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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,492 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,492 reviews

March 08, 2019

Wonderful experience! Mike was there as soon as I walked in the door and made me feel welcome; he was knowledgeable and patient. No pressure at all and he made my decision More

by escallion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik
Mar 13, 2019 -

Mercedes-Benz of Hagerstown responded

Thanks for sharing your wonderful experience with Mike! We look forward to your next visit.

March 06, 2019

First time Mercedes purchase. Rob was very professional and helpful with our decision on the purchase of our Mercedes. Tony was professional and helpful with all financial and war More

by Ronee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Mar 13, 2019 -

Mercedes-Benz of Hagerstown responded

We hope you're enjoying your brand new vehicle! Please let us know how we can further assist you.

March 04, 2019

Team of professionals After working with Barry London, Rob Edmonds, and Tony Mills, we can honestly say we've never dealt with such a knowledgeable, friendly, and low pres More

by C and C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Mar 13, 2019 -

Mercedes-Benz of Hagerstown responded

Our team looks forward to your next visit! Thanks for your feedback!

March 04, 2019

EXCELLENT EXPERIENCE AND SERVICE !! Mike Lavrenchik is a Top notch salesman ..worked with us to find exactly what we have been looking for !! Alex F. in service has always made a point More

by AMG GIRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik
Mar 13, 2019 -

Mercedes-Benz of Hagerstown responded

We're proud to provide you with top notch service! Thank you for your review!

March 02, 2019

wonderful experience This is our second vehicle we have purchased. Everyone is so polite and friendly. It is always a pleasure to return to this dealer. Thank you Kyle More

by Pearl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle was very professional and an asset to have on your team
Mar 04, 2019 -

Mercedes-Benz of Hagerstown responded

Thanks for trusting us to help you find your new vehicle! We look forward to your next visit.

March 02, 2019

Great services I was looking for an Amg 45, Mike from Mercedes Benz of Hagerstown ,keep me Informed ,about a new arrival , when the vehicle was in, and inspected , More

by Patrick from France
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik, Tony Mills
Mar 04, 2019 -

Mercedes-Benz of Hagerstown responded

We're happy to go above and beyond for you, Patrick! Thank you very much for your business and remarks! We hope you enjoy your new Mercedes.

February 28, 2019

Fabulous Experience This is the third vehicle we have purchased at Mercedes-Benz of Hagerstown. Every purchase has been a fabulous experience. We’ve had the pleasure of w More

by Kristine Hillyard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2019 -

Mercedes-Benz of Hagerstown responded

Your business and feedback is valued, Kristine! Thank you for sharing your experience with Barry!

February 27, 2019

Rob and Tony where awesome to work with. we love our car. Will be buying our next car from them. Thank you guys !!! We will be telling our friends about you all. Again Thank You More

by belinda 1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Mills
Mar 04, 2019 -

Mercedes-Benz of Hagerstown responded

We're so glad you're enjoying your vehicle! Thank you for choosing Mercedes-Benz of Hagerstown.

February 26, 2019

As always, M-B of Hagerstown comes through for me. As this last purchase was my 12 car purchased from this dealership and can't imagine my self going to another dealership let alone changing brands. Mi More

by SolarBeamGT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Gillions
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik, Adam Himmelwright, Tony Mills
Mar 04, 2019 -

Mercedes-Benz of Hagerstown responded

Wow, thank you for your loyalty! We appreciate the opportunity to assist you through 12 buying experiences. We look forward to sharing your kind comments with Mike. Thank you, Kirk!

February 26, 2019

Makes buying a car simple Purchased a used GMC suv....the sales rep responded promptly to my emails, scheduling a test drive was simple and customer service was top notch. More

by FinAidGirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik, Tony Mills
Mar 04, 2019 -

Mercedes-Benz of Hagerstown responded

It's our pleasure to make your buying experience seamless! We hope you enjoy your new vehicle.

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