Mercedes-Benz of Hagerstown
Hagerstown, MD
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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The entire experience was a pleasure. Rob was very helpful and informative. Whole experience was a pleasure! I would definitely recommend Rob to my friends and family members. What a gr Rob was very helpful and informative. Whole experience was a pleasure! I would definitely recommend Rob to my friends and family members. What a great car!! More
Responsive and well informed staff Mike Lavrenchik did a great job helping me purchase my new car. He always answered or returned my calls and was knowledgeable about the vehicle. He Mike Lavrenchik did a great job helping me purchase my new car. He always answered or returned my calls and was knowledgeable about the vehicle. He was very attentive to our questions and requests in the show room. Rob Edmonds was also helpful on one of my visits. And Tony Mills made the purchase fast and efficient. Everyone was great. More
Smoothest car purchase I've made Rob Edmonds and Austion Shemon made this purchase quick and easy. They answered all the questions I had pre-purchase and they continue to help me po Rob Edmonds and Austion Shemon made this purchase quick and easy. They answered all the questions I had pre-purchase and they continue to help me post-purchase every time i have a question. They had me out the door and in the new-to-me car faster than any other car purchase I've made. I highly recommend working with these guys. I will be visiting again when it's time to trade in the next car. More
Effortless. Barry London was very prompt, accurate with how things were explained. The dealership is very clean and everyone is at your beck and call. I love th Barry London was very prompt, accurate with how things were explained. The dealership is very clean and everyone is at your beck and call. I love that....Being taken care of. More
Good Experience The professionalism, expertise, and customer-oriented service made my car-shopping experience easy and a pleasure. The facilities are outstanding and The professionalism, expertise, and customer-oriented service made my car-shopping experience easy and a pleasure. The facilities are outstanding and the displayed trophies backs it all up. Thank you! More
Very good experience We found oursalesperson, Shannon, knowledgeable and helpful in every way. Worked with us to find the exact car we wanted. Very friendly and we would We found oursalesperson, Shannon, knowledgeable and helpful in every way. Worked with us to find the exact car we wanted. Very friendly and we would go to her to make future purchases. More
Refreshing Car Purchase Experience Just when I lost hope in traditional car dealers, Martin at Hagerstown Mercedes came through. He was completely transparent, honest,respectful and res Just when I lost hope in traditional car dealers, Martin at Hagerstown Mercedes came through. He was completely transparent, honest,respectful and responsive through the whole process. They addressed my concerns on a used vehicle and gave me a fair price plus issued tags on the spot. Our car was detailed and filled with gas upon our arrival. We are very pleased and would highly recommend giving them a shot at earning your business. We will look to them next time as well. More
Total Car Buying Experience Excellent customer service all around!Mike L and crew made us feel comfortable from the time we walked into the dealership until the time we drove off Excellent customer service all around!Mike L and crew made us feel comfortable from the time we walked into the dealership until the time we drove off with our GL450. Ron and Debra M. More
Best car purchase ever Easiest car purchase ever. Best deal, best trade-in value but best of all their service. Shannon Dorian was simply amazing. I highly recommend this de Easiest car purchase ever. Best deal, best trade-in value but best of all their service. Shannon Dorian was simply amazing. I highly recommend this dealer. More
Grateful, Happy Customer! I had just recently worked with Mercedes-Benz of Hagerstown and Barry London to help my daughter buy her first car. As my very happy daughter and I w I had just recently worked with Mercedes-Benz of Hagerstown and Barry London to help my daughter buy her first car. As my very happy daughter and I were finishing up working with Barry; I looked at him and said next year I'll be back to trade in my E350 on an ML. Well, little did I know that four weeks later, I would be involved in a multiple vehicle pile-up on the highway. Luckily for me, I was not injured, which I feel strongly was because I was driving a Mercedes but, unluckily my E350 was totaled by the Insurance company. I reached out to Barry sooner than I thought I would have to. Also to complicate matters more, I was about to leave on a two week vacation where I did not need a vehicle but, I would need one shortly after my return. Barry went to bat for me and sent me emails and texts on inventory that was available while I was on vacation. I felt confident that he would find exactly what I was looking for. Upon my return, I was able to meet with Barry the next day. To my surprise neither vehicle was what I thought I wanted. Barry pointed out their features and invited me to take both for test drives. After the test drives, I was ready to make a decision and I am extremely happy with my choice. It seems that Barry knew what I wanted better than I knew!! It's a sign of a great salesperson and knowing the client. Once my decision had been made, Barry worked a great deal on the price. I was able to return a few hours later and drive my ML350 off the lot. Mercedes-Benz of Hagerstown and Barry London made what could have been a stressful experience in to one that was super easy and satisfying. I am a devoted Mercedes-Benz driver and I feel that it is because of Mercedes-Benz of Hagerstown that I continue to be. More