Mercedes-Benz of Annapolis - Service Center

Had my 20,000 mile maintenance done…. Alex Clothier, my service specialist, was excellent. Great to work with, the car was done in three hours and ready to go. They always take good care o Alex Clothier, my service specialist, was excellent. Great to work with, the car was done in three hours and ready to go. They always take good care of the customer here! Well done, MB of Annapolis! More

My service visit was simply to pick up a new key I ordered. Eddie (Parts) began checking the key to make certain it worked properly-it did not. Terrence (Service Intake) immediately recognized that th ordered. Eddie (Parts) began checking the key to make certain it worked properly-it did not. Terrence (Service Intake) immediately recognized that the key (2014) required programming. Terrence’s knowledge about Mercedes keys enabled them to readily identify the service needed. I was not prepared for a lengthy visit. Terrence reassured me that I would be serviced during my visit and not be required to return another time. This allayed my frustration because I lived nearly an hour away. As a caregiver, this was very important to me. Terrence quickly engaged Pete (Advisor) to secure serving for me. There were many customers being serviced at the time but Pete was able to graciously schedule me in. Terrence, Pete and Eddie made a potentially frustrating visit a pleasant one. Eddie check on me to make sure things were resolved. Pete also identified a recall repair that was required and scheduled me for that service as well. A special note about the ladies at checkout-they are always so friendly, warm and pleasant. More

Ronan is a superhero service advisor and a great troubleshooter and communicator. He helped me take care of my beloved GLK350, and went above and beyond getting an issue fixed under my warranty and troubleshooter and communicator. He helped me take care of my beloved GLK350, and went above and beyond getting an issue fixed under my warranty and got me updated on regular maintenance—plus fixed my loose chrome exhaust trim which I hadn’t even asked about! So happy. More

Great job! Very personable, very accommodating , very knowledgeable. We had a lively, informative conversation about electric cars. Very personable, very accommodating , very knowledgeable. We had a lively, informative conversation about electric cars. More

Steve, is one you can count on to do things right. He has always done an outstanding job with getting the work completed on my vehicle, and getting it back on time. Thank you Steve. Bennie He has always done an outstanding job with getting the work completed on my vehicle, and getting it back on time. Thank you Steve. Bennie More

Steve has been our service rep for a few years now, with two cars, and has always been very helpful and easy to work with. The entire service department is as well. Would highly recommend both! two cars, and has always been very helpful and easy to work with. The entire service department is as well. Would highly recommend both! More

Very accommodating and reliable. Coming to my home to address the safety recall was fantastic customer service. Steve was reassuring and answered all of my questions. The vehicle rel Coming to my home to address the safety recall was fantastic customer service. Steve was reassuring and answered all of my questions. The vehicle reliability and Mercedes’ top notch service is the reason why Mercedes’ has been my vehicle of choice for over 25 years. More

Can’t say enough about this service center and incredible service by Chuck Leyman. I stopped by for what I thought was a suspension issue with my GLS and Chuck had the shop Foreman there waiting for me when service by Chuck Leyman. I stopped by for what I thought was a suspension issue with my GLS and Chuck had the shop Foreman there waiting for me when I pulled up! These guys really do value the customers time. I was pleased with the honest straightforward communication as these guys aren’t just trying to "take your money" as some other dealerships I’ve been too. A+ service by Chuck Leyman and the shop foreman Keith. It has always been a pleasure to work with these guys. More

Peter Herman was fantastic to work with. He kept me informed along the way. Excellent support. He kept me informed along the way. Excellent support. More

Chuck is always so helpful. I drive from Salisbury to get my service done and I have for 8 years or so. Highly recommend! I drive from Salisbury to get my service done and I have for 8 years or so. Highly recommend! More