Back

Mercedes-Benz of Annapolis - Service Center

Annapolis, MD

4.9
1,368 Reviews

1,368 Reviews of Mercedes-Benz of Annapolis - Service Center

Sort by
November 17, 2020

Steve is the bomb - he takes care of his clients like family. Not only is he easy to work with, he is so helpful and willing to share his knowledge. I wish he could sell cars too! We’re so lucky to ha More

by Susheila
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Nevitte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Mercedes-Benz of Annapolis responded

Hi, thanks for your praise and kind comments about our team. If you have any additional needs or questions, we will be more than happy to assist you! Take care!

November 17, 2020

Alex is, hands down, the best auto service adviser we have ever. He is knowledgeable, attentive and provides great personal service every time! We always look forward to working with him. More

by jo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Mercedes-Benz of Annapolis responded

Jo, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

November 09, 2020

Alex is an awesome service adviser. He has always gotten me in for service when needed, gotten the problem diagnosed and had me back on the road in my car in no time. He goes above and beyond to make sure More

by l.i.jones.esq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

Mercedes-Benz of Annapolis responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

November 05, 2020

Trips to the service center are never dreaded when you know Alex Clothier is there. Superior service and he is always helpful and personable. Thanks Alex! More

by Robin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2020 -

Mercedes-Benz of Annapolis responded

Robin, thank you for your high star rating. We're happy to see that your experience with us was excellent! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 24, 2020

Alex did a wonderful job and was so accommodating fitting my car into his schedule! I was scheduled to go in for standard maintenance in a few weeks, but when my car wasn’t starting Alex made it a priority t More

by kirbylandon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Mercedes-Benz of Annapolis responded

Hi Kirby! Thank you so much for your feedback! Alex and our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Annapolis - Service Center

October 22, 2020

Alex is the greatest, again!!!! Always available for me with outstanding customer service no matter my issue(s). He spoils me. Thank you so much!! The best More

by Queen.sugar16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Mercedes-Benz of Annapolis responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We look forward to your next visit! Take care!

Jan 29, 2021 -

Mercedes-Benz of Annapolis responded

Hello, thank you for your high star rating. We're happy to see that your experience with us was excellent! Our team is available should you require any extra help.

October 21, 2020

chuck leyman is the best.i have used the service dept for 7 years .they are great.what more can a guy say.i will keep coming back More

by frankie b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Leyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Mercedes-Benz of Annapolis responded

Frankie, thank you so much for the positive review! Until the next time we meet, take care!

October 21, 2020

Chuck Leyman is our service advisor and we trust him completely! He always takes excellent care of us and our cars. He is very professional and answers all of our questions thoroughly. We look forward More

by Stacy L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Leyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Mercedes-Benz of Annapolis responded

Stacy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We look forward to your next visit! Take care!

October 21, 2020

Alex Clothier is my service rep and he is fantastic!! He always keeps me informed regarding service status and helps solve my minor issues without having to leave my car. Derek Nedd had always found the More

by X-Fire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Nedd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Belcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Mercedes-Benz of Annapolis responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you have a great day!

October 20, 2020

Steve was very pleasant and extremely knowledgeable answering all my questions. Steve provided superb customer care. I am thankful having him help me and looking forward to my next visit. Thank you Mer More

by fegonzo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Nevitte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Mercedes-Benz of Annapolis responded

Fegonzo, thank you for your support! We're happy we could help. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Annapolis - Service Center

...
66
...