My wife and I made an appointment at MB in Hagerstown with Kyle Swanson to check out some cars. We were looking for a 2nd vehicle to help offload some commuting miles. After looking at several options, we decided to think it over and promised to follow up. Later that day I sent a text with the model and options we wanted. Within a few days- they found the car, brought it in and we signed the paperwork. Super accommodating and efficient. My kind of buying experience.