Mercedes-Benz of Annapolis
Annapolis, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Mercedes-Benz of Annapolis sales process is 5-stars plus. I had called ahead to test drive a used Porsche Macan S. Wayne followed up to ensure I had no problems finding the dealership. It was raining the I had called ahead to test drive a used Porsche Macan S. Wayne followed up to ensure I had no problems finding the dealership. It was raining the day I arrived, but Wayne had fully detailed the car and left it in the car port for me to view before the test drive. He said "I know we plan to take it in the rain, but I'd like for you to look over the vehicle to make sure you are comfortable with the condition before we drive. I'd also like you to stay dry while doing it." To say I loved the vehicle was an under statement. After the test drive we sat down to discuss next steps. No pressure, just an open conversation. After some great discussion about the vehicle, price, inspection, etc. I decided to purchase the vehicle. The only problem was I lived an hour and a half away, and had another car I was driving. Wayne said no problem... we will ship your car back to you (at no cost). They filled the new car up with gas, I signed the paperwork and was on the road. Car showed up next day no problems. If you are in the market for a car, any car.... I highly recommend Mercedes-Benz of Annapolis. Ask for Wayne. I've been in the car business for a long time... and hands down, this was the best sales experience I've ever had. I will be calling them again for my next car for sure. Thank you Mercedes-Benz of Annapolis. More
Very professional associates made the experience well worth the 2 hour drive. I would highly recommend this dealership. worth the 2 hour drive. I would highly recommend this dealership. More
Steve has been my service advisor for several years and has always provided great customer service. has always provided great customer service. More
I had an amazing experience. (Drew) Andrew Donald was my sales rep and he did an amazing job! Larry was very helpful and detailed with that portion of the sale. Asher was very i (Drew) Andrew Donald was my sales rep and he did an amazing job! Larry was very helpful and detailed with that portion of the sale. Asher was very informative and helpful as well. Overall I'm so happy with the service I received. More
Always fast service. Alex was efficient when I was in a hurry and it was appreciated! Alex was efficient when I was in a hurry and it was appreciated! More
My first visit to Mercedes Benz of Annapolis was the best experience, I’ve had in a long time. I had to come in for a recall on my cls550. Was scheduled quickly by chuck Lehman and greeted at the door by him experience, I’ve had in a long time. I had to come in for a recall on my cls550. Was scheduled quickly by chuck Lehman and greeted at the door by him not even knowing it was him. Wow made me feel like I was apart of the Benz family. He went step by step about the recall process, and took care of my car like it was his own.I recommend chuck and this dealer to anyone that wants great customer service and a new family. Thanks Chuck and Mercedes Benz of Annapolis.. Charles Wallace More
Had a great experience from start to finish with the entire staff. Derek and Rori were very helpful through the selling process, closing out with Larry and the registration/paperwork to close the trans entire staff. Derek and Rori were very helpful through the selling process, closing out with Larry and the registration/paperwork to close the transaction. Very professional team! More
Mr. Darrell Gough at Mercedes-Benz of Annapolis was an incredible educator and salesman. Thanks incredible educator and salesman. Thanks More
I had the pleasure of doing business with Darnel Bowens while purchasing my Mercedes A Class 220. Darnel made the entire purchasing event easy and offered me a fair deal on my trade . I also want to recogn while purchasing my Mercedes A Class 220. Darnel made the entire purchasing event easy and offered me a fair deal on my trade . I also want to recognize Larry Cash the business manager who made sure I was able to secure a loan at a lower APR compared to other loan offers. Overall I enjoyed the few hours spent while closing the deal and feel very pleased with my purchase. More
We had a great experience overall purchasing a vehicle from MB Annapolis - and the customer service, responsiveness and expertise provided by Darnell Bowens was first rate from beginning to end. We test from MB Annapolis - and the customer service, responsiveness and expertise provided by Darnell Bowens was first rate from beginning to end. We test drove two vehicles on two separate days - and in both cases the cars were ready to go upon arrival. Darnell's knowledge of the car and all its tech features was apparent from the get-go - and once we decided we wanted to purchase, Darnell was very helpful in finding a specific vehicle that met our specs so to speak. I would add that Darnell and management were very non "salesy" in their approach in that we never felt any of the pressure you often feel during the car buying process - this was very much appreciated! More