Mercedes-Benz of Atlanta Northeast

Great service and a wonderful service advisor, he was on point and knew what we needed for a perfect service, highly recommend him for a customer service and he has a five star review from me, very satisfie point and knew what we needed for a perfect service, highly recommend him for a customer service and he has a five star review from me, very satisfied 😌 More

I brought my 2020 Mercedes-Benz GLS580 in because my emissions monitors were not completing. Before my visit, I had a Georgia emissions pre-test showing zero fault codes, no misfires, no intake air leak emissions monitors were not completing. Before my visit, I had a Georgia emissions pre-test showing zero fault codes, no misfires, no intake air leaks, and no ECU faults. The dealership informed me that my vehicle had multiple misfires, intake air leakage, and an internal ECU failure before they performed their software update. However, I was not provided any supporting diagnostic documentation — no ECU fault code, no freeze-frame data, and no printed or visible Xentry diagnostic report. I was also told that “MBUSA’s cloud storage was down,” which prevented retrieval of diagnostic details. Because this did not align with my pre-service emissions report, I took the vehicle to MBT of Atlanta, a certified Mercedes-Benz Xentry facility. Their findings were completely different: • “No issue or fault code found at this time with engine control unit.” • No misfire or intake air leak faults were present • Only fault was P223C00 – Right Upstream O₂ Sensor • ECU fully operational • Their Xentry scan uploaded to the Mercedes cloud without any issues • Proper repair cost was $613, not the $3,150 ECU replacement recommended by the dealership After MBT replaced the upstream O₂ sensor, my GLS passed emissions immediately with no stored, pending, or permanent codes. As someone who has owned four GLS models, I value accuracy and transparency. The diagnostic discrepancy and lack of documentation during this visit were concerning and not reflective of the Mercedes-Benz service standard I have come to expect. More

Finn at the Mercedes-Benz of Atlanta NE has earned my complete trust after helping me with three car purchases. He consistently provides a relaxed, no-pressure environment and treats customers with genui complete trust after helping me with three car purchases. He consistently provides a relaxed, no-pressure environment and treats customers with genuine respect. Every interaction is pleasant and efficient, making the entire process smoother than any dealership experience I’ve had elsewhere. I’ll continue choosing Finn every time. More

Melissa is definitely the one! She reached out to me and very responsive on every single question that I had. And got me back to Mercedes from BMW smoothly. Haha! Love her!!! We cl She reached out to me and very responsive on every single question that I had. And got me back to Mercedes from BMW smoothly. Haha! Love her!!! We close the deals very fast. Definitely the greatest experience! More

Mercedes-Benz of Atlanta Northeast is known for superb/excellent customer service! The entire staff is amazing! Taylor, Mr. Joe, Melissa, and Tony make the visit worthwhile! ~Sharon Liner Ervin superb/excellent customer service! The entire staff is amazing! Taylor, Mr. Joe, Melissa, and Tony make the visit worthwhile! ~Sharon Liner Ervin More

Mr Jackson was so helpful… faulty sensor on my sprinter van, they resolved the issue and also replaced two rear rotors and pads , all under warranty! van, they resolved the issue and also replaced two rear rotors and pads , all under warranty! More

Very good sales . nice work . Good job . Very friendly ! Come here ask for him . Will get good answers . Get your dream car ! nice work . Good job . Very friendly ! Come here ask for him . Will get good answers . Get your dream car ! More

Good location. Great customer service staff - the front line staff who answer the phone. They are very friendly and helpful and actually answer the phone (live pers Great customer service staff - the front line staff who answer the phone. They are very friendly and helpful and actually answer the phone (live person - not automated). Excellent service. More

Everyone is very friendly and service is very good. Specially in the break room ( foods, drinks). Thanks Specially in the break room ( foods, drinks). Thanks More

Mr. Park is always courteous and professional to his clients. Very glad I can always turn to my advisor who will give me the best service. clients. Very glad I can always turn to my advisor who will give me the best service. More