Mercedes-Benz of Hagerstown

First-time Mercedes Buyer We looked around at a lot of car makes and models, and thought the best value for us was to buy a certified Mercedes. Once we made the decision to bu We looked around at a lot of car makes and models, and thought the best value for us was to buy a certified Mercedes. Once we made the decision to buy a Mercedes, we then had to chose a dealer. Everything we read on line about the Mercedes Benz of Hagerstown dealership was correct. They were friendly, they knew their cars, and they worked out a great deal for us that didn't take all day to negotiate. I called a few dealerships to get a feel for personalities of the sales reps at the various dealerships, and Wes was the best by far. We are sold on Mercedes, and we are sold on Mercedes Benz of Hagerstown. And as long as Wes works there, we won't need to talk to another salesperson. We are completely happy! More

Purchase of vehicle My husband and I have purchased at least 4 vehicles from this dealership and have always worked with Barry London. We have been totally satisified wi My husband and I have purchased at least 4 vehicles from this dealership and have always worked with Barry London. We have been totally satisified with our purchase experience and the service we have had done at Mercedes Benz of Hagerstown and would recommend them highly to anyone looking to purchase a new or used vehicle. Everyone at the dealership is friendly and extremely helpful. , More

Mercedes CLA 250 I am a recent college grad who was looking for a nice car to start my life/career with. I went to many other luxery brand dealers who turned their nos I am a recent college grad who was looking for a nice car to start my life/career with. I went to many other luxery brand dealers who turned their noses up to my dad and I because I wasnt looking at cars worth over 60k. From the moment I walked into mercedes benz of hagerstown I felt like a valued customer. Barry was fantastic and walked me through the process to find the car that was right for me within the price range that I was comfortable with. I was very impressed with the professionalism and friendliness of all of the staff. I would highly reccommed this dealer! More

FatemaE Our salesman was Barry London. He was extremely helpful and did a fantastic job with our sales. We had all our questions answered, he also gave us a Our salesman was Barry London. He was extremely helpful and did a fantastic job with our sales. We had all our questions answered, he also gave us alot of information about the car and he helped to keep the process flowing. The dealership was extremely busy the day we went in, but Mr. London kept things moving as quickly as possible. Everyone there was very helpful and friendly. They all seem to work together as one big team. Love the atmosphere there!! More

The Perfect Car Buying Experience We had checked-out the available used Mercedes Benz C300 cars on line and found several at the Mercedes Benz Dealership of Hagerstown. Cathy contacte We had checked-out the available used Mercedes Benz C300 cars on line and found several at the Mercedes Benz Dealership of Hagerstown. Cathy contacted Barry London by email and made arrangements to stop by for a visit the following weekend. Within an hour we had picked "the red one" and negotiated a very good deal with Rob Buchanan. Barry London and Rob Buchanan were both extremely kind, courteous, knowledgeable, professional, and helpful as they walked us through the buying process. Everyone we came in contact with at the dealership was extremely helpful and professional. The show room and customer waiting area are wonderfully comfortable and hospitable. We left the dealership that Saturday and returned early the next week to sign the papers and pick up the car. Rob was very through as we went through the paperwork and he explained each of our options as we went through the purchase process. Barry spent several hours with us explaining all the features of our new car, especially the phone and navigation systems. In summary, Our car buying experience at the Mercedes Benz of Hagerstown was excellent and we highly recommend this entire team of automobile specialists. More

Completely Worth The Wait! My wife and I visited the dealership in early June. Just looking...until we tested a GL550. We knew this was it and so we sat down with Mike Lavrenc My wife and I visited the dealership in early June. Just looking...until we tested a GL550. We knew this was it and so we sat down with Mike Lavrenchik and went over the special order process for a 2015 GL550. Over the next week or so, Mike and I developed a build sheet for the 550 and it was ordered in June. During the process, Mike always kept me up to date on the build progress and expected delivery date. The car even came in early and we picked it up on August 21st. We are more than happy with it and Mike, Rob Buchanan, and Justin Harbert all made the entire experience easy, painless and even fun. More

Very Good Buyer Experience Our sales representative, Barry London did an outstanding job. He did advanced preparation for our visit by electronically forwarding us photos and i Our sales representative, Barry London did an outstanding job. He did advanced preparation for our visit by electronically forwarding us photos and information about the car that we ultimately bought. In turn, we sent Barry info about our trade-in car which he was very responsive in acknowledging in addition to answering any questions or concerns we had. When we arrived, we had his complete attention and it was apparent that he was organized and ready. The price negotiation went very smoothly as did all of the paperwork. We primarily dealt with Austin Shemon who was very thorough in explaining each paper we had to sign, particularly those items dealing with inter-state transfer arrangements. To sum up, Barry London made our buying experience enjoyable. We highly recommend him and the dealership. More

Total Satisfaction I am now a fully satisfied, first time owner of a Mercedes-Benz. This is solely because of the professional and thorough service my husband and I rece I am now a fully satisfied, first time owner of a Mercedes-Benz. This is solely because of the professional and thorough service my husband and I received from the staff at Hagerstown Maryland. Initially it was simply a" look and see" visit on my part, but I was able to drive and "shop" at my leisure. Mike Lavrenchik patiently guided me through the options and operations which were unlike many I was previously familiar with and I was able to choose my ideal car. Additionally, due to travel and residential construction issues, the dealership also allowed the time we needed before we took final ownership of the vehicle. We were accommodated on every level of this experience and enthusiastically recommend Mercedes-Benz of Hagerstown. More

"Pleasant buying experience" This was our first purchase of a Mercedes-Benz. Barry London, our sales person, wanted us to be pleased with the purchase and was attentive to our This was our first purchase of a Mercedes-Benz. Barry London, our sales person, wanted us to be pleased with the purchase and was attentive to our requests for information and options and made the overall buying experience pleasant. Very knowledgeable staff and friendly negotiation. More

They care about their customers. I have had a great experience with everyone at the dealership. I have purchased 3 cars here and from sales to service everyone has treated me well. I I have had a great experience with everyone at the dealership. I have purchased 3 cars here and from sales to service everyone has treated me well. I had a problem with a car and they sent a tech out who went way above the call of duty to make sure that I was taken care of and not stranded for hours. Great Dealership! More