Mercedes-Benz of Annapolis

Alex is the most perfect mix of professional yet personal service manager you will ever find. He anticipates my needs/wants and makes sure every detail is covered before I even have to ask. He is a joy to service manager you will ever find. He anticipates my needs/wants and makes sure every detail is covered before I even have to ask. He is a joy to work with and I actually look forward to having my car serviced so I can see him! More

Alex is the gold standard in every aspect of performance. Alex’s personable style and approach to customer service exceeds all others. I will only come to MB service due to the exceptional per performance. Alex’s personable style and approach to customer service exceeds all others. I will only come to MB service due to the exceptional performance More

Mercedes-Benz of Annapolis is professional and fast. They take great care of my car. They take great care of my car. More

Ronan is by far amazing! Whether I’m in town or out of town if I have an issue with my car Ronan is my go to! During this last case of me needing service due to someone steal Whether I’m in town or out of town if I have an issue with my car Ronan is my go to! During this last case of me needing service due to someone stealing all my tires and rims. The communication with Ronan was spectacular when the insurance company was giving me a run for my money. I appreciate Ronan for always looking out for the customer and making an impact at Mercedes! More

She was very professional and courteous. My first time at this location.I’ve bought many cars from several dealers and this dealer is one of the few that’s on my will return list.The paperwo My first time at this location.I’ve bought many cars from several dealers and this dealer is one of the few that’s on my will return list.The paperwork was done fast along with a very peaceful environment at this dealership. Being a business owner myself,I love a welcoming and peaceful business where you feel comfortable spending your hard earned money along with great conversation and professionalism.Nothing like walking into a business and your judge on how you look and dressed something I do purposely to see how a business will treat me but at the dealership it was an extremely extraordinary pleasant experience the entire time. After our purchase she walked us out and spent more time showing my wife how to work her brand new 1st Mercedes Benz.Thank you again I did appreciate the entire experience and I will recommend my customers at my business to come and ask for you. More

Although buying cars seems to always take a long time, my wife and I enjoyed the experience we had with Darnell Bowen. We love his honesty and willingness to go that extra mile to ensure that we were taken wife and I enjoyed the experience we had with Darnell Bowen. We love his honesty and willingness to go that extra mile to ensure that we were taken care of. Dean Cunningham did an excellent job in finding the vehicle that we wanted. Larry Cash worked his financial Wizardry to ensure we got the best rates and made sure we ate!!! The Voucher was a great added touch to our experience which really made us appreciate doing business with the company. This was my second vehicle purchased from MB of Annapolis and we will recommend you to our friends and family. More

Steve is awesome. Highly recommend!! Always goes over and beyond for his clients. Will always use him!! Highly recommend!! Always goes over and beyond for his clients. Will always use him!! More

Andy is the best! It was well worth the 1.5 hr drive to Annapolis for the exceptional customer service from Andy and the team. He was friendly, respectful, kind and ma It was well worth the 1.5 hr drive to Annapolis for the exceptional customer service from Andy and the team. He was friendly, respectful, kind and made the whole car buying process quick and pain free. More

Arella Berger is terrific! !! First of all, she is "customer-centric" as she made me feel comfortable with the experience of purchasing my first EV. I didn't sense that being !! First of all, she is "customer-centric" as she made me feel comfortable with the experience of purchasing my first EV. I didn't sense that being with her was about the "sale" as much as it was about "my learning experience and comfort level" while we engaged in the process of her teaching me and allowing me to understand the benefits of purchasing an EV. She patiently and thoroughly walked me through the experience both in the showroom and during the "test drive." Putting all of this very simply, "You can relax when being with Arella as it is easy to like her and trust her." Thank you!!! Additionally, "Thank you to Brian Fader for suggesting that I get an EV, to Mike Herron for making the numbers work to my satisfaction, and to Larry Cash for his knowledge and wisdom during the financial process. The Annapolis Mercedes family has to be your "go to" place for purchasing or leasing your next vehicle....and ask for Arella! More

Wonderful service department, I am never disappointed. Thank you for great customer service. Alex you're the best. Thank you for great customer service. Alex you're the best. More