Mercedes-Benz of Annapolis - Service Center

He is great very detailed and professional a gentleman Definitely, the best service representative thx Definitely, the best service representative thx More

My Service Advisor was Alex Clothier and he is as always absolutely wonderful. He is incredibly knowledgeable and helpful. He is first class and the reason I love this service center so much and will cont absolutely wonderful. He is incredibly knowledgeable and helpful. He is first class and the reason I love this service center so much and will continue to own a Mercedes just so I get to keep him as my service advisor! More

I appreciate when the concern for my situation is priority. Experience is shown with solutions. priority. Experience is shown with solutions. More

The dealership is first class. Always a quick drop off and pick up process. The service is done correctly and in a timely manner. Always a quick drop off and pick up process. The service is done correctly and in a timely manner. More

The dealer is convenient and helpful. The only issue is with the length of time required to get an appt. The only issue is with the length of time required to get an appt. More

Ronan has been my adviser over the past few years and is a pleasure to work with. He is professional and very knowledgeable about what needs to be done. He also provides additional information to help me ma a pleasure to work with. He is professional and very knowledgeable about what needs to be done. He also provides additional information to help me make the best decision, which is very helpful and saves me money. Couldn’t have a better adviser for my truck! More

Ronan is a pleasure to do business with . He is always kind , professional and knowledgeable. Highly recommended him to anyone . He is always kind , professional and knowledgeable. Highly recommended him to anyone . More

For the First time ever today I showed up at 07:30am at the Mercedes-Benz Service Center in Annapolis playing offense because my front brakes started to make noise and I was definitely concerned. I definit the Mercedes-Benz Service Center in Annapolis playing offense because my front brakes started to make noise and I was definitely concerned. I definitely surprised my Service advisor Alex Clothier who was like "What are you doing here, what's going on" because 99% of the time they are used to calling You! I explained to him the brake noise and he was ready to get me in right then and there but I did not drive my 2020 Mercedes GLB there. Alex promptly scheduled me for service in February and I am now good to go! And not once did I even mention to schedule me for a loaner because this is not his first rodeo with me, it was already done like he was a magician or something! More

If you're looking for a friendly, professional, and honest service representative, Steve is for you! I’m always happy with my service and Steve is very knowledgeable and easy to work with. Steve goes a honest service representative, Steve is for you! I’m always happy with my service and Steve is very knowledgeable and easy to work with. Steve goes above and beyond for his clients! More

Fantastic experience with Alex Clothier and Annapolis! Alex Clothier and Mercedes-Benz of Annapolis service center are excellent as always! I randomly volunteer to pick-up an elderly church friend from ki Alex Clothier and Mercedes-Benz of Annapolis service center are excellent as always! I randomly volunteer to pick-up an elderly church friend from kidney dialysis and need reliable transportation. Weather reports indicate snow on the road and the last thing you want happening is to have vehicle issues that can turn a serious medical condition into a medical emergency. The service department - customer service lady was very kind to assign an appointment time plus provide a loaner vehicle this week due to a last-minute cancellation. I was very grateful for the available appointment date but the appointment time still required an overnight and driving an unfamiliar vehicle. When I happen to arrive very early on the day of my appointment, Alex Clothier understood completely and allowed me to check-in early. Mercedes-Benz of Annapolis service center and Alex Clothier had my vehicle serviced, washed and I was a pretty happy customer! I was so grateful to be back on the road with my own vehicle the same day! This act of kindness and professionalism saved hours of my time and provided peace of mind knowing I'll be driving safely in my own vehicle during the "big snowstorm". Thank you, Alex Clothier, customer service and the entire staff, for working with customers, their schedules and showing real concern for their safety and wellbeing. God bless! Beyond FIVE STARS if possible! More