Mercedes-Benz of Annapolis - Service Center
Annapolis, MD
1,382 Reviews of Mercedes-Benz of Annapolis - Service Center
Peter has helped me over the years and I consider him a first-rate representative of Mercedes. He has always been helpful, always looked for solutions - and was always friendly. I have owned many Merced first-rate representative of Mercedes. He has always been helpful, always looked for solutions - and was always friendly. I have owned many Mercedes cars over the years - and I believe Peter is one of the best service managers. More
Recently brought in our 2021 GLC300 to diagnose a dashboard trouble light. We had no appointment, as we live 75 miles away, and stopped by on the chance it would be a quick fix. It was not, and too dashboard trouble light. We had no appointment, as we live 75 miles away, and stopped by on the chance it would be a quick fix. It was not, and took several days to sort out the situation. We were kept informed the entire time (and given a 2022 GLC300 loaner) and it was clear Ronan would not give up until the problem was figured out and fixed. Both of which occurred and the car came back in perfect condition. Ronan is a superstar and we'll be confident the car will always be in good hands with him & his team. More
Chuck is my go to service advisor! He has been my only contact for the last 7 years. He really looks out for the customer's needs and provides his honest opinion on the best serv He has been my only contact for the last 7 years. He really looks out for the customer's needs and provides his honest opinion on the best service work for each situation I have experienced. I love that I can text him anytime with questions/issues regarding my Mercedes. I do not get that from other service dealerships. He is the real deal! More
Ronan displays great customer service, as well as the knowledge and expertise to help customers make the right decisions for their vehicles. We appreciate his approach and will be as we already are back knowledge and expertise to help customers make the right decisions for their vehicles. We appreciate his approach and will be as we already are back again. More
Ronan is an amazing Customer Service representative. He is always incredibly helpful. He goes above and beyond to help the customer in any way possible. Recently when I got in my car a light lit up. He is always incredibly helpful. He goes above and beyond to help the customer in any way possible. Recently when I got in my car a light lit up. I was worried about driving my car so I went straight to Mercedes service. I did not have an appointment. But Ronan immediately assisted me as well as provided me a loaner car. Which, given the demand for loaners was quite a task for him I am sure. Yet he promptly helped me. I was amazed at how responsive he was. He exceeds my expectations every time I take my car in for service. This is the third Mercedes that I have owned. And I will continue to drive Mercedes as long as Ronan can be my service advisor. Kudos to such an amazing person!! More
Chuck is the best. He readily assist and will advise you on all aspects of your vehicle no matter how small. If he is not readily available when I call and I leave a vo He readily assist and will advise you on all aspects of your vehicle no matter how small. If he is not readily available when I call and I leave a voice message, he gets back to me in a timely manner always with a possible solution to my problem/issue. Chuck is a very affable and knowledgeable advisor. More
Always reliable and gets the job done, Chuck is remarkable. Had an issue while out of town and Chuck was able to get it done on the spot. So thankful for his service. Keep up the good work, Chuck! remarkable. Had an issue while out of town and Chuck was able to get it done on the spot. So thankful for his service. Keep up the good work, Chuck! More
Mr. Alex my service provider have always exceeded my expectations. His superior performance, commitment and dedication are unmatched and clearly rates far above and beyond many of the standards for ser expectations. His superior performance, commitment and dedication are unmatched and clearly rates far above and beyond many of the standards for service providers. He have consistently demonstrated tremendous knowledge and expertise when my vehicle have been in for service. His professionalism and customer service dedication reflects great credit upon himself and the Mercedes-Benz Organization and the Service Team of Annapolis. Superb!! More
Steve has always been helpful. He answers my questions in simple ways I can understand. I am grateful for his prompt assistance always. He answers my questions in simple ways I can understand. I am grateful for his prompt assistance always. More
Steve Nevitte has been my service advisor through the duration of owning my first MB and he's been outstanding! Each time I've needed scheduled service, or even had an emergency and needed to contact hi duration of owning my first MB and he's been outstanding! Each time I've needed scheduled service, or even had an emergency and needed to contact him, a simple text or email and he gets me taken care of. Having leased several cars over the past 20+ years, I've never had such an efficient service experience as Steve has been able to provide to me. A big part of my desire to become a repeat MB customer is in large part due to the professionalism and outstanding customer service that Steve has provided to me throughout the service life of my current vehicle. More