago! More

I have had prior experience with at least 3 other Mercedes-Benz dealerships (two in VA & one in FL) in the past 15 years and Annapolis MB has provided the best service by far. Steve is very knowledg Mercedes-Benz dealerships (two in VA & one in FL) in the past 15 years and Annapolis MB has provided the best service by far. Steve is very knowledgeable and took the time to follow through to help solve a small problem. He also answered some mechanical questions which was very helpful. Overall friendly, fantastic service and I’ll be sure to come back to Annapolis MB in the future. Thank you Steve! More

Mr Dwayne Bowen's welcome was warm with a 'smile'even though he had a mask on,Dwayne stopped at nothing with Dean Cunningham to satisfy and provide my desire. I got a good deal thanks alot to a great te though he had a mask on,Dwayne stopped at nothing with Dean Cunningham to satisfy and provide my desire. I got a good deal thanks alot to a great team Kokoe.. More

Steve was courteous and professional. He stayed in contact with me during the repair process. He checked in a few times after the repairs to makes are all was good.I enjoyed the experience with Steve! contact with me during the repair process. He checked in a few times after the repairs to makes are all was good.I enjoyed the experience with Steve! More

I was driving on I-95 N around Laurel, MD. heading to Kutztown University in Pennsylvania when I hit a massive rut/hole in the middle lane causing my left rear tire to go flat and knocking the sensor out Kutztown University in Pennsylvania when I hit a massive rut/hole in the middle lane causing my left rear tire to go flat and knocking the sensor out. I transferred my two teenagers from my vehicle to vehicle #2 that my wife was driving and they continued North while I eventually made it to the Mercedes Service Center in Annapolis. I was very stressed out and that was when I begin to be taken care of by Alex Clothier. He quoted a replacement tire fee with the sensor to be around $485 and the tire was also not in stock until Monday. Alex saw that I only owned my new vehicle for 2 weeks and he felt bad for me. He talked to management and he told me not to worry about the tire because they will cover me with Mercedes Benz Bucks. Alex also put me in a Loaner Mercedes Benz 350GLC SUV and he told me "Not to worry because I was going to Pennsylvania!" I couldn't believe that level of Top Level Service and I was so impressed that I put it on my Facebook page. I did make it safely to Pennsylvania and I picked up my family and brought them back while leaving my old vehicle with my Son in College. I definitely want to thank Alex Clothier for superior service! More

I drive an hour when there’s Mercedes dealers like here in Tysons Corner, just for these guys. They’re genuinely good, honest, sincere people. in Tysons Corner, just for these guys. They’re genuinely good, honest, sincere people. More

Excellent experience with Ron: prompt communication, transparent from the start on the car’s price/condition/availability, and wasted no time when I arrived for a test drive. Ultimately ended up purchas transparent from the start on the car’s price/condition/availability, and wasted no time when I arrived for a test drive. Ultimately ended up purchasing the car, and he was very efficient in getting through the paperwork - in and out within 90 minutes. Highly recommend working with Ron! More