Mercedes-Benz of Annapolis

Best service department ever! Thank you to the staff at the service department. Alex Clothier is one of the best. Not one question he could not answer. Best ever. Thank you to the staff at the service department. Alex Clothier is one of the best. Not one question he could not answer. Best ever. More

A consummate service rep Alex is all the things a service rep should be and makes a 'connection' with the customer. He instills a sense of confidence that the requested work Alex is all the things a service rep should be and makes a 'connection' with the customer. He instills a sense of confidence that the requested work will be performed to all expectations. More

Delightful Experience Alex is very personable and has developed a relationship of trust. I can count on Alex to have everything ready to make sure I am not late for work w Alex is very personable and has developed a relationship of trust. I can count on Alex to have everything ready to make sure I am not late for work when I drop my car off for service. He has my loaner ready and I love to have a cup of coffee before I leave . Thank you Alex for providing an excellent customer service experience. More

Outstanding service, fair and professional prompt responses to my emails, not pushy and fair in price negotiation. over all experience was pleasant. would I recommend him to others? you bet. prompt responses to my emails, not pushy and fair in price negotiation. over all experience was pleasant. would I recommend him to others? you bet. More

Flexible, fair and professional Brian Sturgeon was my sales rep. Brian was very knowledgeable, professional, informative and kind in his approach. As a woman, I was happy to have his Brian Sturgeon was my sales rep. Brian was very knowledgeable, professional, informative and kind in his approach. As a woman, I was happy to have his “no pressure” approach and his drive to exceed my expectation. Brian has gone out of his way to ensure my happiness. My first new Mercedes purchase - I will be back! More

Prompt excellent customer service Always a pleasure doing business with this location Team in Annapolis are right on point and always willing to help and go above and beyond Always a pleasure doing business with this location Team in Annapolis are right on point and always willing to help and go above and beyond More

Patience and Happiness I saw a car on their website and when I got there it was not what I wanted. The Sales Consultant, Asher Chaudry, talked me through the specs of the ca I saw a car on their website and when I got there it was not what I wanted. The Sales Consultant, Asher Chaudry, talked me through the specs of the car for about an hour and when I said I was unsure he asked what I was looking for with the same enthusiasm as if i was ready to sign on the dotted line. I never once felt pressured to just get a car. I left the dealership with his card but no car and he said not to hesitate to call him if I ever saw anything else. 4 months later I saw a great car on the site and gave him a call. Without hesitation and as if we were old friends he treated me with respect and value, but mostly like a family member. He took the time to show me the vehicle and to ensure it was what I wanted. I walked out with my new car and the confidence that my sales consultant and the entire MB of Annapolis Family looked out for my best interest, not just to sell me a car. I'm so very pleased, thank you Asher for all you did to make my experience exceptional. Allen in finance was also wonderful when it came time to complete my paperwork. More

Outstanding service We use Mercedes of Annapolis exclusively for our car service. Brady and Chuck take great care of all of our cars! We never worry when are cars are wit We use Mercedes of Annapolis exclusively for our car service. Brady and Chuck take great care of all of our cars! We never worry when are cars are with them. More

Best service ever Alex clothier goes up and beyond his job to make sure his customers are satisfied. Alex is always very polite. Alex also always has a smile. Alex clothier goes up and beyond his job to make sure his customers are satisfied. Alex is always very polite. Alex also always has a smile. More

Excellent service! Casey Duffy was great to work with. He was super knowledgeable of the particular car I purchased and made me feel comfortable with the overall process Casey Duffy was great to work with. He was super knowledgeable of the particular car I purchased and made me feel comfortable with the overall process. I have purchased a few cars and this was by far the best experience! Thanks! More