We saw the mercedes we wanted on-line with the all the options and colors we wanted, we spoke with Shannon Dorian, who assisted us with the process. We told her we would be coming from Connecticut and wanted everything ready to go. Shannon along with Kyle Swanson had all the paperwork completed, as soon as we arrived, the car was in the show room covered, and they unveiled it to us (how special), immediate Kyle showed us all the options, sync'd our phones and contact information, gave us waters, etc for the road! We had an awesome experience, so professional and accomodating. We could have bought the car locally in North Haven, CT however we would not give that dealership business (horrible to deal with), it was worth the 6 hour ride to work with this dealership in Hagerstown! Thank you For an Awesome experience! We love our car!!!!