Mercedes-Benz of Annapolis

The Best!!! The outstanding service from Alex is always on point. Alex, is so compassionate, friendly and has a caring spirit. Kudos to Alex!! Your the best! The outstanding service from Alex is always on point. Alex, is so compassionate, friendly and has a caring spirit. Kudos to Alex!! Your the best! More

Phenomenal service This is our first time dealing with MB of Annapolis and we have been really impressed with them from the sales associates to service specialists. Comm This is our first time dealing with MB of Annapolis and we have been really impressed with them from the sales associates to service specialists. Communication is superb and they really make you feel very special More

Do not care about the customer Here is our message we emailed the dealership. No response. There are plenty of Mercedes dealers in this area. Mr Herron, I'm extremely surprised Here is our message we emailed the dealership. No response. There are plenty of Mercedes dealers in this area. Mr Herron, I'm extremely surprised the first emails I received from your dealership following my visit are a request for feedback and information on MB financing, rather than an apology for a shockingly disappointing experience. Several days ago, I expressed interest in the Gray E400 coupe via website. Salesman Andrew Gallagher contacted me and we discussed the car - prior to it going through the certification process. I advised I'd like more details about the vehicle. Once it successfully went through the process, both Andrew and your internet sales manager sent me the vehicle package. Andrew asked if I'd like to set up an appointment to see and test drive the E 400. I said I would, as we live an hour and a half away from Annapolis and wouldn't want to make the drive if the car wasn't available. We set a Saturday morning appointment to make the drive from Northern Virginia. On Friday, Andrew followed up to confirm we'd be coming. I assured him we would and this was exactly the car we'd been looking for. We arrived nearly an hour early for our 10AM appointment, only to be told that the car had been sold the night before.... We were shocked, disappointed, and incredulous that the car would not have been held for our confirmed appointment - especially after repeatedly expressing that we were interested and driving a long distance to see and drive it. Andrew apologized and said the dealership "doesn't hold cars." If that's the case, please help me understand why there wasn't there a disclaimer in our vehicle package or appointment email that said as much. At the very least, I would expect you'd have a system in place to catch that the vehicle was sold and notify those customers with "scheduled, confirmed appointments" that it was no longer on the market. Missed opportunities. Neither of these things happened, we made a 3-hour round trip to be told the car we'd planned to purchase (with secured financing and down payment in hand) was just gone - oops!?! I couldn't believe this was an experience we were having at a reputable dealer of luxury vehicles; what an absolute nightmare. Livid and trying to contain my frustration, I turned to leave. At which point Andrew continued apologizing to my wife and offered to send us to lunch....at 9:15AM. It all felt like a slap in the face and so disproportionate to the wasted time, energy, and unbelievably bad customer service we'd encountered at Mercedes-Benz of Annapolis. As current owners of a Mercedes, activly shopping for another Mercedes, we now know we can cross your dealership off our list of prospective partners in this process. Rest assured that if any family, friends, or colleagues ask for recommendations we'll be certain to steer them to a dealership that honors commitments, values customers time, and treats this important process and the people involved with respect. John and Julie More

Casey and this dealership are AMAZING! Casey was a fantastic sales representative. He was attentive to our needs and worked with us on the pricing so the vehicle we wanted would fall in li Casey was a fantastic sales representative. He was attentive to our needs and worked with us on the pricing so the vehicle we wanted would fall in line with our budget. He was professional and courteous! I would recommend him and this dealership to anyone looking for a quality car at a great price. Thank you Casey, Derek, Larry and Mercedes-Benz of Annapolis for our second E class we have purchased from you. We will be back! More

Great Customer Service Tommy was very helpful! He went out of his way to assist me and to answer my questions about my vehicle. Tommy went above and beyond, and provided top Tommy was very helpful! He went out of his way to assist me and to answer my questions about my vehicle. Tommy went above and beyond, and provided top notch customer service! More

Beautiful dealership and wonderful staff I've owned over 50 cars so far and dealt with numerous dealers in the past but the staff here was by far the best. Really nice facility and Andrew was I've owned over 50 cars so far and dealt with numerous dealers in the past but the staff here was by far the best. Really nice facility and Andrew was really helpful (I'd give 6 stars if I could) No pressure dealership. I'd absolutely buy from them again! More

Terrance is great! I’ve been bringing my car in there since I bought it in December 2017 about once a month for the car wash as well as service. Terrance has greeted me I’ve been bringing my car in there since I bought it in December 2017 about once a month for the car wash as well as service. Terrance has greeted me by name with a smile each time. He’s got such a great spirit about him. AND he hustles, no moss on him! He’s seems to know what’s going on and any question I’ve had he’s been able to help with. Thanks Terrance, you’re the best! More

New car purchase The entire staff was very friendly and easy to work with. Made my car buying experience very enjoyable. Would highly recommend the dealership to any The entire staff was very friendly and easy to work with. Made my car buying experience very enjoyable. Would highly recommend the dealership to anyone. More

Roadside Service , Terrence Johnson, was awesome and very knowledgeable on how to fix my issue. Very people friendly we need more people like him in this world. , Terrence Johnson, was awesome and very knowledgeable on how to fix my issue. Very people friendly we need more people like him in this world. More

Service As always, I can't say enough. Alex is great along with his service team! The service is the best. They make you feel like a family! As always, I can't say enough. Alex is great along with his service team! The service is the best. They make you feel like a family! More