Mercedes-Benz of Annapolis

An Amazing Experience Many thanks to Brian Sturgeon & Larry Cash of Mercedes-Benz of Annapolis. I found both of these gentlemen to be knowledgeable, friendly & courteous, w Many thanks to Brian Sturgeon & Larry Cash of Mercedes-Benz of Annapolis. I found both of these gentlemen to be knowledgeable, friendly & courteous, which made by buying experience relaxing and less stressful. Kudos to Mercedes of Annapolis!!!!! More

Best Ride, Sales & Service! I just purchased my second Mercedes-Benz from Mr. Derek Nedd and I couldn't be happier. From the moment I walk in, Holly greets me with a smile (don't I just purchased my second Mercedes-Benz from Mr. Derek Nedd and I couldn't be happier. From the moment I walk in, Holly greets me with a smile (don't know how she remembered me) and Derek always welcomes his customers. He takes excellent care of his customers and pis very patient to give thorough instructions on all the advanced technology Mercedes offers in their glorious vehicles. And, I enjoy going to visit their service division too ... everyone is courteous, and Brady is a delight to work with! They never disappoint & I always feel welcome and taken care of by the best. More

Great customer service! Alex is the best Mercedes is like a 2nd family. They take awesome care of me! I just purchased another vehicle and Mercedes totally supported me when I had a recent fe Mercedes is like a 2nd family. They take awesome care of me! I just purchased another vehicle and Mercedes totally supported me when I had a recent fender bender. More

Excellent service experience as always Working with Tommy is great. Love the text message updates, as well as the ability to pay prior to picking up the car. Price is expensive for brakes a Working with Tommy is great. Love the text message updates, as well as the ability to pay prior to picking up the car. Price is expensive for brakes and rotors, but it is a Mercedes. :-) More

Truly Exceptional Service Jeff Sunstrom was my salesperson and he did a truly exceptional job. He was quick to answer questions, provided me multiple options, and went out of Jeff Sunstrom was my salesperson and he did a truly exceptional job. He was quick to answer questions, provided me multiple options, and went out of his way to have the perfect GLC300 transported to his dealership for my purchase. I cannot say enough good things about Jeff and his truly exceptional customer service. There is no doubt that he will be my future salesperson when the time comes. I most strongly recommend him to anyone looking to purchase a Mercedes. He is incredibly knowledgable about all things Mercedes and worked up an amazing deal for me. I could not be more pleased with my experience. Thank you Jeff. I also have to mention Allen Belcher. He took care of the paperwork in an incredibly timely manner. It only took about 30 minutes to complete all the paperwork. Allen was very helpful in answering questions and coordinating with my bank for the financing. He is a true professional and made the experience very relaxing and stress free for me. Thank you Allen. More

Excellent service! Ask for Tommy Tate as a service adviser! He is great. Very honest and patient. Explained all my alternatives. Service center is clean and easy to acc Ask for Tommy Tate as a service adviser! He is great. Very honest and patient. Explained all my alternatives. Service center is clean and easy to access. More

“Professional” The attendants politely approached me as I entered the facility to ascertain the purpose of my visit. I explained and went in to speak with Chuck. H The attendants politely approached me as I entered the facility to ascertain the purpose of my visit. I explained and went in to speak with Chuck. He immediately checked out the problem and explained to me and the attendants the next steps. He, as well as the attendants, was very knowledgeable about what to do. Chuck is always pleasant and efficient and makes sure the customer is updated and is aware of the process and how long it may take. I recommend him to all my friends. More

Great customer service for a recall Sean, my customer service advisor not only kept me updated with respect to the length of time and status of my vehicle, he did this with every service Sean, my customer service advisor not only kept me updated with respect to the length of time and status of my vehicle, he did this with every service appointment during the time I was at the dealer service center on Forest Drive. Mercedes-Benz of Annapolis has a well oiled and trained service staff. One doesn't have to wonder why this dealership id so busy. Well Done!! More

EXCEPTIONAL , PROFESSIONAL, SERVICE Alex Clothier is a truly exceptional service adviser. He pursued a persistent problem to a complete and satisfactory solution. He earned a "BRAVO ZU Alex Clothier is a truly exceptional service adviser. He pursued a persistent problem to a complete and satisfactory solution. He earned a "BRAVO ZULU" (Navy jargon for "WELL DONE.") More

Efficient, Caring, and Professional My experience with this dealership started with a simple phone call regarding what I was looking for and my financial stipulations. Upon arrival, the My experience with this dealership started with a simple phone call regarding what I was looking for and my financial stipulations. Upon arrival, the car that fit my needs based off my phone conversation was parked out front. My personal sales guy, the sales manager, the receptionist, the finance manager, and even people who weren't working with me were so friendly and helpful. I will recommend this dealership to others! More