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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,506 reviews
July 10, 2016
Mercedes-Benz of Hagerstown is the Best!!! Rob Edmonds made the car buying experience fun and easy. I was able to buy my dream car at such a great price. Rob is an excellent person and he's not Rob Edmonds made the car buying experience fun and easy. I was able to buy my dream car at such a great price. Rob is an excellent person and he's not the pushy sales man. I recommend the entire MB Hagerstown team. They treat the customer like family. Thanks again for everything!!! More
by bravob
July 10, 2016
Amazing team Rob Edmonds was just wonderful to work with. The whole Mercedes-Benz team including Austin Shemon, and CJ Brown were also extremely helpful. I will de Rob Edmonds was just wonderful to work with. The whole Mercedes-Benz team including Austin Shemon, and CJ Brown were also extremely helpful. I will definitely recommend Mercedes- Benz of Hagerstown to all my friends and family. Thank you!!!! More
by BrittanyGLK
July 09, 2016
Great experience Rob was great. He also took his time to explain everything about the car, setting up some of the features of the vehicle. I would highly recommend. Rob was great. He also took his time to explain everything about the car, setting up some of the features of the vehicle. I would highly recommend. More
by Kathy
Employees Worked With
July 09, 2016
purchase of 2013 GL 450 Rob Edmonds and the entire MB of Hagarstown Team were highly competent, efficient and knowledgeable. Rob came in, off schedule, to work with me. Aus Rob Edmonds and the entire MB of Hagarstown Team were highly competent, efficient and knowledgeable. Rob came in, off schedule, to work with me. Austin did great work with the financing of the vehicle. The team was able to execute the entire sales process in the tight timeframe that I gave them. It was a superior experience in all respects. More
by Dave Roberts
July 08, 2016
Awesome experience! They were accommodating,willing and readily made adjustments where needed.Great hospitality.Everyone was personable,took time to answer all questions They were accommodating,willing and readily made adjustments where needed.Great hospitality.Everyone was personable,took time to answer all questions.Provided great service.Enjoying my first Benz thus far. More
by December 26
Employees Worked With
July 06, 2016
We bought a car within a few hours! We purchased a car within a few hours of test driving it. We weren't prepared to buy that night but the price, deal and staff were beyond expectations We purchased a car within a few hours of test driving it. We weren't prepared to buy that night but the price, deal and staff were beyond expectations and within 3 hours, we drove that car home! Chandra and Austin worked well past closing time to help us! More
by Dgano
Employees Worked With
Chandra Dickson
June 26, 2016
Best purchasing experience of a vehicle ever! We purchased a pre-owned auto at Mercedes-Benz of Hagerstown and the experience was stress free, fair, courteous and very satisfying with the over a We purchased a pre-owned auto at Mercedes-Benz of Hagerstown and the experience was stress free, fair, courteous and very satisfying with the over all experience. The sales person was very helpful, and delightful to be around. More
by barry 6/24/2016
Employees Worked With
June 26, 2016
As always This is probably the 18thor 19th Benz I have bought/leased from MB of Hagerstown. Every time they make it a person, no hassle, efficient and pleasant This is probably the 18thor 19th Benz I have bought/leased from MB of Hagerstown. Every time they make it a person, no hassle, efficient and pleasant experience and this time was no different Both Barry and Austin brought there "A" game to the transaction and Karen and I are completely satisfied. More
by bgjbciii
June 26, 2016
We keep coming back We just took delivery of our third Mercedes from Barry London, and, as expected, the entire experience was first-class. Barry treats us, and I am sur We just took delivery of our third Mercedes from Barry London, and, as expected, the entire experience was first-class. Barry treats us, and I am sure all his customers, with courtesy and professionalism, and he makes certain that every detail is taken care of before we travel to Hagerstown to take delivery. Before we left, we asked Barry to send us the new brochures for the 2017 E-class when they are available, because it will be time for my wife to have a new vehicle, our fourth. More
by gardenguy
June 25, 2016
Professional The dealership is a class act. Although we did not end up purchasing the car, of the eight dealerships we visited this was the most professional. Ch The dealership is a class act. Although we did not end up purchasing the car, of the eight dealerships we visited this was the most professional. Chandra was both professional and informative. She knew her product better than anyone else we have met. More
by Chambersburg
Employees Worked With
Chandra Dickson
