Mercedes-Benz of Hagerstown

My wife and I had shopped for a vehicle, new or used, since Saab was thrown out of GM. We have had Saabs since 1990 and were very sad to move on to another make of car. Our most important criteria for since Saab was thrown out of GM. We have had Saabs since 1990 and were very sad to move on to another make of car. Our most important criteria for a new make was that the dealership would stand behind its product. Second priority was that the vehicle was one of quality, and, third, would meet our particular needs and driving styles. We considered the C series, drove one and really liked it, except for its limited rear seat legroom. In addition, we wanted the 350 option, which was not available in the C series as a 4-Matic. Then we considered the E series, drove a friend's E550 (a bit too much engine), really liked it and decided to look for a good used one. The engine option for us was the E350. I had had a very bad sales experience at M-B of Hagerstown in 2003, at which time I purchased a used Saab 9-5 Aero. When that one ran out of warranty, I purchased a new 2008 9-5 Aero. So, after purchasing two vehicles, we decided to give this dealer another chance. Many of our friends have bought there and had nothing but good reviews. We were greeted by Wes Whetstone, who was very gracious and extremely knowledgeable about the C and E series product. He positioned us into an E350 4-Matic with the Sport suspension. We were very pleased to find the Blue Efficiency engine, giving this vehicle 302 horsepower and still maintaining a 30mpg rating. Mike Lavrenchik also arranged a very reasonable trade for our Saab, Wes readily accepted our USAA Purchase Certificate, and then sent us to Austin Shemon, who arranged a 1.99% loan, and reviewed the extended warranty and other accessory options. Not too surprisingly, we purchased that day. A few days after the sale, we returned, at which time Wes spent about two hours going over every detail of this vehicle, including every electronic option/menu/connection available to us. He drives an E350 himself and shared some of the less obvious nuances of this vehicle. I did try to read the over-300 page owner’s manual, but Wes's review covered what we need to know to thoroughly enjoy this fine vehicle. He also introduced us to Kristen Golabek in the Service Department, who made an appointment to add a few options, and explained the free loaner program (also arranged to bring a loaner to Martinsburg at that time for that appointment). All-in-all, our experience with Wes, Austin, Mike and Kristen have given us a very optimistic start to what, we hope, will be a long term relationship with M-B of Hagerstown. More

Overall experience was superb. The employees were a no-hassle team, very knowledgeable, and were able to accommodate all of our vehicle requests. The team was fair, honest, and an absolute pleasure to no-hassle team, very knowledgeable, and were able to accommodate all of our vehicle requests. The team was fair, honest, and an absolute pleasure to work with. I would recommend this dealership to my friends and family. Thanks you Mercedes-Benz of Hagerstown, you are the best!!! Sincerely Chris & Colleen Hafner More

We have been looking at vehicles for about 1 1/2 years and we kept coming back to Mercedes Benz in Hagerstown for many reason. Wes Whetstone was great, he answered all our questions and let us look at ev and we kept coming back to Mercedes Benz in Hagerstown for many reason. Wes Whetstone was great, he answered all our questions and let us look at every car and SUV that we wanted to . He was never pushy and very helpful. Austin Shemon made all the paper signing a breeze and even forgave me for my brain farts. Kristen Golabek went beyond to help us with a spoiler to make our car OURS. My husband and I have our own business and know how important it is to make each one of our customers feel like they are #1 . Wes, Austin and Kristen have done the same for us. Great work and "We will be back" Scott and Andrea Liller More

This is my second experience of buying a car from Mike.As I walked in the showroom and I saw mike I knew I was at right place.I am impressed with Mike professionalism, knowlege about the car and understandin I walked in the showroom and I saw mike I knew I was at right place.I am impressed with Mike professionalism, knowlege about the car and understanding the needs of the customer.He is friendly,honest and straightforward and make your car buying experience a wonderful one.My son accompanied with me on this occasion and I throughly watched and enjoyed the professionalism of the staff. More

This dealership is always helpful, friendly, and knowledgeable. Our salesman Wes Whetstone went out of his way to ensure we had all of the information requested or needed, and fully explained all of knowledgeable. Our salesman Wes Whetstone went out of his way to ensure we had all of the information requested or needed, and fully explained all of the paperwork, options, and explained and demonstrated the features of the vehicle itself. A followup cal was made the next day to ensure that all was well and that we were happy with the car. Great job by everyone involved in the sales and purchasing process. More

This was one of the most pleasurable car buying experience that I’ve been through in my lifetime. Mr. Whetstone was very friendly and courteous through the whole deal. One of the things that I li experience that I’ve been through in my lifetime. Mr. Whetstone was very friendly and courteous through the whole deal. One of the things that I like was the fact that he did not try to pressure me and my wife into purchasing a vehicle, and when it came time to make the purchase we were in and out of the showroom within 30 minutes. We could not believe how fast the sale went. I also have to give xxxxxxto Mr. Whetstone Sales Manager, Mr. Rob Buchanan, while Mr. Whetstone was out doing a test drive, Mr. Buchanan asked if he could assist my wife and I, we told him that we were interested in buying a car, and trading ours in, he said would you like to test drive one, and while you are gone, I’ll appraise your vehicle. My wife and I went on a test drive, we could not had been gone for more than ten minutes, when we returned, Mr. Buchanan had appraised our vehicle and was drawing up the paperwork when we were entering the building. He gave us top dollar for the trade, not something I was expecting. The personnel at Hagerstown Mercedes are true professionals. Very satisfied customers James and Janice Holmes More

My husband and I had shopped at the Hagerstown dealership before. So, when I had made up my mind that there was a C300W4 in my future, I knew there was only one place that I wanted to look. It was a quiet su before. So, when I had made up my mind that there was a C300W4 in my future, I knew there was only one place that I wanted to look. It was a quiet summer afternoon and we were welcomed by Mike Lavrenchik who took us from looking to new owners. It was delightful. I have already told people this is the only place to shop. More

The vehicle in which we purchased was priced reasonably per our visit to the website www.kbb.com. The suggested retail cost of the car was reduced by 2,000 just prior to our visit which made the possibili per our visit to the website www.kbb.com. The suggested retail cost of the car was reduced by 2,000 just prior to our visit which made the possibility of purchasing it that much more attractive and plausible. Our trade value was appreciativey valued more than fairly, even further solidifying the desire to complete the transaction. Interfaced with the GM (e.g., Rob), seemed quite stoic and lacked the affect one would usually possess in engaging with customers. Barry London, or esteemed salesperson, became the reason that we decided to revisit the dealership following our encounter with Rob. He was knowledgeable, used humor freely, exercised empathy for our experience with Rob, and communicates effectively and is always reachable telephonically. Lastly, all administrative (e.g., plates, etc...) issues were managed on a Saturday - quite impressive. Thank you Barry for your professional support, we look forward to seeing you in the future for the purchase of a new or used Mercedes-Benz. More

From the first interaction with Barry he was nothing but superb . He kept us up to date with his schedule if we had questions so we know how to get a hold of him who to talk to if he wasn't there. The expe superb . He kept us up to date with his schedule if we had questions so we know how to get a hold of him who to talk to if he wasn't there. The experience was very laid back other dealerships should take lessons.would definitely recommend merceds Benz of Hagerstown and Barry London . More

My wife and I flew to Maryland last week to purchase a Used vehicle from Wes. we were delayed at Airport for almost 7 hours. Wes ensured our driver waited and then transported us to a hotel and picked us Used vehicle from Wes. we were delayed at Airport for almost 7 hours. Wes ensured our driver waited and then transported us to a hotel and picked us up again next morning. Our purchase was seemless with 100 % satisfaction. We imported the vehicle to Canada and Wes was superb in ensuring our paperwork was forwarded to border 72 hours in advance. The car we purchased was just as Wes had described it, after a 3300 km drive home we are excited to show our friends the great deal and srvice we received from Wes and Mercedes Benz of Hagerstown. When I am ready to purcase another vehicle this is the delership and staff that I will be checking first!!!!! Ralph Mitchell Newfoundland and Labrador, Canada More