Mercedes-Benz of Annapolis

First time experience with Mercedes Annapolis Service Dept Hello. This past summer I purchased a Mercedes CLA 250 and brought it in for service as it needed to pass MD state inspection. I received a warm greet Hello. This past summer I purchased a Mercedes CLA 250 and brought it in for service as it needed to pass MD state inspection. I received a warm greeting from Alex who was my assigned representative. He was efficient, professional, knowledgeable and took the time to explain the inspection requirements. He checked in with me while it was being serviced to keep me updated throughout the day and followed up once I picked up the car to ensure I was satisfied with the outcome. I can't thank him enough for making my ownership experience an excellent one. Thanks Alex! More

Feeling like a new man. Ron is AMAZING! Ive always liked Mercedes, and came in late that day to browse around to maybe purchase later. After talking with Ron Scherr I was ready to sign on th Ive always liked Mercedes, and came in late that day to browse around to maybe purchase later. After talking with Ron Scherr I was ready to sign on the line and get a brand new car! Ron answered all my questions, really worked with me and made things simple along the way. I was lucky enough to see the exact car I liked and wanted, which he put together himself prior and had on display. He really knows his stuff! As a new car owner he's been glad to get me assimilated every step of the way. Proud to now be a part of the Mercedes family! More

Check on car light and detailing Alex always takes care of me when needed. He doesn't hesitate to provide whatever I need to be happy! SUV always come back with no problems. Very h Alex always takes care of me when needed. He doesn't hesitate to provide whatever I need to be happy! SUV always come back with no problems. Very happy with my service! More

Professional, courteous, expert knowledge & expeditious Asher Chaudry was the best professional car sales representative I have done business with in over 40 years. He answered all of my questions and expla Asher Chaudry was the best professional car sales representative I have done business with in over 40 years. He answered all of my questions and explained everything in detail. He was completely prepared for my visit and did not waste a second of my time. More

Service cls Sean was very helpful getting my car into service. He took his time and listen to the problem I was having and checked my car in quickly. He followed Sean was very helpful getting my car into service. He took his time and listen to the problem I was having and checked my car in quickly. He followed up with me letting know what needed to replace and the time it would be ready. All around great customer service. More

Courteous and efficient I took my Smart Car in for a recall issue. Sean was ready for my appointment and suggested the time it would take for the repair. The waiting room was I took my Smart Car in for a recall issue. Sean was ready for my appointment and suggested the time it would take for the repair. The waiting room was pleasant and comfortable. The work was done in less the approximated time. I highly recommend this dealership. More

Outstanding customer service I was unable to connect my cell phone to the Bluetooth on the car and Sean personally assisted me for over an hour to attempt to resolve the issue. Hi I was unable to connect my cell phone to the Bluetooth on the car and Sean personally assisted me for over an hour to attempt to resolve the issue. His personal service went way beyond expectations. Thank you! More

Professional and friendly. I've had great experience when ever I've been tot he service center. I would highly recommend them. No matter the reason for my visit I've been treate I've had great experience when ever I've been tot he service center. I would highly recommend them. No matter the reason for my visit I've been treated well with courtesy and a genuine smile, especially from Alex. He seemed to take a real interest in me and wanted to make sure that all of my questions were answered. More

Annapolis MB is Outstanding Mercedes Bens of Annapolis is the only place to buy a Mercedes! Ron Scherr was our Consultant. He was extremely knowledgeable and patient with t Mercedes Bens of Annapolis is the only place to buy a Mercedes! Ron Scherr was our Consultant. He was extremely knowledgeable and patient with the process. He was able to walk us though different models and options, and let us decided on what for us best. We are very pleased with our vehicle and the level of service Ron and Annapolis MB provided. Looking forward to buying our next car in the up coming months. More

Best Service Ever In 45 years of buying cars, I've never had better service. It's great to have one person in charge of the service on our vehicle. Alex is personable In 45 years of buying cars, I've never had better service. It's great to have one person in charge of the service on our vehicle. Alex is personable, attentive, remembers his clients and very knowledgeable about the vehicle. You couldn't ask for better. More