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Mercedes-Benz of Annapolis
Annapolis, MD
3,120 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Annapolis is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center,we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 3,120 reviews
December 03, 2018
Buying a car was greatly facilitated by Ron Scherr My only hesitation in buying a car was my dissatisfaction with the Service Department, which was far less professional and knowledgeable than sales. My only hesitation in buying a car was my dissatisfaction with the Service Department, which was far less professional and knowledgeable than sales. Buying the car was a good experience, but I almost went to another dealer because of service ... we will see now it works in the future, but I am cautious. More
by MBfor56yrs
December 03, 2018
Customer Service vs Customer Experience In the market for a new car, I started out by doing a lot research online. Mercedes-Benz/Mercedes-Benz of Annapolis has a very intuitive website. I In the market for a new car, I started out by doing a lot research online. Mercedes-Benz/Mercedes-Benz of Annapolis has a very intuitive website. I sent a request for an E-Price quote for an E-Class and Asher Chaudry answered the request. Asher and I corresponded by email for 2 weeks. I was nevered pressured to come into the dealership. Asher found multiple cars that fit my criteria, sent me payment quotes, and answered all my questions via email. He provided a car purchase experience I had never experienced before. Our face-to-face meeting/transaction was no different. Asher delivered the most professional, honest, friendly, and fun field Customer Experience buying a car I had ever experienced. Thank you A. Chaudry and B. Harrigan for going ABOVE & BEYOND. You guys and the man above made it possible for me to ride home in a very beautiful car! Customer Service vs CUSTOMER EXPERIENCE. More
by LSF
Employees Worked With
December 03, 2018
Great experience great experience at the dealer ! Still having issues with Mercedes me app but Mercedes is working through it. Andy and Allan were awesome. Thank great experience at the dealer ! Still having issues with Mercedes me app but Mercedes is working through it. Andy and Allan were awesome. Thank you More
by Wheineke
December 02, 2018
Alex Always Delivers Akex took mu reservation at the last minute during a holiday weekend. He gave me an awesome loaner car that was fun to drive. He goes above and beyond Akex took mu reservation at the last minute during a holiday weekend. He gave me an awesome loaner car that was fun to drive. He goes above and beyond ALWAYS! More
by Baileygirl
Employees Worked With
November 30, 2018
Perfect Brady my man always takes great care of me. Todyhe went overboard to help me out. I also love everyone who had anything to with the car wash . So prof Brady my man always takes great care of me. Todyhe went overboard to help me out. I also love everyone who had anything to with the car wash . So professional More
by Christineturner
Employees Worked With
Brady
November 28, 2018
Very approachable and excellent service I was relocating from Kentucky to Maryland with a lot driving between these two states and some incidents on the road. Chuck did a good job helping me I was relocating from Kentucky to Maryland with a lot driving between these two states and some incidents on the road. Chuck did a good job helping me walk through Maryland vehicle inspection. He is also very approachable in answering my questions and providing information and suggestions for emergencies on the road in a timely manner. Highly recommended. More
by xxuzhang92
Employees Worked With
November 28, 2018
tire inspection. took car in for a tire inspection. my wife her car in for a nail in the front driver tire and her car was handled quickly and carefully. took car in for a tire inspection. my wife her car in for a nail in the front driver tire and her car was handled quickly and carefully. More
by jjohnson1
Employees Worked With
November 28, 2018
Fantastic experience, wonderful communication I purchase a 2018 GLS and the entire team was polite and attentive. Ron specifically was an outstanding communicator, always staying in touch before I purchase a 2018 GLS and the entire team was polite and attentive. Ron specifically was an outstanding communicator, always staying in touch before and after the purchase. He was honest, open and fair. I can’t say enough good about Ron and everyone else at the dealership. More
by AlexandriaJoe
November 28, 2018
Best service advisor ever Chuck Leyman always takes great care of me every time I come in. He is always nice and friendly, is great at managing client expectations and consiste Chuck Leyman always takes great care of me every time I come in. He is always nice and friendly, is great at managing client expectations and consistently over delivers. I always leave happy More
by Lougeiger1
Employees Worked With
November 27, 2018
Warm and friendly Took my son’s car in for servicing, always a pleasure to do business with MB of A. Chuck always takes good care of our family’s cars. It also helps to Took my son’s car in for servicing, always a pleasure to do business with MB of A. Chuck always takes good care of our family’s cars. It also helps too that he is so friendly...that still works in this day and age. More
by Lynn W.
Employees Worked With
