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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,490 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,490 reviews

September 08, 2018

Smooth experience This dealership in Hagerstown, MD is the best!! I have never had such a smooth experience buying a car in my life. xxxxxxto all the staff at Mercedes More

by S.Rock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for the amazing recommendation! Your feedback means a lot to us and we truly appreciate you taking the time to share your experience. If we can help with anything else, please let us know! Take care!

September 08, 2018

Great experience! Thank you Rob, Mike, and Tony for a fun car buying experience. Your knowledge of the Mercedes SUVs was extremely helpful. I never felt pressured to ma More

by Shelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lavrenchik, Tony Mills
Sep 10, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for your kind words, Shelley! We are thrilled to hear about the experience you had with Rob, Mike and Tony! We will be sure to share your review with them. If we can help with anything in the future, please do not hesitate to reach out!

September 02, 2018

PD DeHaven Wonderful experience. Wife happy. Should have bought lunch. Clean dealership. Nice employees. Easy to work with. Convenient location to Wincheste More

by Pgd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Gillions
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for taking the time to leave us this excellent feedback about your experience!

August 31, 2018

Great deal excellent service!! Friendly dealership with great customer service. Rob Edmonds took care of me and got me just what I was looking for. This is the third purchase from More

by Jmt083142
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for the great review! We are happy to know that you had a excellent experience.

August 28, 2018

Nice to work with Pulled into dealership with no intention to purchase. Woody came out and was very cordial and talked about benefits of Mercedes. I had not driven one More

by Eric
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Woody OBrien
Sep 06, 2018 -

Mercedes-Benz of Hagerstown responded

We are happy to hear about the great customer service that your received at our dealership!

August 27, 2018

Great sales team for preowned purchase I found the exact car I wanted but the dealer was 6 hour away. They gave me some good suggestions for making the deal work, negotiated on an already r More

by cowclops
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik, Charlie Baker, Tony Mills
Sep 06, 2018 -

Mercedes-Benz of Hagerstown responded

We are so happy to read about your excellent experience here at Mercedes-Benz of Hagerstown! Thank you for the great review.

August 27, 2018

Robs the Man Twice Rob has come thru for us. Easy buying experience. We’ll be back. However there weren’t as many vehicles in the inventory this time compared to More

by John676
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for the excellent star rating! If there is anything else we can do for you please let us know!

August 20, 2018

Great buying experience My sales consultant was Woody O'Brien. I was interested in a used car and Woody made it happen. He was diligent and took care of everything before I More

by BGF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Woody OBrien
Aug 21, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for driving to Mercedes-Benz of Hagerstown to do business with us, it is greatly appreciated.

August 18, 2018

Experience at late hours Even tho the final price is still above my budget. they did give me a very good price (i think), well below the market. the car is in very good condit More

by kobeandydavid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik, Tony Mills, Woody OBrien
Aug 21, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for the amazing compliments about our staff, we appreciate your business.

August 17, 2018

Pleased with assistance We were very p!eased with the help and assistance provided by our salesman, Mike Lavrenchik. He did everything possible to insure our needs were met. More

by Happy car buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lavrenchik, Tony Mills
Aug 21, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you so much for the great review about our staff!

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