Mercedes-Benz of Annapolis

Prompt excellent customer service Always a pleasure doing business with this location Team in Annapolis are right on point and always willing to help and go above and beyond Always a pleasure doing business with this location Team in Annapolis are right on point and always willing to help and go above and beyond More

Patience and Happiness I saw a car on their website and when I got there it was not what I wanted. The Sales Consultant, Asher Chaudry, talked me through the specs of the ca I saw a car on their website and when I got there it was not what I wanted. The Sales Consultant, Asher Chaudry, talked me through the specs of the car for about an hour and when I said I was unsure he asked what I was looking for with the same enthusiasm as if i was ready to sign on the dotted line. I never once felt pressured to just get a car. I left the dealership with his card but no car and he said not to hesitate to call him if I ever saw anything else. 4 months later I saw a great car on the site and gave him a call. Without hesitation and as if we were old friends he treated me with respect and value, but mostly like a family member. He took the time to show me the vehicle and to ensure it was what I wanted. I walked out with my new car and the confidence that my sales consultant and the entire MB of Annapolis Family looked out for my best interest, not just to sell me a car. I'm so very pleased, thank you Asher for all you did to make my experience exceptional. Allen in finance was also wonderful when it came time to complete my paperwork. More

Best service ever Alex clothier goes up and beyond his job to make sure his customers are satisfied. Alex is always very polite. Alex also always has a smile. Alex clothier goes up and beyond his job to make sure his customers are satisfied. Alex is always very polite. Alex also always has a smile. More

Excellent service! Casey Duffy was great to work with. He was super knowledgeable of the particular car I purchased and made me feel comfortable with the overall process Casey Duffy was great to work with. He was super knowledgeable of the particular car I purchased and made me feel comfortable with the overall process. I have purchased a few cars and this was by far the best experience! Thanks! More

Great service and Alex is wonderful to work with I was able to get an appointment day after I called and a loaner. Alex explains the work to be done and is VERY quick in and out. Like how I can commu I was able to get an appointment day after I called and a loaner. Alex explains the work to be done and is VERY quick in and out. Like how I can communicate with him via text during the day as well. Highly recommended. More

Great Experience Buying a vehicle can be an exhausting event, but thanks to Asher Chaudry and Troia Collins it turned out to be a great experience. I received excelle Buying a vehicle can be an exhausting event, but thanks to Asher Chaudry and Troia Collins it turned out to be a great experience. I received excellent service at Mercedes -Benz of Annapolis from the person that greeted me when I entered the door to the person that helped me process my loan. Thank you all for your knowledge and professionalism! More

Top Notch Imagine if yo had a member of your family in the auto servicing business... That what it feels like each time I take my car in for service. Not only Imagine if yo had a member of your family in the auto servicing business... That what it feels like each time I take my car in for service. Not only is this service center excellent at what they do, they have some of the best customer service Reps. But this there is always one that goes above and beyond and at this location its Alex Clothier!! He is not only professional, but personable. He knows me by name, and asks about my children, and takes his time to make sure I understand the work being done . Alex is the difference between good and GREAT customer service. More

Exceptional Top-Notch Customer Care At the Mercedes Benz of Annapolis the customer service is exceptional and top-notch! I was able to test drive the car that I came to see and was not At the Mercedes Benz of Annapolis the customer service is exceptional and top-notch! I was able to test drive the car that I came to see and was not pushed or pestered into looking at other vehicles, I appreciated this and left in the vehicle I was most interested in. The process was streamlined and all my questions were answered on the spot. I was taken care of and I am grateful the team listened to my never ending "checklist" of what I wanted in a vehicle. More

Quick service I was given perfect customer service and very timely. Highly recommend!! Alex is personable, professional, and worked very with my schedule and servi I was given perfect customer service and very timely. Highly recommend!! Alex is personable, professional, and worked very with my schedule and service needs. I am very pleased and will continue keep coming back! More

Welcoming, informative and courteous. Spent several weeks shopping the Mercedes AMG product around the area and visited nearly every dealer. At Mercedes-Benz of Annapolis all staff were fr Spent several weeks shopping the Mercedes AMG product around the area and visited nearly every dealer. At Mercedes-Benz of Annapolis all staff were friendly and responsive both by phone and in person. Most importantly, the staff was patient and did not pressure or push a sale. I went home with the exact vehicle I was looking for at a reasonable price. Friendly staff all around. Great inventory. Great follow up and service after the sale as well. That was somewhat foreign to me and much appreciated. The car I had been looking for from the online website was actually at the dealership as published. This is not always the case at all dealers. More