Mercedes-Benz of Annapolis - Service Center

Mercedes Benz of Annapolis is attentive to me, they always do exactly what I brought my vehicle for. Steve as my service manager, is awesome , he’s on top of his work. He make sure my vehicle is well t always do exactly what I brought my vehicle for. Steve as my service manager, is awesome , he’s on top of his work. He make sure my vehicle is well taking care of. More

I’ve been working with Chuck for years, by far he is the most knowledgeable, understanding and helpful advisor I’ve ever worked with. He is cost conscious and takes time to explain required repairs as well most knowledgeable, understanding and helpful advisor I’ve ever worked with. He is cost conscious and takes time to explain required repairs as well as the value of preventative maintenance. He has helped my family several time during a roadside emergency, even when out of state and regardless of his own benefit. Truly a great person and advisor and Mercedes is lucky to have him. More

Chuck is the absolute best. He arranged a loaner car for me right away and did everposdible to make my service experience a great one! He arranged a loaner car for me right away and did everposdible to make my service experience a great one! More

Ronan definitely went above and beyond for me. He is a credit to the dealership. He is a credit to the dealership. More

We had our car for about 3 days when my husband and son were run off the road by a drunk driver going the wrong way. They ran over some debris that caused damage to one of our tires. We had to have the car were run off the road by a drunk driver going the wrong way. They ran over some debris that caused damage to one of our tires. We had to have the car towed to the service department. My husband met with Alexander and his service was phenomenal. He was open and friendly and reassured him that things would be taken care of and addressed properly. He set my husband up with a loaner while they had our car and ordered the parts they needed. He kept him updated on the status if the repairs. He made sure there was no damage to the rim and he got us back in our car within a few days. We will definitely be sticking with this dealership and the service department and look forward to working with Alexander moving forward. More

Best Mercedes dealership in Maryland. Excellent customer service. Bryan Jenkins is a very knowledgeable and trustworthy advisor. He and his team swiftly identified the source of my issue Excellent customer service. Bryan Jenkins is a very knowledgeable and trustworthy advisor. He and his team swiftly identified the source of my issue and promptly made the repairs to have the car returned in quickly. The loaner service was a plus. Do not hesitate to bring your car to Bryan for all your service needs. More

Alex Clothier has been tried true and tested with some of the issues I have dealt with on my Classis CLK 500. Great communication, timely responses and has always provided me with exceptional service even the issues I have dealt with on my Classis CLK 500. Great communication, timely responses and has always provided me with exceptional service even with short notice! Thank you Alex for being the best service advisor I have ever delt with at Mercedes Benz of Annapolis! 20 yr customer. More

Two words. One name. ALEX CLOTHIER. This service advisor is the absolute best and a large part of why I have continued with the Mercedes brand for 18+ years. One name. ALEX CLOTHIER. This service advisor is the absolute best and a large part of why I have continued with the Mercedes brand for 18+ years. His demeanor, kindness, care, and professionalism are consistent. He is fair, honest, and works for the customer — and always handles every situation with great aplomb. Usually, tensions may be a bit elevated when taking a vehicle into service, but as soon as Alex greets you a sense of calm is in the air. Often, once the car is sold, you are own your own, but if you want a dynamic individual who still values excellent customer service. ALEX CLOTHIER. More

Me. Herman was awesome and the service was excellent. They really went the extra mile They really went the extra mile More

Ronan was so helpful and professional. He explained the service at every step of the way and went beyond the necessary. He was easy to reach by phone and kept me apprised of the tires that He explained the service at every step of the way and went beyond the necessary. He was easy to reach by phone and kept me apprised of the tires that were ordered. I had just moved to Easton, and he made me feel comfortable- explaining future service warranties and even told me a Mercedes licensed auto body place nearby when I asked him about the scratches on my bumper. At first, I was going to keep driving all the way to Alexandria , my original dealer and service but I will continue going to Annapolis, mainly because of Ronan. More