Mercedes-Benz of Annapolis - Service Center

Two words. One name. ALEX CLOTHIER. This service advisor is the absolute best and a large part of why I have continued with the Mercedes brand for 18+ years. One name. ALEX CLOTHIER. This service advisor is the absolute best and a large part of why I have continued with the Mercedes brand for 18+ years. His demeanor, kindness, care, and professionalism are consistent. He is fair, honest, and works for the customer — and always handles every situation with great aplomb. Usually, tensions may be a bit elevated when taking a vehicle into service, but as soon as Alex greets you a sense of calm is in the air. Often, once the car is sold, you are own your own, but if you want a dynamic individual who still values excellent customer service. ALEX CLOTHIER. More

Me. Herman was awesome and the service was excellent. They really went the extra mile They really went the extra mile More

Ronan was so helpful and professional. He explained the service at every step of the way and went beyond the necessary. He was easy to reach by phone and kept me apprised of the tires that He explained the service at every step of the way and went beyond the necessary. He was easy to reach by phone and kept me apprised of the tires that were ordered. I had just moved to Easton, and he made me feel comfortable- explaining future service warranties and even told me a Mercedes licensed auto body place nearby when I asked him about the scratches on my bumper. At first, I was going to keep driving all the way to Alexandria , my original dealer and service but I will continue going to Annapolis, mainly because of Ronan. More

I leverage the service for my Mercedes and the service department and my rep Top notch I would recommend to anyone and it actually keeps me in the Mercedes family because of how good the service departmen department and my rep Top notch I would recommend to anyone and it actually keeps me in the Mercedes family because of how good the service department has More

I am not pleased with our service. I do not understand why your service department directed us to buy parts on E-bay. I called the service Manger and he told me he would look into but I do not understand why your service department directed us to buy parts on E-bay. I called the service Manger and he told me he would look into but we have not heard back. Something is not right! More

Alex Clothier is the finest service representative I could hope for, providing excellent, honest and complete service on every visit. He keeps me informed and I am never surprised. could hope for, providing excellent, honest and complete service on every visit. He keeps me informed and I am never surprised. More

Experience with Mercedes Benz of Annapolis service centre is great. Ronan Wood made the whole procedure very easy. He have great customer services skills is great. Ronan Wood made the whole procedure very easy. He have great customer services skills More

Ronan was extremely helpful and kind. I would highly recommend anyone to come here and see him. I would highly recommend anyone to come here and see him. More

Bryan Jenkins and his team always provide excellent customer service! Would definitely recommend them to anyone. customer service! Would definitely recommend them to anyone. More

Chuck is an awesome advisor! He goes the extra mile each and every time to get my vehicle in and out. He keeps in contact with me the entire time that my car is in for service. He goes the extra mile each and every time to get my vehicle in and out. He keeps in contact with me the entire time that my car is in for service. More