Mercedes-Benz of Annapolis

Exceptional Top-Notch Customer Care At the Mercedes Benz of Annapolis the customer service is exceptional and top-notch! I was able to test drive the car that I came to see and was not At the Mercedes Benz of Annapolis the customer service is exceptional and top-notch! I was able to test drive the car that I came to see and was not pushed or pestered into looking at other vehicles, I appreciated this and left in the vehicle I was most interested in. The process was streamlined and all my questions were answered on the spot. I was taken care of and I am grateful the team listened to my never ending "checklist" of what I wanted in a vehicle. More

Quick service I was given perfect customer service and very timely. Highly recommend!! Alex is personable, professional, and worked very with my schedule and servi I was given perfect customer service and very timely. Highly recommend!! Alex is personable, professional, and worked very with my schedule and service needs. I am very pleased and will continue keep coming back! More

Welcoming, informative and courteous. Spent several weeks shopping the Mercedes AMG product around the area and visited nearly every dealer. At Mercedes-Benz of Annapolis all staff were fr Spent several weeks shopping the Mercedes AMG product around the area and visited nearly every dealer. At Mercedes-Benz of Annapolis all staff were friendly and responsive both by phone and in person. Most importantly, the staff was patient and did not pressure or push a sale. I went home with the exact vehicle I was looking for at a reasonable price. Friendly staff all around. Great inventory. Great follow up and service after the sale as well. That was somewhat foreign to me and much appreciated. The car I had been looking for from the online website was actually at the dealership as published. This is not always the case at all dealers. More

Professional The entire staff was very professional in their presentation of the model we were interested in. Took all the time necessary to demonstrate all of the The entire staff was very professional in their presentation of the model we were interested in. Took all the time necessary to demonstrate all of the vehicles fearures, the support services offered by Mercedes-Benz and options to finance. Made us feel very comfortable. Asher has also provided good follow up information. Love our new C Class! More

Natalie Powell is a great Associate at Mercedes, Annapolis Natalie is wonderful to work with whenever we are serviced at Mercedes-Benz of Annapolis. She is savvy, professional, informed, and always one step ah Natalie is wonderful to work with whenever we are serviced at Mercedes-Benz of Annapolis. She is savvy, professional, informed, and always one step ahead of anything that we need. Natalie makes the experience of going to your center enjoyable and relaxed. A very admirable representative for you, and and a real gem for Mercedes! Cynthia and Bob A. More

Service Professional, friendly, and genuinely cares for his customer. Been a pleasure working with Alex, and will come back for future services to this dealer Professional, friendly, and genuinely cares for his customer. Been a pleasure working with Alex, and will come back for future services to this dealer, so long as Alex is there. More

engine light on my CL 550 Alex was courteous, prompt, knowledgeable, destabilizing in his explanation of the problem. He offered a loaner car of equal or better quality as my c Alex was courteous, prompt, knowledgeable, destabilizing in his explanation of the problem. He offered a loaner car of equal or better quality as my car. More

Knowledge and Expertise Your employee Alex handles every technical challenge skillfully thoroughly and effectively as he uses his expertise to the problem or situation I have Your employee Alex handles every technical challenge skillfully thoroughly and effectively as he uses his expertise to the problem or situation I have when it come to my car. More

Choosing our new GLE 350 4Matic Our Sales Executive Consultant, Mr. Casey Duffy, listened carefully to us as we described our "must-haves" and "would-like--to-haves' before suggestin Our Sales Executive Consultant, Mr. Casey Duffy, listened carefully to us as we described our "must-haves" and "would-like--to-haves' before suggesting several choices for us. Each choice was then quickly brought to us to trial drive. Our family rode in each, providing a running commentary on their impressions. Mr. Duffy answered many questions throughout, leaving any decisions with us. Mr. Duffy's informed and thorough knowledge of the vehicles was superb. He educated all of us on the M-B thinking behind the many systems and gave us great confidence that we would soon master them. Mr. Duffy lived up to and exceeded our expectations. As has our GLE. More

TPMS issue (tire pressure warning system) Alex quickly assessed the situation and suspected where the issue was coming from. He was spot on. In less than 1 hour my TPMS issue was repaired, car Alex quickly assessed the situation and suspected where the issue was coming from. He was spot on. In less than 1 hour my TPMS issue was repaired, car washed, and I was on my way. While waiting, I knocked out 2 conference calls in their clean and quiet waiting room. More