Mercedes-Benz of Hagerstown

I always say “You have only one chance to make your 1st good impression”. That started when we entered the service entrance and Bill Turner Opened the door for my wife, a dying courtesy, and said “It’s ni good impression”. That started when we entered the service entrance and Bill Turner Opened the door for my wife, a dying courtesy, and said “It’s nice to see a Father bring his daughter along”. Our 2nd encounter, Alex Folz, very courteous and professional, especially when returning with a chronic problem. Alex listened to our dilemma, made some reference to our service records, than escorted us to the waiting room / show room where we were greeted by Michael Lavrenchik. This is a long story, so the short of it is Mike is very courteous, knowledgeable, NOT PUSHY, which led us to the purchase of another Benz, he doesn’t know it yet. Alex returned with the bad news. We met Larry Diggs who explained in detail what had to be done to remedy our problem, we came to an agreement, Alex provided us with a loaner and we left. My wife with a smile with the thought of a new ride for her and me a little less happier for spending more money than I had anticipated. My philosophy has been to “Give the customer what they want then figure out how to make a profit doing so”. PS The cookies were great. More

I was experienced an unsettling inconsistent noise in my front end while braking. I made an appointment to get it checked. The appointment was convient for me. There was no waiting . I was called with an ex front end while braking. I made an appointment to get it checked. The appointment was convient for me. There was no waiting . I was called with an explanation of problems and estimate of costs promptly. The works was completed in a timely fashion and a review of possible future concerns was also done so I can plan ahead. They were courteous, helpful and knowlegable. It was a good and comforting service visit. More

This dealership is a first-rate operation. It has a great staff that is competent, professional and friendly. Comprehensive, easy-to-read reports of the services rendered are provided in both hard cop great staff that is competent, professional and friendly. Comprehensive, easy-to-read reports of the services rendered are provided in both hard copy and via e-mail. My experience has shown that all Mercedes-Benz dealerships are high quality, but this dealership rates among the best-of-the-best. More

Pleased with regular service. Still have a warranty issue with MB USA. Alex, Adam, & Marty are working with me to either get car repaired or returned as the chirping noise is still reacurring after a short p with MB USA. Alex, Adam, & Marty are working with me to either get car repaired or returned as the chirping noise is still reacurring after a short period of time. I have contacted MB USA and I"am still waiting for a call back. More

All of the staff we interacted with were very friendly as usual. We had our 2008 E350 detailed and it looked like a new car when we piked it up! The price was also very good since we used a $50.00 off coup usual. We had our 2008 E350 detailed and it looked like a new car when we piked it up! The price was also very good since we used a $50.00 off coupon. Great work at a great price! We ask that th edoor sills be cleaned uop and they now also look like new. I don't really have anything else to add at this point except the dealership is adding new space and remodelling the existing space. I am sure this will enhance our next visit to the dealership. The loaner car we recieved was very nice, clean and with a full tank of gas. More

Paragraph portion: First off, I want to start by saying Paragraph portion: First off, I want to start by saying that I went into the dealership not wanting to buy a Mercedes, my wife did, and by the time I Paragraph portion: First off, I want to start by saying that I went into the dealership not wanting to buy a Mercedes, my wife did, and by the time I left I wanted the Mercedes more than my wife did. (Says a lot about the sales rep / finance manager).I have purchased several vehicles in the past and this dealership by far was the best experience I have ever had. From the Sales Rep Michael Lavrenchik to the Finance Manger Austin Shemon they made the whole experience extremely enjoyable and they really knew their stuff. Their professionalism, attitude, work ethic, and character were within the highest regards of any sales manager/sales representative I have dealt with and/or heard of others dealing with. Mercedes should really be proud that they have them two guys on their team! Job well done to Mercedes and especially to both Sales Rep Michael Lavrenchik and Finance Manger Austin Shemon. Thank you all for an overall enjoyable experience. Thanks!!!!!!   Nelson Oliveira More

Wes and Austin were very friendly, courteous, and attentive to our (my wife and I) needs and wants. From greeting to test drive and all the way to the time that we left the dealership with our new SL attentive to our (my wife and I) needs and wants. From greeting to test drive and all the way to the time that we left the dealership with our new SLK the experience was straight, honest and in every possible way how car buying should be. I was very impressed by Wes' ability to answer my questions and commuicate via electronic means like chat and email. I was also very impressed by Austin's easy going demeanor and patience. Thank you so much. v More

I really appreciate Alex taking the time to explain what my problem was and even showing me the worn out part in order to have a better understanding what was being repaired. It is the extra steps this dea my problem was and even showing me the worn out part in order to have a better understanding what was being repaired. It is the extra steps this dealership takes, are reasons why myself and wife continue to bring our vehicles not only for routine services, but for other matters as well. You guys make us feel comfortable. Thanks! More

I stopped in several years ago and the salesman was very helpful. Although I did not purchase a car at that time, the salesman was still very helpful and called back several times (without being pushy) to helpful. Although I did not purchase a car at that time, the salesman was still very helpful and called back several times (without being pushy) to see if he could be of any further assistance. When I stopped in this time - I was met by the same salesman; Barry London. As before, he was very helpful, drove no particular agenda, simply sought to meet my needs. (That's what "sales" is all about.) Barry was very professional from start to finish. He met my needs - And I have a very nice new car! More

I've owned a Mercedes for the past few years, and decided i wanted to upgrade to a newer model. I test drove the C300 4matic, AWD, and fell in love with it. Mike made the experience what i expect from Merce i wanted to upgrade to a newer model. I test drove the C300 4matic, AWD, and fell in love with it. Mike made the experience what i expect from Mercedes Benz, top notch and pleasurable. Austin got my financing approved in a matter of minutes, and the whole experience was awesome! I will definitely return to this dealer, and the wonderful staff who made my buying experience a fantastic one! More