Mercedes-Benz of Hagerstown

I have purchased a 2004 E320 wagon from dealership about 6 hours away from MD. I was impressed to start with until the car lot, used car deal started kicking in. I left a deposit day one of talking to the s 6 hours away from MD. I was impressed to start with until the car lot, used car deal started kicking in. I left a deposit day one of talking to the service manager, a week later car still not detailed? I spoke to manager the first phone call and explained to him I didn't want to deal with a sales guy. I then was handed off to Brian Connoley, on several occasion he sent me photos and thought he was going to carry the torch. After about two weeks into the deal still no car complete ready to ship or pick up? I spoke to him on what was the hold up and what was taken so long? he explained they were busy? two weeks to get a car ready with only 9000 miles? They finally he says he was shipping paper work over night! Again no paper work? I called him around 4 he said Austin "manager" was off he needed to call him at 5ish I called because he never called me back, then he got a attitude and stated "you haven't bought the car yet, you have a few more steps and he could sell the car for $3000 more than I was paying! I WILL HAVE AUSTIN CALL YOU" CLICK the phone hangs up? What a surprise from a Mercedes dealer? After a lot of the typical car lot car dealer BS. We finally get things done to where they can drive car to me the weekend before thanksgiving because we were going to drive it out of town! There drivers wrecked it on the way here. I then call the dealer to find that Austin was tied up with someone else, then was but through to another manager he asked "do you want the car or not" do what I asked? I sent you a check over a week ago the car was paid for and is mine sir but I didn't want it wrecked? I think I forgot to mention this was supposed to be a garage kept car stated by Austin and Brian. The seal around the headlights were rotted off and the tires were dry rotted. I then after so many thing were messed up on this deal, I contacted the head guy Brandon Younger. I explained to him the issues and he sounded like he was concerned about my experience? He stated he would gather information and get back to me shortly, after a day and a half I sent he a follow up e-mail and asked what he thought? then he replied he would goodwill one tire, seem to just blow me off on other issue? I then realized he was just blowing me off trying to get rid of me, he had his money so he was going to do as little as possible! Would you be mad? Remember a few things! I was told on numerous occasions things that never happened and the car was not what they described over the phone and then didn't do much to fix issues. Be careful before you buy because the head guy is like the rest of his crew! The quote I think goes like this "FISH STINK FROM HEAD DOWN" I was as nice and calm through this transaction and it did no good! The good-- I ended up after few repairs and a new set of Michelins a awesome Mercedes wagon! that my wife loves! THE BAD- dealer failed on the job! I could go on with the details but it was a raw deal and was not handled properly! Then when Mr. younger had the torch in his hand he dropped it as well. More

We were met at the door by Mike and he was very friendly and helpful in finding us the right car. We considered two different cars, one used and one new and Mike answered all of our questions and made sure and helpful in finding us the right car. We considered two different cars, one used and one new and Mike answered all of our questions and made sure that we understood how to use the special features on both cars. We are return customers and have been pleased with the dealership for the past ten years. Thanks to Mike for working patiently with us! More

I had stopped into MB of Hagerstown to visually inspect the MB GLK 350 to confirm my interest in purchasing a new vehicle. Barry was so helpful with his knowledge of the vehicle and answered my questions the MB GLK 350 to confirm my interest in purchasing a new vehicle. Barry was so helpful with his knowledge of the vehicle and answered my questions with informative facts. I appreciate his open and friendly approach. He even dispelled my concerns about the cost difference of the diesel and gas models of the GLK. I ended up purchasing the MB 250 (diesel) without visiting the other cars that I had on my list to test drive. The entire experience was relaxed and enjoyable. It is so different from my other vehicle purchases in the past. I highly recommend the GLK 250 and Barry London if you are interested in a Mercedes Benz. More

The sales team at Younger is always great. I will continue to utilize Younger for my auto needs and I enjoy the quality relationship I have there. continue to utilize Younger for my auto needs and I enjoy the quality relationship I have there. More

My wife, Pam, and I have bought new cars in the past but have never really ENJOYED the experience until working with Barry London at Hagerstown Mercedes-Benz. This is what a car buying experience should be have never really ENJOYED the experience until working with Barry London at Hagerstown Mercedes-Benz. This is what a car buying experience should be. Barry's level of professionalism and genuine care for the customer was unprecedented. Without any pressure, Barry took the time to show us the ML-350s in stock and fully explain the ordering process. What followed was perhaps the most amazing car buying experience we've ever had. The pricing was great and our trade-in was well received. Barry London and Hagerstown Mercedes-Benz are the real deal and I highly recommend them. Jim and Pam Wiehl More

All I can say is "WOW!" What an experience. Barry London and Rob Buchanan were superb. Barry found the C300 I was looking for.and went out of his way to make my experince extremely pleasant. In Barry London and Rob Buchanan were superb. Barry found the C300 I was looking for.and went out of his way to make my experince extremely pleasant. In all of my years of obtaining new cars, this was BY FAR the best and easiest I have ever done. My rating for Mercedes-Benz of Hagerstown is A++++++++. Can't be beat!! More

Mike is fantastic! After test driving vehicles for Mike is fantastic! After test driving vehicles for several years and delaying purchase for a variety of reasons, this was finally the time to buy Mike is fantastic! After test driving vehicles for several years and delaying purchase for a variety of reasons, this was finally the time to buy. Throughout our extended relationship with the dealership, Mike has always been patient, thoughtful and attentive to our needs and desires. His knowledge of vehicles is impressive and he is always ready share his expertise to answer questions and respond to concerns. Mike is also faithful to stay in contact and it is obvious that the customer truly comes first. In fact, all of the sales and customer service team members that we had the pleasure to meet were very friendly. The attention to detail is exemplary - not only in personal interactions but also in service. Though we purchased a used vehicle, the detailing was impeccable and it looked like new. Thank you Mike! And thank you Mercedes-Benz of Hagerstown! More

Buying a new car can be a negative experience and I think Hagerstown Mercedes-Benz is dedicated to ensuring that all contacts are GREAT contacts from the phone operator to anyone you see at the facility. Bar Hagerstown Mercedes-Benz is dedicated to ensuring that all contacts are GREAT contacts from the phone operator to anyone you see at the facility. Barry London is a wonderful Sales/customer service person! It took me over two years to commit to buying a car and Barry never gave up on me. Never pushy, never "in your face" . Providing information whenever asked, responding to inquires quickly and efficiently and so very professionally. When Barry provides information, you know deep inside it is the truth. Trusting Barry and the other people at Hagerstown Mercedes Benz dealership was so easy and I am not a "Trusting" person. I am now "committed" to Barry London and Hagerstown Mercedes Benz Dealership and will recommend them to everyone I know. More

I just bought a new car and everyone I dealt with was great! They went over everything and I was in and out in a timely manner. I will be a customer for life and recommend them to everyone. great! They went over everything and I was in and out in a timely manner. I will be a customer for life and recommend them to everyone. More

I give this dealership an A+++. Barry London and Rob Buchanan were awesome! They found the ML350 with all of the options I wanted and then some! And I got a great price too! Thank you! Buchanan were awesome! They found the ML350 with all of the options I wanted and then some! And I got a great price too! Thank you! More