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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,501 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,501 reviews
April 20, 2017
Mike Lavrenchick is awesome My experience at Mercedes Benz of Hagerstown was superb,especially when dealing with Michael Lavrenchick. Mike helped me out greatly with every questi My experience at Mercedes Benz of Hagerstown was superb,especially when dealing with Michael Lavrenchick. Mike helped me out greatly with every question I had about the process as well as the car that I was purchasing. I recommend that anyone considering a new or used car look first at Mercedes Benz and speak with Michael Lavrenchick. More
by stevo39
Employees Worked With
Michael Lavrenchik
April 19, 2017
Outstanding shopping experience. Mr Barry London is a Pro. Mr Barry London of Mercedes-Benz of Hagerstown took every extra mile to satisfy my needs. I am very satisfy with him and the dealership in general Mr Barry London of Mercedes-Benz of Hagerstown took every extra mile to satisfy my needs. I am very satisfy with him and the dealership in general More
by Dieudonne K Mwaha
Employees Worked With
April 18, 2017
Great dealership and people Barry was great to work with. Smooth, easy, transaction with no sales pressure. Just an all around pleasurable experience. I would definitely recom Barry was great to work with. Smooth, easy, transaction with no sales pressure. Just an all around pleasurable experience. I would definitely recommend anyone to Hagerstown Mercedes. More
by ReevesPGA
Employees Worked With
April 17, 2017
A great time for a 1st tie Benz owner My husband and I decided to return to Hagerstown to purchase our second vehicle. I the process, I was so captivated by the service that I traded my h My husband and I decided to return to Hagerstown to purchase our second vehicle. I the process, I was so captivated by the service that I traded my heroe Toureg. Barry and the service staff did agreat job. Love the pizza! Thanks too to Elizabeth, our cheerleader. More
by The G
April 17, 2017
A customer for life! This was my second purchase at Mercedes Benz of Hagerstown. Barry was proactive in providing meaningful information prior to our appointment and a wea This was my second purchase at Mercedes Benz of Hagerstown. Barry was proactive in providing meaningful information prior to our appointment and a wealth of information during the appointment. He offered many options for us to consider without making us feel pressured. The general culture is professional and friendly. More
by Peter S
Employees Worked With
April 15, 2017
Purchase of 2006 GMC Canyon I didn't expect to find a used pick up truck at the Mercedes dealership. Thank you for making the sales / financing process easy. It was a win / win I didn't expect to find a used pick up truck at the Mercedes dealership. Thank you for making the sales / financing process easy. It was a win / win situation. More
by spin.me
Employees Worked With
April 15, 2017
Great experience We really thank Barry for explaining all the features on our new Mercedes this is our first time owning one. He was very helpful and professional . I We really thank Barry for explaining all the features on our new Mercedes this is our first time owning one. He was very helpful and professional . I would recommend anyone going there. We did not feel pressured like you do at some car lots. Thanks again Bob Howard More
by howie548
April 13, 2017
Great experience. I would go back again! Martin was very attentive to what I was looking for and worked hard to find a solution that worked for all of us. Thanks Martin!! Martin was very attentive to what I was looking for and worked hard to find a solution that worked for all of us. Thanks Martin!! More
by Billy's Crazy Mercedes
April 10, 2017
Best customer service I've received in awhile! I was extremely pleased with my first experience working with Mercedes of Hagerstown. I couldn't have asked for more knowledgeable salespeople! Barry I was extremely pleased with my first experience working with Mercedes of Hagerstown. I couldn't have asked for more knowledgeable salespeople! Barry was extremely helpful during my purchase. More
by Corey
Employees Worked With
April 09, 2017
I love this dealership! I have bought several cars from Mercedes Benz of Hagerstown. Every experience was nothing but perfect! From sales (Mike) to service (Alex) and everyon I have bought several cars from Mercedes Benz of Hagerstown. Every experience was nothing but perfect! From sales (Mike) to service (Alex) and everyone in between. Thank you for making my car buying experience perfect! More
by LisaG
