Mercedes-Benz of Hagerstown

Just a great dealership! Andre Taylor took the time and patience with our purchase since we were for several weeks undecided on which model to purchase. Once the decision was made Andre went out of his wa patience with our purchase since we were for several weeks undecided on which model to purchase. Once the decision was made Andre went out of his way to be sure we were satisfied with our purchase and spent over three hours ensuring we were infomed with the workings of the vehicle. As always with any new purchase one will have many questions. Andre took his time with us and showed great patience in answering every question sometimes even more than once. Adam was great in providing and understanding of some of the technology and suggested I call if I had further questions. Austin was very thorough in the handling of the finances and the change in vehicle registration and all that goes with this. He was extemely organized. Not only was I pleased with our purchased but left knowing the dealership was there for me when I need them. I would highly recommend the dealership and Andre Taylor and others on the staff! More

PURCHASED NEW CAR, ALL DEPARTMENTS WERE EXCELLENT, AND SALESMAN BARRY LONDON VERY HELPFUL AND COURTEOUS ANSWERING ALL QUESTIONS PROMPTLY. wAS DEFUINETELY A PLEASURE TO DEAL WITH AND WOULD DEFINITELY RECO SALESMAN BARRY LONDON VERY HELPFUL AND COURTEOUS ANSWERING ALL QUESTIONS PROMPTLY. wAS DEFUINETELY A PLEASURE TO DEAL WITH AND WOULD DEFINITELY RECOMMEND HIGHLY. More

This is our third vehicle purchase from Mercedes Benz of Hagerstown. This purchase along with previous purchases and service visits have played a huge role in our decision to continue with Mercedes Benz. Hagerstown. This purchase along with previous purchases and service visits have played a huge role in our decision to continue with Mercedes Benz. Although the vehicles are exceptional, the service we have received from the staff has been nothing short of 'top notch'. Barry, Alex and Austin are friendly and knowledgeable about the products/services they provide. The have gone out of their way to ensure questions were answered and are role models for 'customer service'. If you are interested in purchasing a Mercedes Benz, then I would highly recommend this dealership. More

This is my families' fourth Mercedes from this dealer. I return here for every car, not only for the quality of the Mercedes brand but more importantly I trust in everyone at this dealership. From dealer. I return here for every car, not only for the quality of the Mercedes brand but more importantly I trust in everyone at this dealership. From the sales, to the GM to the service department, I always feel like I am working with family. I will continue to keep going there and I buy my cars around their inventory, not my needs. More

This is the second car we've bought from this dealership. If this had not been an enjoyable experience for us, we certainly would not have come back for more. Not only do we recommend this deal dealership. If this had not been an enjoyable experience for us, we certainly would not have come back for more. Not only do we recommend this dealership for sales and service, we will continue to buy cars and service them there. Andre, our salesperson from 2008, was still working there. We enjoyed buying another car from him. Additionally, one day when he was busy, Brian Connoley stepped in and helped us out. He's not only a nice guy, he has great product knowledge, too. The entire sales and service staff were polite and completely helpful. More

Superior service all around. It is the first time that we have been to a car dealership and did not feel like "a mark" that all the sale people are targeting. They were very professional, courteous, informat have been to a car dealership and did not feel like "a mark" that all the sale people are targeting. They were very professional, courteous, informative, and patient. These are words that I do not throw around lightly, but, in this case I feel they are more than warranted. No pressure, comfortable atmosphere that we will be visiting again in the future. More

This is my first Mercedes Benz that I have purchased. The sales staff at Mercedes Benz of Hagerstown where wonderful to work with. They were very helpful with finding the right Mercedes for the right pr The sales staff at Mercedes Benz of Hagerstown where wonderful to work with. They were very helpful with finding the right Mercedes for the right price. Mike Lavrenchik was very helpful after the sale with showing me how all the bells and whistle worked on the car. My next Mercedes will be bought from Mercedes Benz of Hagerstown. I told a friend about my experience because she was looking for a car and three days after I bought my car she purchased her first car More

Came in to service my 2012 E350 Sedan. I was almost done waiting when I walked into the show room and saw the beautiful 2014 E350 Sport. While I liked my 2012 I wasn't really in love with it as I had previo waiting when I walked into the show room and saw the beautiful 2014 E350 Sport. While I liked my 2012 I wasn't really in love with it as I had previously always owned Sports model cars and I missed that tight suspension of the Sport model. Two weeks prior to this day I had gone into the Audi dealership at Tysons and thought that maybe I'll trade my car in for a 2014 S4 the cost was about $61,000. I told the dealer that the only way I buy a car is with no money in 100% financed. Right out of the gate the sales person said, oh you need money in the deal. I said to them not to waste my time. Anyway long story short they approved me for a deal with $16K down. I laughed, no deal. They said the reason was just too much negative equity. This by the way was the third time I had tried to buy and Audi and each time the experience was no deal, no car. Don't worry this is not an Audi story. So here it comes....as I am standing in the showroom looking at the beautiful car the person that I normally deal with was on the phone with a customer when the sales manager Rob Buchanan came up to me and asked if he could help me. I kind of laughed and said, well I like this car but I doubt you can do anything for me since I had just learned that I have too much negative equity. I jokingly told the Rob the deal I would consider, no money down, my payment to stay the same and my husband to not be needed on the title. He said let me try and he ran the numbers, he then gave me a figure that worked, slightly below the number I had given him, but still had to look at the credit. Again I said this is nice but I have absolutely no faith that he could pull it off once he pulled my credit. I have great credit but a lot off it so my score is generally a little under 700. I filled out the app and five minutes later he stuck his head out of the office and now he gave me the exact payment number I had given him and said "it's done, you are approved".....I could not believe it...I literally started shaking a bit, I was so excited. I then looked at the deal they worked up and quite frankly could not have asked for anything better. The dealership is highly motivated to make deals and the entire team is excellent. My salesperson is Wes Whetstone and he too was excellent in this process. This by the way is my second car from this dealership and I am sure it won't be my last. More

I would expect terrific service and a great sales force when buying a more expensive car. I went to the dealership on Friday to test drive some cars. I had a light bulb out on my current car. I asked the when buying a more expensive car. I went to the dealership on Friday to test drive some cars. I had a light bulb out on my current car. I asked the service technician, Eric, if it was possible for him to get me in while I was test driving some cars. Fifteen minutes later my car had been serviced while I was still test driving some cars. Wes Whetstone sold us a car two years ago and he helped us buy our newest Benz. Took delivery today. Wes is exceptionally knowledegable about all of the cars and had all of the info on all of the used vehicles we looked. He could not have been more gracious or helpful in putting us in our M class Benz.. He helped us get our insurance switched over and handled a call from our bank to get us though the financing without any problems for us. We had stopped other time in the last month to look at some cars. Wes was not in but we were taken very good care of by Barry London. If we hadn't worked with Wes before we would have been very pleased to work with Barry. We have had a terrific experience buying our last two cars from Mercedes Benz of Hagerstown. We would shop there again and highly recommend them to any one who asks us. Thank to to all of the great folks at this dealership. I hope you all have a great year. Jay Wedemeyer and Margaret-Ann Radford-Wedemeyer. More

Brain Connoley & Rob Buchanan did a great job! I called ahead and asked to have process started before I arrived because I was very short on time. I traded my leased GLK 2012 for a 2014 300 C Class called ahead and asked to have process started before I arrived because I was very short on time. I traded my leased GLK 2012 for a 2014 300 C Class in less than an hour! Love the car and service. thanks!! jeanne More