Mercedes-Benz of Annapolis

Alex makes the visit painless. Each time I visit Alex is helpful which is to be expected but he’s friendly and personable which is a bonus. Always greets me and is cheerful, a nice Each time I visit Alex is helpful which is to be expected but he’s friendly and personable which is a bonus. Always greets me and is cheerful, a nice perk for me! I’ve dealt with other service providers in this shop and others with other cars and they are NOT all like that so he’s a gem! If you have an opportunity to bring your car in for service he’ll make sure that you’re handled efficiently and with kindness. Thanks Alex! More

Great service! Always have a great visit with Alex. Always friendly, courteous and professional, He taken care of our needs every time we go there, Never a problem Always have a great visit with Alex. Always friendly, courteous and professional, He taken care of our needs every time we go there, Never a problem getting a loaner. Alex has been great, need more like him. More

Great experience I had a great experience purchasing my car at Mercedes Benz with Jim Holthaus as my salesperson. He was professional and knowledgeable. I especially I had a great experience purchasing my car at Mercedes Benz with Jim Holthaus as my salesperson. He was professional and knowledgeable. I especially appreciated the way Jim was patient with me as I went through the process of discerning what I was going to purchase. More

Great experience I can't express enough what a great experience it was to buy my first Mercedes Benz. Jeff was a great salesman, he was very professional and not pushy I can't express enough what a great experience it was to buy my first Mercedes Benz. Jeff was a great salesman, he was very professional and not pushy at all. He took the time with me over the phone a week prior to me coming to Annapolis, to help me look for the right truck. The dealership is very clean and they have a large selection to choose from. He was even willing to help go the extra mile , that if he didn't already have the truck he would find it. Alan was great to. We were at the dealership until closing and he took the time to search for us to get the best interest rate. I hope this review will save you time, that I wasted looking at other dealerships. I can't say enough great things about my experience. Thank you Mercedes Benz of Annapolis. More

New vehicle purchased review. I’ve bought 4 vehicles from Casey in the past 5 years. I’ve always been satisfied with Casey and the dealership. I would definitely recommend Casey I’ve bought 4 vehicles from Casey in the past 5 years. I’ve always been satisfied with Casey and the dealership. I would definitely recommend Casey and the dealer to my friends. More

Salesperson was a great guy...management not so much. Purchased a pre-owned vehicle (so I thought) only to receive a call 3 weeks later from the finance manager telling me that there was an issue with Purchased a pre-owned vehicle (so I thought) only to receive a call 3 weeks later from the finance manager telling me that there was an issue with the bank and that they could not sell me GAP insurance due to my status as a military spouse. I would need to sign another buyers order and either get no GAP insurance or have to secure a different loan. Fortunately, my credit union offered acceptable loan terms with GAP. I spoke to the Sales GM, Mike, and explained that due to the inconvenience of having to go get my loan paperwork reprinted, review/sign the buyers order paperwork (again) and overall just having this issue weigh on me for a week while I was out of town that I would like the $299 processing fee refunded to compensate me for the hassle. Apparently Mike can't make a $300 decision on his own and had to consult the owner, resulting in an offer of $150 to me (since I had to go get them a check, says Mike). Clearly, these guys are missing the point. Getting them a check wasn't difficult, it's more of the principle -- they screwed up and I had to do some running around and worry about not having a secured contract for the vehicle. Last time I or any of my family will ever deal with these folks. More

Awesome experience I have continued to return to Mercedes-Benz of Annapolis for years in that from sales to service they are top shelf! They get my highest recommendatio I have continued to return to Mercedes-Benz of Annapolis for years in that from sales to service they are top shelf! They get my highest recommendation. More

Outstanding Customer Service I have purchased many automobiles over the past 40 years and I must say that my most recent purchase was the very best. My sales associate, Damon Sco I have purchased many automobiles over the past 40 years and I must say that my most recent purchase was the very best. My sales associate, Damon Scott, was nothing short of outstanding. I found him to be extremely knowledgeable and professional and easy to work with. I would highly recommend him and the dealership. More

Consummate salesman; professional dealership Jeff represents the very finest in his sales profession. He is extremely knowledgeable; low pressure style; lets the car experience sell itself. Not Jeff represents the very finest in his sales profession. He is extremely knowledgeable; low pressure style; lets the car experience sell itself. Not only is he well versed in Mercedes cars, he is a Porsche expert as well. It was a used Porsche that brought me to the dealership. Jeff's enthusiasm for the car was infectious. There wasn't a question that he couldn't answer. After the car was delivered to my home, Jeff briefed me further on the car's operation via FaceTime. There have been followup issues that Jeff has handled swiftly and efficiently. I live in Virginia but if I were in the market for a Mercedes I would drive to this dealership to buy a car and Jeff would be my sales representative. More

SUV Purchase Very friendly and easy to work with. Professional and great price on the car purchased. In and out in two hours. Recomment for those looking. Very friendly and easy to work with. Professional and great price on the car purchased. In and out in two hours. Recomment for those looking. More