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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,361 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,361 reviews
March 28, 2024
Kyle was awesome to work with. Thank you for working with me and being so patient Thank you for working with me and being so patient More
by whitney.burger
Helpful March 27, 2024
Always a great experience working with Barry London. He's very detailed and personable. I've purchased multiple vehicles from Barry over the years. He's very detailed and personable. I've purchased multiple vehicles from Barry over the years. More
by DEB
Employees Worked With
March 25, 2024
The service and the sales team are always superb at this office which is why we will continue to do business with the organization. office which is why we will continue to do business with the organization. More
by TUNDELIBERTY
March 24, 2024
I've leased and purchased vehicles from Mercedes-Benz of Hagerstown for the past 25 years. Every time, the salespersons, financial staff and all involved in the process were professional, courteous, and wor Hagerstown for the past 25 years. Every time, the salespersons, financial staff and all involved in the process were professional, courteous, and worked to get the best deal for me. I've asked Rob Edmonds to be my salesperson again and again because of the time he took make it the best experience I could expect. More
by Pcilladi1
March 23, 2024
Rob exhibited extreme product knowledge and professionalism. We fell in love with the car and Rob streamlined the process of purchasing. We would highly recommend Rob to others. He then help professionalism. We fell in love with the car and Rob streamlined the process of purchasing. We would highly recommend Rob to others. He then helped our friends to purchase a car. Call Rob if you want a prefect car purchasing experience. More
by J. Wheatley
March 21, 2024
Lexi was awesome! Best car buying experience we’ve ever had! Class act! Thank you! Best car buying experience we’ve ever had! Class act! Thank you! More
by SUEDEWITT8
March 20, 2024
Lexi was the best! Professional, kind, considerate, patient. She made the entire process fun and exciting! P Professional, kind, considerate, patient. She made the entire process fun and exciting! P More
by jillcrayne
March 09, 2024
Rob was professional, friendly, efficient and helpful. I love the car, the service and the deal. Great experience. This dealership has come a long way in the last five years. They are no longer stuck I love the car, the service and the deal. Great experience. This dealership has come a long way in the last five years. They are no longer stuck in the past. Highly recommend! More
by Robinjjohnson68
March 09, 2024
Barry and this dealership were a joy to do business with. There was no sales pressure at all. Barry spent 2 hours orientation us to the cars tech features and promised to show us more at our next visit. Ever There was no sales pressure at all. Barry spent 2 hours orientation us to the cars tech features and promised to show us more at our next visit. Everyone was unhurried, friendly and patient. A great shopping and buying experience. More
by ma-joe
Employees Worked With
March 08, 2024
, friendly, helpful, pleasant and knowledgeable to deal with. Not pushy. Dealership was clean and bright. with. Not pushy. Dealership was clean and bright. More
by REIDY660
