Mercedes-Benz of Hagerstown

I had been a BMW owner since 1986 and I owned my last BMW for 17 years. Mercedes had come a long way in styling, performance and reliability, and frankly had become a more appealing choice for me. I contac for 17 years. Mercedes had come a long way in styling, performance and reliability, and frankly had become a more appealing choice for me. I contacted Barry London about 2 years ago when I started considering make a change to Mercedes. I explained to Barry the car that I wanted to order and the timing that I was considering. Over the past two years Barry would contact me every few months to check-in and see how I was progressing toward an acquisition date in a way that was non-pressuring, and he always offered his services should I have questions during the timeframe that I had outlined. Fast forwarding to May 2014, I contacted Barry and told him I was ready to place a factory order for a 2014 CLS63 S AMG 4Matic, which had been introduced in the press earlier in 2014. This car had long been awaited, since it was going to be the first CLS model introduced with 4Matic. My timing was such that the vehicle had just become available thru the MB ordering system and MB of Hagerstown had a manufacturing slot available where we could place a custom order. Due to timing we had less than one week to finalize an order to capture the manufacturing slot for a July 2014 delivery. Thus, my car would be one of the first of its type delivered in the US. Even though some of the options were sketchy since they were so new (the first year for the "S" model, as an example), Barry was diligent and worked hard to make sure he had all the relevant facts so they could be reconciled against what information I had on the availability of options, etc. The car arrived at the Port of Baltimore on July 13, just prior to its official relase date here in the US. Barry worked daily with the MB Vehicle Proccessing Cernter (VPC) to tie down when the car could be delivered since it could not be sent to the dealer until the official release date. The car arrived at the dealer late on Saturday afternoon about closing time on August 10. Barrry took the time to snap a few photos and send them to me letting me know that the car had arrived, vs. waiting until the following week to say that the car had arrived. We scheduled delivery and everything went smoothly. I highly recommend Barry London as he always presented himself as being there to assist and not to pressure. His knowledge of the product line was excellent and his follow-thru has been outstanding. My hope is that now that I own my first Mercedes, the after the sale services will be as good as what Barry has provided for me to this point. Barry is all about educating his customers on the product and delivering on their expectations. If you are looking for a Sales Consultant that knows the products, Barry is you man. More

Wanted to buy a new Mercedes-Benz and initially chose this dealership because of its proximity to where we live. Our experience was the best, we were extremely well treated by everone at the dealership f this dealership because of its proximity to where we live. Our experience was the best, we were extremely well treated by everone at the dealership from walking in the door until driving away in our new car. More

The overall experience was wonderful. The knowledge and friendliness that was shown was impeccable. Have used dealership for several years for sales and service. Each time we have called or visited we get friendliness that was shown was impeccable. Have used dealership for several years for sales and service. Each time we have called or visited we get the same service which is excellent More

I can not begin to tell you what a great experience it was to purchase my used Audi from Mercedes-Benz of Hagerstown. The vehicle was beautiful. I traveled 100+ miles each way (well worth it). The service was to purchase my used Audi from Mercedes-Benz of Hagerstown. The vehicle was beautiful. I traveled 100+ miles each way (well worth it). The service I received was great and the people better. I can't say enough about my salesman Wes Whetstone a great person to deal with. If your really looking for a car new or used this is the place to go to hands down, you won't be disappointed. Good luck. More

I would highly recommend Mercedes-Benz of Hagerstown. My sales consultant, Barry London was highly professional and provided me with a plethora of knowledge about the brand and models. He spent time explain sales consultant, Barry London was highly professional and provided me with a plethora of knowledge about the brand and models. He spent time explaining all of the safety and convenience features of my new 2013 GLK. After shopping several other Washington, DC area Mercedes Benz dealers, it was refreshing to have a sales person treat me as a valued individual customer and not just another sales commission. That level of personal service is rare today and definitely appreciated. More

We were greeted almost immediately upon entering the Mercedes Benz lot. Our salesman Mike walked us around out on the lot, reviewing the sizes of the SUV's Mercedes offers and getting a feeling for wha Mercedes Benz lot. Our salesman Mike walked us around out on the lot, reviewing the sizes of the SUV's Mercedes offers and getting a feeling for what I would be comfortable driving. He showed us many of the features of each vehicle and even demonstrated which one was best suited for plenty of leg room in the back seat. He reviewed all of the added safety features german engineering offers. We went for a test drive in which he was able to show off the stability and ride of the vehicle as well as how Mercedes drowns out outside noise. This was helpful because he showed us things we wouldn't have thought to try on our own. This "sold" us on the vehicle. They were very fair with the trade in value they attached to our trade. Promptly we talked interest rates and length of term, and within an hour we were doing paperwork to take our Mercedes home the same day. Everyone was so professional and helpful, offering us a beverage and making us comfortable. I would tell anyone interested in a new or used vehicle to visit them. We have purchased many vehicles and the prices for the value far exceed what we have seen other places. I was very impressed and would be glad to refer family and friends. More

Amazing experience. This is the fifth Mercedes Benz that we have bought from the same dealer and each time has been better than the previous one. Everyone was friendly and professional. Looking for a car? we have bought from the same dealer and each time has been better than the previous one. Everyone was friendly and professional. Looking for a car? Yes, we would recommend (and have) to anyone More

I had been researching vehicles for a couple of months and decided I wanted a used luxury/sports sedan. I had considered BMW, Audi, and Mercedes Benz. Living in Hagerstown I drove to the dealership on S and decided I wanted a used luxury/sports sedan. I had considered BMW, Audi, and Mercedes Benz. Living in Hagerstown I drove to the dealership on Sunday afternoon and became very interested in a 2010 Mercedes C300 4Matic that was on the lot. I emailed an interest to the dealership Monday evening about a test drive and received a prompt answer that evening. Barry, the associate that emailed me set up a test drive the next day. Barry was with another customer when I arrived, but Mike got the keys and a dealer tag and we were off on our test drive. When we got Mike went over a few things until Barry became available and rest was history. We worked out a deal, they welcomed us to the Mercedes Benz family, and are very happy for it. The staff at Mercedes in Hagerstown were very helpful and answered any questions and concerns that my wife and I had. I would recommend this dealership to anyone. More

I WAS VERY PLEASE WITH MY TRANSACTION WITH MERCEDES-BENZ OF HAGERSTOWN. IT WAS WORTH THE 300 MILE DRIVE. I LOOKING FORWARD TO DOING MORE BUSINESS WITH THEM IN THE FUTURE. OF HAGERSTOWN. IT WAS WORTH THE 300 MILE DRIVE. I LOOKING FORWARD TO DOING MORE BUSINESS WITH THEM IN THE FUTURE. More

Brian Connoley and Austin Shemon were extremely friendly and helpful. They were patient and answered all of our questions. When we went to pick up the vehicle, it was being detailed with final touches. T and helpful. They were patient and answered all of our questions. When we went to pick up the vehicle, it was being detailed with final touches. They offered beverages and pasties a few times we were there and had a place for our two childred to play while we were signing paperwork. We were in and out in about 40 min. Once I got into my car to drive off the lot, I realized that they had also filled up the tank and gave us a large box of chocolate. We didn't even buy a Mercedes and still treated with kindness. Take it from someone who hates going to car dealerships, I would return to this one in the blink of an eye. Thanks Brian and Austin for making our expirence a memorable one!!! Love my car!!!! More