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Mercedes-Benz of Annapolis - Service Center

Annapolis, MD

4.9
1,382 Reviews

1,382 Reviews of Mercedes-Benz of Annapolis - Service Center

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July 15, 2022

Peter has helped me over the years and I consider him a first-rate representative of Mercedes. He has always been helpful, always looked for solutions - and was always friendly. I have owned many Merced More

by paultveit17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Peter Herman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2022 -

Mercedes-Benz of Annapolis responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 15, 2022

Recently brought in our 2021 GLC300 to diagnose a dashboard trouble light. We had no appointment, as we live 75 miles away, and stopped by on the chance it would be a quick fix. It was not, and too More

by RobertV9698
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Sunstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronan Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2022 -

Mercedes-Benz of Annapolis responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 14, 2022

Chuck is my go to service advisor! He has been my only contact for the last 7 years. He really looks out for the customer's needs and provides his honest opinion on the best serv More

by pasquarfamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Leyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Mercedes-Benz of Annapolis responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Annapolis - Service Center! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 14, 2022

Ronan displays great customer service, as well as the knowledge and expertise to help customers make the right decisions for their vehicles. We appreciate his approach and will be as we already are back More

by B.Banks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronan Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Mercedes-Benz of Annapolis responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Annapolis - Service Center! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 14, 2022

Ronan is an amazing Customer Service representative. He is always incredibly helpful. He goes above and beyond to help the customer in any way possible. Recently when I got in my car a light lit up. More

by Phil Marcheso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronan Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Mercedes-Benz of Annapolis responded

Hi Phil, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Annapolis - Service Center! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 13, 2022

Chuck is the best. He readily assist and will advise you on all aspects of your vehicle no matter how small. If he is not readily available when I call and I leave a vo More

by Harewood-Anka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Leyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Mercedes-Benz of Annapolis responded

Hi, thank you so much for your feedback! We hope you continue to choose us for all your automotive needs! Take care!

July 12, 2022

Always reliable and gets the job done, Chuck is remarkable. Had an issue while out of town and Chuck was able to get it done on the spot. So thankful for his service. Keep up the good work, Chuck! More

by Mary1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Leyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Mercedes-Benz of Annapolis responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

July 07, 2022

Mr. Alex my service provider have always exceeded my expectations. His superior performance, commitment and dedication are unmatched and clearly rates far above and beyond many of the standards for ser More

by Thomas123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Mercedes-Benz of Annapolis responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

June 29, 2022

Steve has always been helpful. He answers my questions in simple ways I can understand. I am grateful for his prompt assistance always. More

by capmai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nevitte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Mercedes-Benz of Annapolis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 29, 2022

Steve Nevitte has been my service advisor through the duration of owning my first MB and he's been outstanding! Each time I've needed scheduled service, or even had an emergency and needed to contact hi More

by tshoe71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nevitte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Mercedes-Benz of Annapolis responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about the services you received and thank you again for choosing Mercedes-Benz of Annapolis - Service Center!

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