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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,362 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,362 reviews
May 16, 2023
Barry reached out to me one day stating "I have something you may be interested in". My search for a convertible ended that day! The entire process was easy and Barry was amazing to work with. you may be interested in". My search for a convertible ended that day! The entire process was easy and Barry was amazing to work with. More
by coachconner32
Employees Worked With
Helpful May 15, 2023
Great Dealership, Great Salesperson. They made the buying experience easy & pleasurable. Rob is top notch. I will buy my next car there for sure. They made the buying experience easy & pleasurable. Rob is top notch. I will buy my next car there for sure. More
by Tom Gibson
Employees Worked With
May 14, 2023
Barry London and Justin Harbert were fantastic to work with. They both were very informative and knowledgeable about the vehicle. They made the vehicle purchase fast and easy. with. They both were very informative and knowledgeable about the vehicle. They made the vehicle purchase fast and easy. More
by mbkenney1966
May 13, 2023
This was our second new car purchase from MB Hagerstown (and Barry). If we would buy another new MB we would not hesitate to be repeat customers. The buying experience is unparalleled. Barry is beyond (and Barry). If we would buy another new MB we would not hesitate to be repeat customers. The buying experience is unparalleled. Barry is beyond excellent as a sales consultant. He goes well beyond what is expected from the initial "courtship" with the vehicle to delivery and "take off." This is being written on the day of sale but from our prior experience we know that Barry provides excellent service long after the sale is complete. One could not for a better experience from either a dealer or a sales consultant, most highly recommended. More
by John Zoller
Employees Worked With
May 04, 2023
An overall good experience. Rob discussed my purchase from beginning to end with expert advice. Professionalism and honesty when buying a car was important to me. and they did j Rob discussed my purchase from beginning to end with expert advice. Professionalism and honesty when buying a car was important to me. and they did just that! thanks MB of Hagerstown! I am so happy with my vehicle. More
by Lenita.smith1
April 22, 2023
Fantastic experience. No pressure and Rob was very informative and helpful with car details, navigating the dash options and setting up the Mercede's app. No pressure and Rob was very informative and helpful with car details, navigating the dash options and setting up the Mercede's app. More
by Jocondon
Employees Worked With
April 20, 2023
Barry did a super job in our recent purchase of an auto from MB of Hagerstown..He was extremely thorough and attended to all the details.. Highly recommended . from MB of Hagerstown..He was extremely thorough and attended to all the details.. Highly recommended . More
by taylorcompany
April 16, 2023
The purchase of this car was my most pleasant car buying experience ever! Rob and the entire staff were so kind and professional. I highly recommend them, would purchase another car here and I love my car! experience ever! Rob and the entire staff were so kind and professional. I highly recommend them, would purchase another car here and I love my car! More
by Narnone
Employees Worked With
April 15, 2023
Friendly and personable. Good people with to do business .Having been buying cars for about 30 years from Hagerstown Mercedes Benz . Good people with to do business .Having been buying cars for about 30 years from Hagerstown Mercedes Benz . More
by Law.miller
Employees Worked With
Other Employees :
Charlie Baker
April 11, 2023
It was a good experience and was really satisfied with the whole process of trading our car and getting the GLA 250. the whole process of trading our car and getting the GLA 250. More
by Adil Essahili
Employees Worked With
