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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,626 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,626 reviews
March 16, 2026
It's always a pleasure dealing with Rob. He's knowledgeable, personable,and responsive.The process is always easy with Rob and MB of Hagerstown.Many thanks! He's knowledgeable, personable,and responsive.The process is always easy with Rob and MB of Hagerstown.Many thanks! More
by Kit3
March 16, 2026
Always treat customers with respect and dignity, always reliable and honest when serving my vehicles. reliable and honest when serving my vehicles. More
by lloyd_kissoon
March 14, 2026
It was a pleasure to work with Rob. He was courteous, professional, and answered all my questions. He was not "pushy" like other salespeople can be. He had all the paperwork prepared He was courteous, professional, and answered all my questions. He was not "pushy" like other salespeople can be. He had all the paperwork prepared for the sale when we arrived and the process was simple and efficient. If I were buying another car, I would seek him out. More
by jrnipps
March 13, 2026
It was refreshing to work with a dealer that was transparent, helpful and respects your intelligence. transparent, helpful and respects your intelligence. More
by jdamgaard714
Employees Worked With
March 09, 2026
Barry London gave us exceptional service in every facet of our purchase experience. It was the best experience I have ever had buying a car. of our purchase experience. It was the best experience I have ever had buying a car. More
by twise1
March 08, 2026
My experience purchasing a new car from Barry London of Mercedes-Benz of Hagerstown was seamless. Very knowledgeable. Mercedes-Benz of Hagerstown was seamless. Very knowledgeable. More
by bspicher
March 04, 2026
Barry was great! ! He helped me find the right vehicle for my needs. I am a realtor and drive more than average miles and found a vehicle with unlimited mileage warran ! He helped me find the right vehicle for my needs. I am a realtor and drive more than average miles and found a vehicle with unlimited mileage warranty 2025 with only 4,000 miles. He makes the stress of buying a car fun More
by michellemari55
February 27, 2026
Comfortable professional low pressure process. Questions were answered, car really sold itself, and although we purchased a 'pre-loved' vehicle, we still received first class treatment. Recommend! Questions were answered, car really sold itself, and although we purchased a 'pre-loved' vehicle, we still received first class treatment. Recommend! More
by littledogleslie
February 22, 2026
Our experience at Mercedes Benz of Hagerstown was comfortable and respectful from exploring cars to our actual purchase. We are grateful for the professionalism of Barry London and the time he took comfortable and respectful from exploring cars to our actual purchase. We are grateful for the professionalism of Barry London and the time he took to answer our questions. We enjoyed meeting Justin and appreciate Christine’s work as well. We highly recommend this dealership and look forward to working with service in the days to come with our new car. More
by MTW
February 21, 2026
Barry was extremely helpful and helped me find my dream car. He made the process smooth and easy. Outstanding service. car. He made the process smooth and easy. Outstanding service. More
by tkinsey2014
