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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,506 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,506 reviews
April 01, 2023
Great salesman, would recommend and continue a life long relationship. 100% satisfied and will be a repeat customer. relationship. 100% satisfied and will be a repeat customer. More
by Cwolivebranchllc
Employees Worked With
March 27, 2023
No fuss. No wasted time. Personable and professional people. Would have bought two if I could have! No wasted time. Personable and professional people. Would have bought two if I could have! More
by Tribepride4
March 27, 2023
Excellent customer service and dealership! Barry, Rob and Austin were fantastic, very friendly and professional. Once I made the decision to buy the car- in and out within an hour! Barry, Rob and Austin were fantastic, very friendly and professional. Once I made the decision to buy the car- in and out within an hour! More
by crawffie49
March 26, 2023
The paperwork process was organized and professional. The location was ideal for test driving a car. The location was ideal for test driving a car. More
by Ddst93
Employees Worked With
March 20, 2023
Barry was extremely helpful throughout the entire buying process. He is very knowledgeable about the vehicles and was able to explain all of the options which made us feel more comfortable before driving of process. He is very knowledgeable about the vehicles and was able to explain all of the options which made us feel more comfortable before driving off the lot. I’d recommend talking to Barry for you next Mercedes purchase! More
by realtorjimkeating
Employees Worked With
March 12, 2023
I called the dealership and spoke with Barry London about a used vehicle. He informed me that the vehicle was available. I came in the next day and met with Barry. He was very pleasant and straightforward wi a used vehicle. He informed me that the vehicle was available. I came in the next day and met with Barry. He was very pleasant and straightforward with me. I returned a week later and purchased the vehicle not only because it was a nice vehicle but because of the professionalism of Barry. More
by Kesters1016
March 11, 2023
Rob was great! However, they sold me a vehicle with a suspension issue that is costing me $1,600 a month later to be fixed. If you're buying a used vehicle, ensure However, they sold me a vehicle with a suspension issue that is costing me $1,600 a month later to be fixed. If you're buying a used vehicle, ensure you take the time to test everything and don't just take their word that everything is ok. More
by Erichockenberry
March 10, 2023
Kyle and Austin were great to work with and made my purchase easy. I would recommend anyone looking to buy to you guys a try. purchase easy. I would recommend anyone looking to buy to you guys a try. More
by eac65
March 06, 2023
Barry was AMAZING! !! He made the process super easy and fast. If your looking for the kindest, most caring and super knowledgeable guy in town to help you out in your n !! He made the process super easy and fast. If your looking for the kindest, most caring and super knowledgeable guy in town to help you out in your new purchase do yourself a favor and ask for Barry. Thank you for all you did for us we are ecstatic with our new purchase. More
by info@777sanitationinc
Employees Worked With
March 05, 2023
Rob was very helpful and made the whole buying process easy for us, specially that we were coming from another state. All information provided was accurate and he responded in a timely manner. Had a wonde easy for us, specially that we were coming from another state. All information provided was accurate and he responded in a timely manner. Had a wonderful buying experience with him More
by Orlando_dizon
Employees Worked With
