Mercedes-Benz of Hagerstown

Excelent customer service Mike Lavrenchik was excellent in processing my purchase he made the process very smooth. Was super friendly The showroom was in beautiful décor and s Mike Lavrenchik was excellent in processing my purchase he made the process very smooth. Was super friendly The showroom was in beautiful décor and super clean .Excellent waiting area with nice amenities Ed Ratliff More

New car purchase Salesman and other staff were very attentive and helpful. Mike, the sales rep spent a significant amount of time preparing cars to be test driven to Salesman and other staff were very attentive and helpful. Mike, the sales rep spent a significant amount of time preparing cars to be test driven to then orienting me to all the features of the car that was purchased. Overall a very positive experience. More

Service Experience at Drivemb Alex Folz and Pierce Miller my service advisors were very helpful and friendly. Took their time to explain the issue. repair was done in time farme as Alex Folz and Pierce Miller my service advisors were very helpful and friendly. Took their time to explain the issue. repair was done in time farme as explained. More

Pure pleasure Our first Mercedes experience and purchase was smooth, pleasant and makes us proud to be in the Mercedes family! Already planning for our Mercedes-Ben Our first Mercedes experience and purchase was smooth, pleasant and makes us proud to be in the Mercedes family! Already planning for our Mercedes-Benz fleet. More

Always an Easy Experience! I think over the years our family has gotten 10 vehicles from Mercedes Benz of Hagerstown. While the models have varied over the years, the buying ex I think over the years our family has gotten 10 vehicles from Mercedes Benz of Hagerstown. While the models have varied over the years, the buying experience and service have remained consistent. It has always been friendly, professional, and enjoyable! From the time that we put the order in with Mike for the vehicle, we received constant email updates from him personally ranging from when the car went into production to the time it was on its way to the Baltimore Port. On the day I took delivery, Tony had everything ready for me to sign and Mike gave me a complete tutorial on the vehicle. Mike understood that many of the features I would already know from having previous vehicles, he focused more on the new features and also how to properly work the convertible top. While the buying experience is always great at this dealership, its the service after the sale that keeps you coming back. You will not find better people to work with than Alex Folz and Marty Gillions. More

Happy customers This was our best car buying experience. Rob was responsive and always professional. Tony got us through the paperwork quickly. It was truly a pleas This was our best car buying experience. Rob was responsive and always professional. Tony got us through the paperwork quickly. It was truly a pleasure purchasing from this dealership. More

Excellent Service! Looking to purchase my first Mercedes, I was hesitant walking onto the Mercedes sales lot but Rob was very patient and answered all my questions. I w Looking to purchase my first Mercedes, I was hesitant walking onto the Mercedes sales lot but Rob was very patient and answered all my questions. I was looking at a different make of car but I did not feel the dealership cared about by business. Rob was very professional and wanted to make sure I selected the right car for me. Once a decision to purchase was made Tony was very helpful in reviewing all the financial documents. Rob took the time to show me the important features of the car and how they work. I could not be happier with my car and will recommend Mercedes of Hagerstown to my friends. Mark and Shelley More

Very professional, friendly atmosphere We found Rob and Austin very professional , informative and accommodating. This is the 4th car from this dealership and it is a always a pleasure to We found Rob and Austin very professional , informative and accommodating. This is the 4th car from this dealership and it is a always a pleasure to work with Mercedes-Benz of Hagerstown. More

Unbeatable!!! We usually hate stepping onto a car lot but “Mercedes” has changed our minds! We Were looking for a used car. Test drove & looking for an SUV. Then Tr We usually hate stepping onto a car lot but “Mercedes” has changed our minds! We Were looking for a used car. Test drove & looking for an SUV. Then Travis saw the GLC Sport Coupe. Four door SUV ! Well we were done! The look, the ride, unbelievable! Let me tell you, the Sales Associate Rob was just absolutely terrific! He was very knowledgeable, informative, and so very friendly. Tony the Finance Manager was just absolutely terrific and worked with us. The rest of the staff was also very helpful .We would recommend Mercedes to everyone. The ride is as smooth is the car is sweet! Thank you all at Mercedes, we’re loving the ride!!! More

I would not expect anything else The experience that you would expect from a Mercedes-Benz dealership and the attention that you get from buying local at a family run dealership. The experience that you would expect from a Mercedes-Benz dealership and the attention that you get from buying local at a family run dealership. More