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Mercedes-Benz of Gainesville
Gainesville, FL
736 Reviews
Welcome to Mercedes-Benz of Gainesville!
Mercedes-Benz of Gainesville in Gainesville, FL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 565-0224.
If you don't see a particular vehicle, click on CarFinder and complete the form. We will gladly inform you when a matching car arrives. If you'd like to see a vehicle in person, click on Dealership: Directions for step-by-step driving instructions to our site, or give us a call. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 AM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 736 reviews
March 29, 2023
Charlie is the absolute BEST! !! Super kind, thoughtful and true to his word! I have never met anyone like him while purchasing a vehicle! Absolutely precious and I HIGHLY recommen !! Super kind, thoughtful and true to his word! I have never met anyone like him while purchasing a vehicle! Absolutely precious and I HIGHLY recommend him! More
by aparker
March 19, 2023
This man is the best seller ever. The moment you tell him what you’re looking for, he will get you the perfect car for a reasonable price. I definitely recommend him to you. The moment you tell him what you’re looking for, he will get you the perfect car for a reasonable price. I definitely recommend him to you. More
by Wesley
March 12, 2023
Everyone was courteous and very helpful and they made everything easily and accessible.I was comfortable and completely satisfied. everything easily and accessible.I was comfortable and completely satisfied. More
by Coojack
Employees Worked With
February 22, 2023
As you can see on all his reviews, Tom is one heck of a salesman and great people person. His knowledge, professionalism, experience goes beyond words that I can express. He's a family man who knows how to salesman and great people person. His knowledge, professionalism, experience goes beyond words that I can express. He's a family man who knows how to handle all situations. I had a great experience, thank you! More
by tsbuda
Employees Worked With
February 17, 2023
Tom, Sheldon, Jeff and the whole team made our purchase smooth and seamless. Absolutely loving the S63 we got smooth and seamless. Absolutely loving the S63 we got More
by Paulette
January 30, 2023
Tom was very knowledgeable about the specific vehicle I was interested in and the information he shared was instrumental in me making my purchase. He was very personable to me, my wife, and my young son wh was interested in and the information he shared was instrumental in me making my purchase. He was very personable to me, my wife, and my young son who was full of energy during our visit. I look forward to our next purchase at Mercedes Benz of Gainesville. More
by jasondemery
Employees Worked With
January 25, 2023
Went in there just to look and ended up leaving with a brand new car. Brandon really made sure he found a car that met my ever want and need. He was patient with me during the whole process. Forever grate brand new car. Brandon really made sure he found a car that met my ever want and need. He was patient with me during the whole process. Forever grateful! Definitely ask for him when you’re thinking of purchasing a car. And even months after leaving with the car he is still there as a great resource if I ever need help with anything or have a simple question. BIG shoutout to Matthew Mayberry for making it all happen . :) More
by Neicierice
January 09, 2023
Took my vehicle for a quote to be repaired. Estimate to repair was more than the vehicle was worth. TJ in service was excellent, very helpful and understanding and trying to figure out a game p Estimate to repair was more than the vehicle was worth. TJ in service was excellent, very helpful and understanding and trying to figure out a game plan to help me out in a difficult situation. Thanks again TJ. Decided to cut my losses and trade in the vehicle for pennies and purchase a 2nd had vehicle. My salesman was Charlie, he was exceptional. Very patient, knowledgeable and understanding and went out of his way to help me get my head in the right place to make a sound decision. None of the usual pressure selling that turns buyers off just an honest guy helping a customer, how it should be Very happy with the purchase and overall service. Was in the dealership a total of 9 hours with a lot of waiting around which took the edge off the overall experience some but TJ and Charlie more than made up for it. Very nice guys and a credit to the dealership. Thank you so much Charlie and TJ you guys are the best. More
by smoked transmission man
December 24, 2022
I wanted a specific make/model with several specific options. Fully expected to have to wait a few months to get one (always have in the past). They found one and got it to me in two days (Only car in options. Fully expected to have to wait a few months to get one (always have in the past). They found one and got it to me in two days (Only car in the US with the options I wanted). Amazing service. More
by RLCullum
December 23, 2022
This Mercedes-Benz of Gainesville dealership by far is the worst dealership for customer service. DON'T PURCHASE THE FIRST CLASS PROTECTION PROGRAM WARRANTY FROM MERCEDES-BENZ it's a SCAMM!!! GARY MARTIN the worst dealership for customer service. DON'T PURCHASE THE FIRST CLASS PROTECTION PROGRAM WARRANTY FROM MERCEDES-BENZ it's a SCAMM!!! GARY MARTIN Mercedes Product Specialist/Business Manager is a total scamer, his EGO will be detrimental to his carreer, he's unethical, lacks morals, and will deliberately misinform you, it's sad that Mercedes-Benz will let a guy like GARY MARTIN represent them, he wears a suit but lacks class in business practice, in fact so shady I was forced to submit a complaint to The Consumer Services Division & Department of Highway Safety and Motor Vehicles. I advise all my readers to NOT PURCHASE the First Class Protection Program Warranty from GARY MARTIN(Mercedes-Benz Gaisnville). It's a scam!! plenty of warranties that'll provide the same coverage for a much lower price. Once again DON'T PURCHASE THE FIRST CLASS PROTECTION PROGRAM WARRANTY FROM MERCEDES-BENZ it's a SCAMM!!! the warranty is over priced & will not cover most of the claims you submit, if you ask for a refund they will take months to refund your funds back. My experience with the product & service from GARY MARTIN of Mercedes-Benz Gainsville has caused so much regret that I replaced my Mercedes-Benz vehicle to Range Rover simply because the service is much better, much more ethics & class. More
by FairBusiness
Employees Worked With
GARY MARTIN - BUSINESS MANAGER
