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Mercedes-Benz of Annapolis
Annapolis, MD
3,126 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Annapolis is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center,we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 3,126 reviews
December 06, 2018
CONSISTENT OUTSTANDING CUSTOMER SERVICE I have had Alex as my Service Manager for years. . . .when you have the best you know it. Consistent outstanding customer service! Thank you Alex, H I have had Alex as my Service Manager for years. . . .when you have the best you know it. Consistent outstanding customer service! Thank you Alex, Happy Holidays to you and yours!! More
by KRYSTEL MEDLEY-GREENE
December 06, 2018
Family Alex is the best. My wife and I consider him as family member. He always greeted us with a smile and kindness when we bring our car in for service. Alex is the best. My wife and I consider him as family member. He always greeted us with a smile and kindness when we bring our car in for service. Anthony & Irene More
by Anthony
Employees Worked With
December 06, 2018
Out of the Park Customer Experience & Service I am a military member who purchased a vehicle overseas and had it delivered to Mercedes-Benz Annapolis. Vehicles purchased in this manner don’t prov I am a military member who purchased a vehicle overseas and had it delivered to Mercedes-Benz Annapolis. Vehicles purchased in this manner don’t provide commission to the local sales team. Regardless of the latter, what my wife and I received exceeded expectations. Friendly, timely and professional service and team of expertise abound ... way to go Mercedes-Benz of Annapolis! More
by Mytryu
December 05, 2018
Painless It was a great experience. Damon was very knowledgeable and very patient. He made sure that we were happy with the purchase. Awesome customer service. It was a great experience. Damon was very knowledgeable and very patient. He made sure that we were happy with the purchase. Awesome customer service. More
by Cookie
December 04, 2018
Flat Tire-Run Flats My car had a flat ( run flats). They are a good concept, but Mercedes does not over a spare/donut in the trunk. HORRIBLE idea. The service center (Bra My car had a flat ( run flats). They are a good concept, but Mercedes does not over a spare/donut in the trunk. HORRIBLE idea. The service center (Brady) is great. I was very frustrated, but he was able to calm me with his understanding of my frustration. The Service center and technician are great. The Run Flats with no spare is a horrible idea. More
by 78127812
Employees Worked With
David Brady
December 04, 2018
Excellent service! Damon was honest, pleasant and very knowledgeable. Absolute 5 star customer service. I would recommend anyone go to this dealership! I did not feel Damon was honest, pleasant and very knowledgeable. Absolute 5 star customer service. I would recommend anyone go to this dealership! I did not feel pressure to buy, but felt like I was treated like a family member.... I test drove and bought my vehicle the same day. More
by BurrowsFamilyLaw
December 03, 2018
Buying a car was greatly facilitated by Ron Scherr My only hesitation in buying a car was my dissatisfaction with the Service Department, which was far less professional and knowledgeable than sales. My only hesitation in buying a car was my dissatisfaction with the Service Department, which was far less professional and knowledgeable than sales. Buying the car was a good experience, but I almost went to another dealer because of service ... we will see now it works in the future, but I am cautious. More
by MBfor56yrs
December 03, 2018
Customer Service vs Customer Experience In the market for a new car, I started out by doing a lot research online. Mercedes-Benz/Mercedes-Benz of Annapolis has a very intuitive website. I In the market for a new car, I started out by doing a lot research online. Mercedes-Benz/Mercedes-Benz of Annapolis has a very intuitive website. I sent a request for an E-Price quote for an E-Class and Asher Chaudry answered the request. Asher and I corresponded by email for 2 weeks. I was nevered pressured to come into the dealership. Asher found multiple cars that fit my criteria, sent me payment quotes, and answered all my questions via email. He provided a car purchase experience I had never experienced before. Our face-to-face meeting/transaction was no different. Asher delivered the most professional, honest, friendly, and fun field Customer Experience buying a car I had ever experienced. Thank you A. Chaudry and B. Harrigan for going ABOVE & BEYOND. You guys and the man above made it possible for me to ride home in a very beautiful car! Customer Service vs CUSTOMER EXPERIENCE. More
by LSF
Employees Worked With
December 03, 2018
Great experience great experience at the dealer ! Still having issues with Mercedes me app but Mercedes is working through it. Andy and Allan were awesome. Thank great experience at the dealer ! Still having issues with Mercedes me app but Mercedes is working through it. Andy and Allan were awesome. Thank you More
by Wheineke
December 02, 2018
Alex Always Delivers Akex took mu reservation at the last minute during a holiday weekend. He gave me an awesome loaner car that was fun to drive. He goes above and beyond Akex took mu reservation at the last minute during a holiday weekend. He gave me an awesome loaner car that was fun to drive. He goes above and beyond ALWAYS! More
by Baileygirl
Employees Worked With
