Mercedes-Benz of Hagerstown

Michael Lavrenchik has worked with myself and other members of my family before. Mike always follows up with me and finds us the car we desire! Thank you very much for the excellence service. It is gre members of my family before. Mike always follows up with me and finds us the car we desire! Thank you very much for the excellence service. It is greatly appreciated. I recommend Mike and The Mercedes Benz of Hagerstown team to many many people!! Thank you, again! More

I was happy with the overall experience. Wes was very helpful and knowledgeable. I did not feel as if I was being pushed into buying the car that I had chosen. helpful and knowledgeable. I did not feel as if I was being pushed into buying the car that I had chosen. More

Management and sales staff displayed a genuine interest and desire to work with us on the price of every Mercedes we have purchased from them including out most recent 2014 E350. We will be back! and desire to work with us on the price of every Mercedes we have purchased from them including out most recent 2014 E350. We will be back! More

I live over 100 miles away from any Mercedes dealership, but had owned several Mercedes decades ago, so I decided to make the trek to browse and fell in love with a Mars red C300 at first sight. However, th but had owned several Mercedes decades ago, so I decided to make the trek to browse and fell in love with a Mars red C300 at first sight. However, they didn't meet my trade-in price requirement for my like-new two year old car, so I went home empty handed. Then the next day, out of the blue, Mike called and said, "Come on back, we can work it out, at your price, which I did and I am very happy with the rapid response and deal, not to mention the Mercedes C300! More

Where to begin…so, I went to another dealership closer to my home to see and test drive a vehicle I was interested in purchasing. It was a last-minute decision to drop by on my way home from a job where I'd my home to see and test drive a vehicle I was interested in purchasing. It was a last-minute decision to drop by on my way home from a job where I'd spent most of the day outside in the elements. OK, so I wasn't dressed up but was instead in jeans and work boots. As I walked through the dealership showroom, not one person there would even glance in my direction. I then spent 20 minutes roaming around the parking lot looking through the windows. Finally, I went back inside to seek help, and a man grudgingly put down his cell phone to open a vehicle so I could take a peek inside. Not exactly a welcoming reception for someone seriously interested in purchasing a $60,000 vehicle. That night I got online and sent a quote request to Mercedes Benz of Hagerstown. I immediately received a response, and before I knew it I was chatting with Wes Whetsone who filled me in on the available vehicles and answered my questions. The next day the deal was all finalized over the telephone, and a few days later I traveled to Maryland to pick up my new ML 350. When I arrived, my vehicle was ready and waiting, and the papers prepared and signed within minutes. Wes spent nearly an hour going over the vehicle with me, explaining in detail all of the amenities and even synching my iPhone and inputing my address in the navigation for the drive home. It was by far the best car-buying experience I've ever had, and my son was especially thrilled to see me return home with a 2-pound box of chocolate as a thank-you gift. I've purchased many new vehicles over the years and felt like I was just another number in their monthly quota. Not here. I went in as a stranger and left as a member of the Mercedes of Hagerstown family. Pretty cool. More

I purchased a used MB SLK. My experience was the best overall automotive purchase experience I've ever had. Barry's sales portion was extremely pleasant and informative. After clearly pointing out the overall automotive purchase experience I've ever had. Barry's sales portion was extremely pleasant and informative. After clearly pointing out the features of the car, he allowed the car to sell itself. Since the car was originally sold and serviced by MB of Hagerstown, he also arranged an interview with Marty, who answered all of my questions on the past service history of the car. The car is 12 years old, and, after examining it and driving for a day or two now, I honestly can't tell that it isn't a brand new car. I think that's truly an indication of the level of quality, customer care, and service of the dealership. I would heartily recommend Barry and Mercedes Benz of Hagerstown to anyone seeking a new or used car. More

Mike was extremely friendly and helpful. He went above and beyond to get us the car we wanted. He showed me how to use my car and was very patient with me. and beyond to get us the car we wanted. He showed me how to use my car and was very patient with me. More

I went to Mercedes Of Hagerstown in search of an all wheel drive car. The one in the advertisement was not a good fit. Barry took me on my first german experience with the Audi and some of the CSeries wheel drive car. The one in the advertisement was not a good fit. Barry took me on my first german experience with the Audi and some of the CSeries sedans. I ended up in a GLK350 because it was the right size in and out. The only sacrifice from my Hyundai was the rear camera. Barry was put through his paces keeping up with my uncertainty and on again off again trepidation. Through all my doubts and an avalanche of questions he stayed the course. I love the car and I will look forward to my next experience with Barry. I see an upgrade in my future. The staff were great in service, parts and finance as well! Bravo to one and all and again a very special thanks to Barry More

Barry was very personably, polite, patient and to top it off a very nice sales rep. He went out of his way to make our car buying a wonderful experiment. He accommodate our every need. He even went out of h off a very nice sales rep. He went out of his way to make our car buying a wonderful experiment. He accommodate our every need. He even went out of his way to come in to the dealership on his day off to accommodate our sale. Thank you Barry More

This dealership provides customer service that is lacking in todays world. They are very helpful and knowledgeable regarding their vehicles. I would recommend this dealership to anyone. in todays world. They are very helpful and knowledgeable regarding their vehicles. I would recommend this dealership to anyone. More