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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,368 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,368 reviews
June 21, 2023
Barry was very responsive and helpful. Got me in my new car as fast as I've ever been through the paperwork. Got me in my new car as fast as I've ever been through the paperwork. More
by jop
Employees Worked With
Helpful June 19, 2023
The service was great. My car was picked up and delivered. Alex communicated with me about a problem. He explained everything clearly. He is very courteous and friendly. Fi My car was picked up and delivered. Alex communicated with me about a problem. He explained everything clearly. He is very courteous and friendly. First class experience. More
by smrise
June 16, 2023
Barry was great and found the perfect car that met my needs. Wonderful customer service and very friendly. needs. Wonderful customer service and very friendly. More
by tkinsey2014
June 15, 2023
Kyle is an excellent sales liaison, and I say liaison because he was not pushy at all. The car with the options that we wanted was not in stock at dealership so Kyle went out in the hunt to ensure that w because he was not pushy at all. The car with the options that we wanted was not in stock at dealership so Kyle went out in the hunt to ensure that we got exactly what we were looking for. It was a great car buying experience and we highly recommend Kyle. More
by ndepatto
June 15, 2023
Rob was great, highly recommended we have bought a few cars from this dealership. Always a pleasure cars from this dealership. Always a pleasure More
by Marthacamacho17
Employees Worked With
June 15, 2023
This was my first experience purchasing a vehicle from Mercedes-Benz of Hagerstown, I have to say that is was the easiest and best experience buying a vehicle. The box chocolate was nice touch too. Barry Mercedes-Benz of Hagerstown, I have to say that is was the easiest and best experience buying a vehicle. The box chocolate was nice touch too. Barry was great to work with, he kept me informed all through the process. Thanks to all. More
by tony@richardswilbert.com
Employees Worked With
June 15, 2023
This is the second Mercedes we have purchased from Barry London. He is wonderful to work with-- knowledgeable, honest, and excels at matching his clients' needs with the perfect Mercedes! London. He is wonderful to work with-- knowledgeable, honest, and excels at matching his clients' needs with the perfect Mercedes! More
by moriah.cohen
Employees Worked With
June 14, 2023
Rob was great! Will always recommend him to everyone. Honest and fair. No pressure! The bes! Will always recommend him to everyone. Honest and fair. No pressure! The bes! More
by JohnHull11428
Employees Worked With
June 14, 2023
Rob At Hagerstown Mercedes was amazing and patient with us. Not pushy and gave excellent customer service! Highly recommend! He was awesome! us. Not pushy and gave excellent customer service! Highly recommend! He was awesome! More
by J.mellott
Employees Worked With
June 14, 2023
We’ve bought our last 2 Mercedes from Rob. He’s very easy to work with and not pushy at all. I would highly recommend him to anyone who is looking for a knowledgeable car salesman. He’s very easy to work with and not pushy at all. I would highly recommend him to anyone who is looking for a knowledgeable car salesman. More
by DanielleM
Employees Worked With
