Mercedes-Benz of Hagerstown

This was the most amazing car buying experience my wife and I have ever had. MIKE meet my wife and son to just test drive a BMW and Infinity then he suggested a Mercedes. He later called me to come test dr and I have ever had. MIKE meet my wife and son to just test drive a BMW and Infinity then he suggested a Mercedes. He later called me to come test drive and I did. We both were hooked on the Mercedes. Mike's professionalism shines as he took the time to explain all the different features and how to work them as we test drove different models. He always had the car waiting for us when we arrived. Mike And Rob stayed long after hours and did not hurry us so we could test drive and finish the sale and all the paper work explaining everything. The negotiation for the trade-in was fun and fair. They make you feel like family during the whole process. I have been in sales for 32 years and know how customers should be treated. They treat their customers to an amazing experience. My wife and I were so impressed we will refer family and friends to go see Mike and test drive the car buying experience. You will not believe that car buying can be this fun until you try it. Dave and Kim Powell More

This dealership is a tremendous place to purchase from. Wes is great to with work with his professionalism and kindness took the stress out of purchasing another vehicle. This is the second vehicle we hav Wes is great to with work with his professionalism and kindness took the stress out of purchasing another vehicle. This is the second vehicle we have purchased at the hagerstown MB and the experience has been above and beyond. Wes was so wonderful in understanding our needs and financial goal we wanted to achieve. The service department is also great they really are professional in providing great service and customer service. Thank you (Adam, Alex, and Tom). More

Mike was great. We had decided on an E class with certain features and he worked to find one that was not only just right, but also a slightly different color schemed interior that we liked better th certain features and he worked to find one that was not only just right, but also a slightly different color schemed interior that we liked better than our original choice. And he did all this leg work while on vacation! This is now our second MB from Mike and the Hagerstown team. We did not even look anywhere else. More

I had seen a 09 ML350 on the lot when I dropped of our 98 CLK320 off for service. After considering the age and mileage of the CLK my wife decided that i might be time to trade in for a newer model. I made a CLK320 off for service. After considering the age and mileage of the CLK my wife decided that i might be time to trade in for a newer model. I made an inquiry on the web site and was shortly contacted by Andre Taylor. After only a few telephone conversations we were able to agree on a deal for the purchase of the 09 ML350. Andre went at of has way to make arrangements for delivery that night. He took alot of time to explain all the features of the car and made sure we were totally informed before leaving the dealership. All this extra attention given to us by Andre was on his evening off. This was very much appreciated and was an example of the level of customer service this dealership offers. I would surely recommend Andre Taylor and Hagerstown Mercedes to anyone considering the purchase of a new or used vehicle. More

Barry was great to work with. He was very knowledgeable about the car and gave us an excellent tutorial on its features. It was a pleasant, low pressure experience. about the car and gave us an excellent tutorial on its features. It was a pleasant, low pressure experience. More

The entire sales experience with Barry and Mercedes Benz of Hagerstown was top notch. They were super accommodating during the sales process, and the delivery experience was very smooth. Barry made every of Hagerstown was top notch. They were super accommodating during the sales process, and the delivery experience was very smooth. Barry made every effort to ensure we understood the vehicle we purchased and handled us with white glove treatment the entire time. I would highly recommend this dealership to anyone looking for a great experience. More

First vehicle ever bought here. Experience was great. Wes Whetstone was the nicest Sales Rep we ever worked with. Showed interest although just buying a used vehicle. Can't say enough Whetstone was the nicest Sales Rep we ever worked with. Showed interest although just buying a used vehicle. Can't say enough More

I had been a BMW owner since 1986 and I owned my last BMW for 17 years. Mercedes had come a long way in styling, performance and reliability, and frankly had become a more appealing choice for me. I contac for 17 years. Mercedes had come a long way in styling, performance and reliability, and frankly had become a more appealing choice for me. I contacted Barry London about 2 years ago when I started considering make a change to Mercedes. I explained to Barry the car that I wanted to order and the timing that I was considering. Over the past two years Barry would contact me every few months to check-in and see how I was progressing toward an acquisition date in a way that was non-pressuring, and he always offered his services should I have questions during the timeframe that I had outlined. Fast forwarding to May 2014, I contacted Barry and told him I was ready to place a factory order for a 2014 CLS63 S AMG 4Matic, which had been introduced in the press earlier in 2014. This car had long been awaited, since it was going to be the first CLS model introduced with 4Matic. My timing was such that the vehicle had just become available thru the MB ordering system and MB of Hagerstown had a manufacturing slot available where we could place a custom order. Due to timing we had less than one week to finalize an order to capture the manufacturing slot for a July 2014 delivery. Thus, my car would be one of the first of its type delivered in the US. Even though some of the options were sketchy since they were so new (the first year for the "S" model, as an example), Barry was diligent and worked hard to make sure he had all the relevant facts so they could be reconciled against what information I had on the availability of options, etc. The car arrived at the Port of Baltimore on July 13, just prior to its official relase date here in the US. Barry worked daily with the MB Vehicle Proccessing Cernter (VPC) to tie down when the car could be delivered since it could not be sent to the dealer until the official release date. The car arrived at the dealer late on Saturday afternoon about closing time on August 10. Barrry took the time to snap a few photos and send them to me letting me know that the car had arrived, vs. waiting until the following week to say that the car had arrived. We scheduled delivery and everything went smoothly. I highly recommend Barry London as he always presented himself as being there to assist and not to pressure. His knowledge of the product line was excellent and his follow-thru has been outstanding. My hope is that now that I own my first Mercedes, the after the sale services will be as good as what Barry has provided for me to this point. Barry is all about educating his customers on the product and delivering on their expectations. If you are looking for a Sales Consultant that knows the products, Barry is you man. More

Wanted to buy a new Mercedes-Benz and initially chose this dealership because of its proximity to where we live. Our experience was the best, we were extremely well treated by everone at the dealership f this dealership because of its proximity to where we live. Our experience was the best, we were extremely well treated by everone at the dealership from walking in the door until driving away in our new car. More

The overall experience was wonderful. The knowledge and friendliness that was shown was impeccable. Have used dealership for several years for sales and service. Each time we have called or visited we get friendliness that was shown was impeccable. Have used dealership for several years for sales and service. Each time we have called or visited we get the same service which is excellent More