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Mercedes-Benz of Annapolis - Service Center

Annapolis, MD

4.9
1,381 Reviews

1,381 Reviews of Mercedes-Benz of Annapolis - Service Center

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December 09, 2021

Alex Clothier and team are exceptional! Fast, friendly and professional. I always feel like a welcomed family friend. Thank you! More

by Gina S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Mercedes-Benz of Annapolis responded

Hi Gina, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 09, 2021

The personnel is polite, efficient and knowledgeable. I would highly recommend the Service Department personnel. More

by Patty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Herman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Mercedes-Benz of Annapolis responded

Hello Patty, thanks for your great review, and for giving our dealership such a high star rating! Our team will be very happy to hear your kind words! We hope you continue to choose us for all your automotive needs! Have a great day!

December 09, 2021

Excellent customer service. I appreciate the on going communication received from Pete Herman regarding repair work on my Mercedes Benz C 300 4 Matic. He’s professional, responsible and respectful! I tru More

by connie cowley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Herman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Mercedes-Benz of Annapolis responded

Hi, we're happy you found our staff Pete to be so supportive during your experience here at Mercedes-Benz of Annapolis. We hope to be of service to you again! Take care!

December 09, 2021

Chuck went out of his way to explain what needed to be done with our car. We have worked with him for years and are happy he's now at Mercedes. More

by mary.e
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Leyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Mercedes-Benz of Annapolis responded

Hello Mary, thank you so much for your feedback! Our team member Chuck will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Have a great day!

December 08, 2021

Steve has excellent customer service and immediately you can tell he is there to help I appreciate his quick scheduling and advise he even went above and beyond for sure every time and this is very much app More

by Ryanewilson55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nevitte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Mercedes-Benz of Annapolis responded

Hi, we're happy you found our staff Steve to be so supportive during your experience here at Mercedes-Benz of Annapolis. We hope you continue to choose us for all your automotive needs! Take care!

December 08, 2021

Why am I a happy Mercedes-Benz owner? Because Alex Clothier is my Service Advisor. More

by Cyberguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Duffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Fader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McConnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Leyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Nevitte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronan Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Herman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Sroka, Bryan Jenkins
Dec 10, 2021 -

Mercedes-Benz of Annapolis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 29, 2021

Steve is the most consistently reliable and honest service advisor. If he sold cars I’d buy my next Mercedes from him! Never disappointed when dealing directly with Steve! More

by Lesliediann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nevitte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Mercedes-Benz of Annapolis responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis - Service Center. We hope you continue to choose us for all your automotive needs! Take care!

Nov 30, 2021 -

Mercedes-Benz of Annapolis responded

Hi Lesliediann, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 29, 2021

Nice and comfortable inside with refreshments. I never have a problem when I come in for service. More

by David Berry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Leyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Mercedes-Benz of Annapolis responded

Hello, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

Nov 30, 2021 -

Mercedes-Benz of Annapolis responded

Hi David, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

November 22, 2021

Steve Nevitte , service Advisor at Mercedes Benz of Annapolis is exceptional! I highly recommend him. More

by Sarah Hoffman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nevitte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2021 -

Mercedes-Benz of Annapolis responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis - Service Center. Thanks for the recommendation, and have an amazing day!

Nov 25, 2021 -

Mercedes-Benz of Annapolis responded

Hello Sarah, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help. Have a great day!

November 20, 2021

The dealership has always been professional,courteous and keeps you apprised oh the status at all times. Very satisfied. More

by Mikelyons427
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ronan Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Mercedes-Benz of Annapolis responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

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