Mercedes-Benz of Annapolis

Superb professional dealer! Casey is very upfront with the new vehicle value. It saved us a lot of time without going back and forth on pricing. Casey is extremely friendly & per Casey is very upfront with the new vehicle value. It saved us a lot of time without going back and forth on pricing. Casey is extremely friendly & personable, very knowledgeable with the Mercedes brand. We would strongly recommend him to our friends. More

This dealership “earns” your business! Over the past 30 years I have purchased 15 Mercedes, 13 of which were new. Mercedes-Benz of Annapolis has set the bar! Master Certified Sales Consult Over the past 30 years I have purchased 15 Mercedes, 13 of which were new. Mercedes-Benz of Annapolis has set the bar! Master Certified Sales Consultant Asher Chaudry was simply an exceptional “professional,” the likes I have never experienced. The E350 I just purchased was not a new one but Asher made my wife and I feel just as important as a high-end new AMG buyer, Asher was incredible. Allen Belcher the finance manager was also exceptional. Even the general manager came to greet us which was a surprise given we were only purchasing a three year old car. I am sold, and will be going back for my next car at Mercedes of Annapolis. More

Excellence redefined! I have had the good fortune of having Casey Duffy custom configure several new E-Class automobiles and his level of personal attention to detail is un I have had the good fortune of having Casey Duffy custom configure several new E-Class automobiles and his level of personal attention to detail is unsurpassed. Casey is truly dedicated to what is best for his customers, nothing else. A true professional. I wish to share; notwithstanding our relocation to Florida, I returned to Casey and Mercedes of Annapolis to order/purchase our most recent 2018 model. Clearly, a long way to travel for a new car! Mike Herron is very fair with pricing and values / cultivates customer loyalty. He sets a high standard for all those he is responsible for. He exemplifies what it means to have the highest of intergrity. After sale support is where "unsung heroes" reside. This is where customer loyalty is truly manifested and where one specific dealership distinguishes themselves over another. Alex Clothier is, without question, the best Service Advisor one could ever hope to interface with. In a sense, Alex is in Sales, as he makes sure I am provided a loaner car I find tempting to purchase (last car purchased was due in large part to such strategy by Alex); in Customer Service, as he works very hard to make sure he understands everything he needs to know for making sure all work is performed satisfactorily. He follows-up and clearly communicates all information. Alex far exceeds any Job Description one could write for "Service Advisor"! Alex prides himself in his work and will never be satisfied, until his customers are pleased with all work performed. All good Service Providers should be Corporate Board Members - and Alex Clothier should be at the head of the Table. Thank you, Alex, for all you do! More

WOW! WOW! WOW! Annapolis Service Center, Alex Clothier!! I'm truly speechless.. Alex craft, expertise and passion gives great joy in bringing my vehicle in for ser Annapolis Service Center, Alex Clothier!! I'm truly speechless.. Alex craft, expertise and passion gives great joy in bringing my vehicle in for servicing. And plus it always a pleasure where I can chat with a quality service advisor and friend. More

Amazing level of customer care! After spending time and money to purchase a new Mercedes, it is critical (for me) to know service will be overseen by someone I can trust will treat t After spending time and money to purchase a new Mercedes, it is critical (for me) to know service will be overseen by someone I can trust will treat the car as if it were his, or her own. Alex Clothier is one such individual. In fact, Alex is without question the best Service Advisor I have ever had the pleasure of interfacing with. The effort and energy he devotes to whatever is needed is beyond measure. Alex cares - and it shows in everything he does: From carefully understanding an issue, to documenting information, interfacing with others, checking on status of all repairs, road testing and all matters related to making sure customer satisfaction is at the highest possible level. One could not ask for more! In fact, after departing a service overseen by Alex, I find myself feeling everything exceeded my highest expectation. I do not make a habit of writing "reviews". This is one of my first - and it is only because Alex is so deserving. More

Outstanding Customer Service I can not recommend Alex highly enough for his level of customer care. He is incredibly knowledgeable and friendly. It is a true pleasure to work with I can not recommend Alex highly enough for his level of customer care. He is incredibly knowledgeable and friendly. It is a true pleasure to work with him always. More

Alex is awesome!! I have always received excellent customer service from Alex. He is an amazing service advisor and very personable. I highly recommend that you ask f I have always received excellent customer service from Alex. He is an amazing service advisor and very personable. I highly recommend that you ask for Alex when getting service at Mercedes-Benz of Annapolis. He will guarantee a smooth experience from beginning to end. Thanks Alex!! More

Alex is wonderful ALex is the most amazing service advisor I have ever dealt with. From check in to check out the process is smooth. Thank you to Alex and Mercedes benz ALex is the most amazing service advisor I have ever dealt with. From check in to check out the process is smooth. Thank you to Alex and Mercedes benz of Annapolis More

Asher’s knowledge and professionalism is phenomenal !! I will recommend the dealer ship to everyone I know looking to purchase a car and all ways send them to Asher, his professionalism and knowledge is ph I will recommend the dealer ship to everyone I know looking to purchase a car and all ways send them to Asher, his professionalism and knowledge is phenomenal.....I will purchase all my vehicles from him and will refer anyone I know to Asher, Allen and the dealership. My entire experience with everyone I came in contact with in the dealership was above and beyond ....... thank you Asher and Mercedes-Benz of Annapolis More

Fast and stress free! Damon took the worry out of my purchase! This was the first time i purchased a car without stress and hiccups! Everything happened just like he said i Damon took the worry out of my purchase! This was the first time i purchased a car without stress and hiccups! Everything happened just like he said it would. And most importantly I did not spend hours in the dealership. We did a lot via email and phone and then he called and said "come pick-up your vehicle". More