Mercedes-Benz of Atlanta Northeast

Worst customer service ever. We bought a new GLS 450 2022 about 2 years ago. Under warranty still.. so not an issue on getting parts replaced if necessary. Coolant was leaking in We bought a new GLS 450 2022 about 2 years ago. Under warranty still.. so not an issue on getting parts replaced if necessary. Coolant was leaking in October. Took it in and service said nothing was wrong with it. Our neighbor, who builds cars as a hobby and owns a car parts company, looked at it and took a picture of the coolant leaking. We sent the car back with the pictures and they sent it back and said nothing was wrong. Fast forward to New Year's weekend... heading out of town and car breaks down on hway outside of Savannah at night. Wife and 3 kids stranded. Guess what happened... coolant leak. Not shocking to us since we took it to this dealer 2x and showed a picture of the leak. Had the car towed to Savannah. Imagine trying to get a tow truck on Friday night of New Years. The Mercedes in Duluth, the one this review is on, is saying they take no responsibility in this and will not pay to have it towed back to Atlanta. I warn anyone that is using this service department... be careful as they are unethical and unprofessional. We will never use this service department again. For that matter, we will never buy a Mercedes from this dealership again. They used to be family owned and were awesome. Our family has bought a number of cars from them over the past. Unfortunately, the fairly new owners, last couple of years, must be bottom line people only with no morals or ethical sense of direction. Good luck to any of you who continue to use them for servicing! The above said, we did love our experience buying the car. Tony is the best! Going to certainly miss his help and guidance! More

Finn Missa from Mercedes Benz was fantastic. Knowledgeable, friendly, and made buying a car easy. Highly recommend! Knowledgeable, friendly, and made buying a car easy. Highly recommend! More

The experience of buying my first Mercedes was an easy one with Finn. I felt like I could take my time, ask all the questions I like, and test drive as many vehicles as necessary to make the right choice one with Finn. I felt like I could take my time, ask all the questions I like, and test drive as many vehicles as necessary to make the right choice for me. More

Had a GREAT experience with Finn! Great to work with! Mercedes/Duluth made our purchase so easy. Great to work with! Mercedes/Duluth made our purchase so easy. More

This was the most pleasurable car buying experience of the 10 cars we have bought. Our salesman, David Wang, was extremely knowledgeable about Mercedes Benz. As this is our first Mercedes, it was helpful the 10 cars we have bought. Our salesman, David Wang, was extremely knowledgeable about Mercedes Benz. As this is our first Mercedes, it was helpful for him to know the cars inside and out. He was also great to work with in general. A downright honest car salesman is hard to find, but we happened to score while working with David. We will be recommending Mercedes-Benz of Atlanta to everyone! More

Everything was wonderful at the dealership. The car salesman was amazing and made the experience very pleasant. I was dreading dealing with pushy salesman but was beyond pleased with the whole The car salesman was amazing and made the experience very pleasant. I was dreading dealing with pushy salesman but was beyond pleased with the whole process More

Recently purchased a new 2024 Mercedes C300 with the help of David Wang. The experience was above and beyond the normal car buying experience. I would highly recommend this dealership. of David Wang. The experience was above and beyond the normal car buying experience. I would highly recommend this dealership. More

I recently had the pleasure of leasing from the Mercedes-Benz of Atlanta Northeast and my experience was nothing short of outstanding. From the moment I stepped into the showroom, I was greeted wit Mercedes-Benz of Atlanta Northeast and my experience was nothing short of outstanding. From the moment I stepped into the showroom, I was greeted with warmth and professionalism that set the tone for the entire process. One individual who truly stood out during my visit was Mr. David Wang, a member of the sales team at the dealership. David's extensive knowledge of the Mercedes-Benz lineup and his dedication to customer satisfaction made my leasing experience seamless and enjoyable. What truly impressed me about David was his commitment to customer service. He took the time to understand my requirements. His friendly demeanor and professionalism created a comfortable and trusting environment, making the entire process stress-free. More

David is very knowledgeable and great to work with. The process was smooth and easy, David provided awesome service and advice! The process was smooth and easy, David provided awesome service and advice! More