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Mercedes-Benz of Atlanta Northeast
Duluth, GA
2,064 Reviews
Mercedes-Benz of Atlanta Northeast| The Classic Mercedes-Benz Experience in Atlanta.
For over four decades, Mercedes-Benz of Atlanta, formerly known as Atlanta Classic Cars, has been creating extraordinary Mercedes-Benz buying experiences and delivering exceptional customer service. We design experiences, architect memories and fulfill lifelong dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,064 reviews
May 27, 2025
I have bought my GLE 350 there and the sales consultant Bob Hold was very knowledgeable and worked out a very good deal. What I do not understand is that my first standard service was very expensive but i Bob Hold was very knowledgeable and worked out a very good deal. What I do not understand is that my first standard service was very expensive but it is what it is. But if the service consultant tells you it will take about 2 hrs and it takes 4 it's bad judging. My second service appointment was Friday May 23rd 2025 and my appointment time was 8 am. I was there at 7:55 for a A0 service which was estimated by the consultant at 2 hrs. During the service I was informed that the battery did not pass the test an will be replaced under was. Great! But that the entire service took 4+ hrs was not OK. I watched how 3 guys tried to change the battery and do not understand why this is a big deal. I'm very technical and my background is mechanical engineering...I worked 45 years in the machine tool industry and knew that what it takes to change a battery on the GLE. However the consultant Catherine was very polite an informed my of the extra time! After the car came back the seatbelt was stuck in the side panel and did neither come out correctly nor retrieve. The car went back and came out again After 20 min. The same problem was still that the seatbelt was not operating correctly and the plastic cover was damaged and the side panel was stained by the mechanic. I informed the service consultant and she took the car back to get it fixed. The car came back and the seatbelt was operating fine. The side panel was very wet from trying to clean the stained and I was hoping the brown stained would come out eventually but it did not. So the next day I sent a text to Catherine with pictures attached. Since we life in FL but we're here for a visit I have the closest Benz dealer in Pensacola. I expect someone to take care of my issue. I have been customer at Infinity Gwinnett for over 15 years and would recommend that your service manager goes over there to learn how things are done Thank you. Brgds, Hans Jürgen Schleicher More
by hjschleicher
Employees Worked With
May 27, 2025
Enjoyed the quick and efficient manner in which they handled our visit. Even though the used campus was closed, they had everything set up on the main dealership location. handled our visit. Even though the used campus was closed, they had everything set up on the main dealership location. More
by Richard Murphy
Employees Worked With
May 24, 2025
I recently had the opportunity to work with David Wang while purchasing a new car, and I can't say enough good things about the experience. David's professionalism and attention to detail were outstanding while purchasing a new car, and I can't say enough good things about the experience. David's professionalism and attention to detail were outstanding. He went above and beyond to ensure all my questions were answered and that I got the best deal possible. I would definitely go back to him! More
by Danielle
May 20, 2025
Just purchased my first Mercedes-Benz from Finn, and experience was fantastic, this is my daughters first car and I look forward to doing business with the dealership for many years to come !!! Thank yo experience was fantastic, this is my daughters first car and I look forward to doing business with the dealership for many years to come !!! Thank you ! More
by Hajro mrsic
May 18, 2025
He was able to diagnose my car issue sooner and able to help me understand about how it needs to be done help me understand about how it needs to be done More
by Manaswitha chowdary
Employees Worked With
May 18, 2025
Taylor is the BEST advisor you can ever get. Every single time I book her, she is always super caring about understanding and always supports if you want to get your car serviced, and always put Every single time I book her, she is always super caring about understanding and always supports if you want to get your car serviced, and always puts her clients first. She never overcharges, and if the price is high, she can work things out or try to navigate a solution. She is knowledgeable about warranty and extended warranty, and I'm happy that I'm able to come to the dealership with her as an advisor, knowing peace of mind. More
by simon
Employees Worked With
May 18, 2025
Cannot speak much about the salesperson given I already knew the vehicle that I wanted to purchase. Purchased another vehicle but a Mercedes shortly after and it didn't take but a few days of driving until knew the vehicle that I wanted to purchase. Purchased another vehicle but a Mercedes shortly after and it didn't take but a few days of driving until we started noticing the maintenance issues. While I did not expect anything, Danny found a way for us opt in to their warranty program, which we had to pay extra for a vehicle that was supposedly in excellent condition. No exceptions were made for the first car and its problems so I strongly recommend anyone who's looking to purchase that they do a THROUGH inspection because you're SOL after leaving the lot. More
by SPARK1991
Employees Worked With
May 17, 2025
Jackson is the best service advisor! Consistent with his service and professionalism each visit I make. Consistent with his service and professionalism each visit I make. More
by Cphelps
Employees Worked With
May 16, 2025
They show by the type service they give each time I’ve gone there, that they are very professional people who know what they are doing and how to treat the customer. gone there, that they are very professional people who know what they are doing and how to treat the customer. More
by cfae1950
Employees Worked With
May 15, 2025
I had a terrible experience at this dealership. I was overcharged and forced to deal with a service advisor named Angela, who wasn’t even assigned to me and made no effort to be helpful. Her commun I was overcharged and forced to deal with a service advisor named Angela, who wasn’t even assigned to me and made no effort to be helpful. Her communication was confusing, and it felt like she didn’t want to assist me at all. I had to go all the way to the dealership just to pick up my car and take it to a different body shop. Extremely frustrating and unprofessional. I won’t be coming back. More
by simon
Employees Worked With
